Avepoint UK Ltd

Cloud Management for Office 365

Automate the provisioning, management and lifecycle of Office 365 workspaces, including Groups, Teams, and SharePoint sites, with user-self-service. Built-in governance controls enforce sharing, tagging and permissions policies. Manage permissions with scheduled re-certification. Workflow- or inactivity-driven lease expiration help dispose of content when no longer needed.

Features

  • Deliver configurable, user-centric IT services through Office 365
  • Define role-based provisioning that includes lifecycle management & automated disposal
  • Align service requests with organisational access, ownership, and retention policies.
  • Configurable workflow approval for complex business scenarios
  • Automated recertification of permissions, classification, and ownership
  • Comprehensive Site and Group directories surface existing resources and ownership
  • Business-focused questionnaires to guide users to the right services
  • Centrally track and manage all incoming requests and resource allocation
  • Automatically correct unauthorised changes to features, permissions, and settings
  • Utilise policies to enhance consistency across service requests

Benefits

  • Empower end-users with self-service provisioning of Office365 Groups, Teams, Sites
  • Enforce and maintain data ownership for Office 365 workspaces
  • Improve data quality, reduce sprawl with automated lifecycle, expiration, renewal
  • Eliminate IT operations bottlenecks with self-service and automated request fulfillment
  • Track adoption of collaboration spaces by division/region, purpose, and sensitivity
  • Ensure compliance with organisational governance policies with automated policy enforcement
  • Secure critical content; control and audit sharing and permissions modifications.
  • Enable accountability for all collaboration workspaces, simplifying future decision making
  • Eliminate Human error and ensure process compliance
  • Improve adoption & enable charge-back by monitoring resource allocation

Pricing

£2.88 to £14.40 per user per year

  • Education pricing available

Service documents

G-Cloud 11

574803572818316

Avepoint UK Ltd

Nigel Cottam

02074215199

sales@avepoint.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Office 365
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Browser
  • Access Device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support Yes, at extra cost
Support levels We provide a range of support levels and technical development to our clients depending on their specific needs and our commercial contract with them.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers may request a copy of the data via our support team.
End-of-contract process Data is removoed from the system and reclaimed as free Azure storage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role. End users access available services directly from Office 365, and can respond to requests via Email if configured.
Accessibility standards WCAG 2.1 A
Accessibility testing AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
API No
Customisation available Yes
Description of customisation This is documented in our user guide, available at http://account.avepoint.com.

Scaling

Scaling
Independence of resources Not disclosed

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Only user system configuration data and reporting data is held in the system. This data can be exported via the user interface. Configuration data is exported in XML format, reporting data in csv format. Documentation or records can be exported in different formats using appropriate business rules that are configured by the customer.
Data export formats Other
Other data export formats Not disclosed
Data import formats Other
Other data import formats Not disclosed

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AvePoint guarantee 99.95% service availability
Approach to resilience It is built upon Azure architecture which has this design concept in mind.
Outage reporting Portal notifications

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authentication is carried out against any supported Microsoft Azure authentication method.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are in the process of completing ISO 27001 ceritification
Information security policies and processes We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Deploy patch to test node,QA, Flip node to production upon pass.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use AppScan to perform OWASP testing on every patch release
Protective monitoring type Supplier-defined controls
Protective monitoring approach We leverage the Azure Health Status page as well as service monitoring.
Incident management type Supplier-defined controls
Incident management approach Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.88 to £14.40 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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