SEAtS Software

SEAtS Student Success Software, Engagement, Attendance, Learning Analytics, Case Management CRM

SEAtS is end to end student life cycle management solution for universities and colleges. SEAtS harvests engagement and attendance data from student touch-points across campus to build a single view. The SEAtS platform supports student engagement, retention and welfare processes, space/resource utilisation and critical UKVI and HE stakeholder compliance obligations.

Features

  • Easy to use, runs on browser and mobile devices
  • Import tools and API's for student, timetable, VLE etc.
  • Ready to use dashboards reports, alerts, forms and workflows
  • Supports Active Directory(ADFS) and SAML authentication
  • Easily integrates with existing and SEAtS student ID card terminals
  • Specific tool-kits for business processes such as UKVI and placements.
  • On-line E-register tool for class register that reflects timetable
  • Student engagement and attendance dashboard and calendar
  • Student Relationship Management CRM Tools and Case Management

Benefits

  • Drive student retention, progression, achievement with critical early intervention alerts
  • Track key performance indicators (KPI's) through our dashboards
  • Protect your institution's Highly Trusted Sponsor (HTS) Status
  • Improved Student Outcomes with engagement Early Warning Signals(EWS)
  • Real-time engagement, attendance, retention and space utilisation reports and dashboards
  • Record and monitor attendance easily and all in one place
  • Optimise teaching space and resource utilisation
  • Record other events,activities and absences through student self-service
  • Meet NHS Trust and other external stakeholder compliance reporting needs
  • Meet NHS Trust and other external stakeholder compliance reporting needs

Pricing

£4.90 to £49.95 per user per year

Service documents

G-Cloud 10

574671873051620

SEAtS Software

Paul McBride

0044 203 5144071

sales@seatssoftware.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements None Applicable

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours during business hours Mon-Fri. Extended support options available until 11 pm and at weekends by arrangement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SEAtS Support is offered as standard as part of the SEAtS cloud subscription.
SEAtS offer dedicated account technical account management as a service. This is costed at our standard day rate based on estimated monthly contact time.

SEAtS Software try to respond to and resolve a ticket brought to the attention of the Support Desk as quickly and efficiently as possible.

Monday – Friday
09:00 – 17:30 excluding all Bank and Public (National) Holidays in the United Kingdom.

Support tickets can be raised 24/7 through the SEAtS Customer Success Portal at https://support.seatssoftware.com

Requests for support made outside of support department business hours will be addressed during the next business day.

Incident response times (i.e. the time taken to acknowledge receipt of an incident) are determined by the severity of the problem when registered with SEAtS Software.

Incoming incidents will be prioritised by means of the predefined severity levels stated within this document. These levels will determine the following service level objectives;
Investigation Hours (the operating times for investigation and resolution activities)
Turnaround (the time taken to acknowledge receipt of an incident)
Update Time (iterative communications objectives keeping The University informed of incident status)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online Documentation and Softcopy Manuals are offered as standard. Customers who onboard are given access to a customer project portal with a comprehensive suite of documentation and on-line project managment features. Customers can purchase on-site training for users, administrators and train the trainer. Please see our website for further details.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Video Content
End-of-contract data extraction Users who -off-board can choose to receive their data in flat file .csv format as an encrypted .zip file.
End-of-contract process The customer can choose to continue the contract. If they choose to end the contract their data will be offboarded to them as described. We give customers 30 days to change their minds. After this time, their data and system will be deleted. We will delete immediately on request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The SEAtS Platform is build using a responsive framework. The only differences between app behaviour on a tablet or mobile phone is in screen and menu layout. The objective is to maximise screen real estate and enable touch functionality. SEAtS Native IoS and Android Apps have a difference use case and UI design.
Accessibility standards None or don’t know
Description of accessibility SEAtS Application provide all tabs and features with text descriptions. SEAtS used browser level implementations of Assistive Technology and adheres to WCAG guidelines.
Accessibility testing Controls and Features have been tested successfully with assistive technology. As we have operated within existing frameworks such as Lookout much of the WCAG guidelines were adhered to within product design stage. Assistive Technology is enabled at browser level.
API Yes
What users can and can't do using the API SEAtS has a number of API calls for different data sets. The API calls are extensible. Users can request additional field entries within the API definition through the support desk. Most API calls for Student, Schedule and Course Catalogue are generic and fully described. C# code examples of API calls are provided in the API documentation
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation A configuration console is provided to edit screen layouts and user access to features. Menus and Labels can also be customised.

Reports can be edited ,saved, renamed and edited by users with the correct access rights.

Scaling

Scaling
Independence of resources SEAtS have implemented an elastic computing model within their data centre resources. Computing Resources are allocated on demand and have been modeled on required usage based on customer peak usage profiles.

Analytics

Analytics
Service usage metrics Yes
Metrics types %Uptime
Response Time(ms)
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The Management Console offers and Export Environment. Screen Content and Reports can also be exported to .csv and .pdf formats
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Objectives and associated Credits are detailed in our service definition Document. SEAtS offer 99.5% availability as standard.
Approach to resilience Available on Request.
Outage reporting SEAtS offer a public dashboard and email alerts by approved subscription.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All Management Interfaces and Support Channel access is governed by user profiles accreditation. The default is zero access. SEAtS do not encourage SQl access at DB level to our repository due to the security concerns that may raise in relation t sensitive date. SEAtsa Onboarding process includes the agreement of a security model framework with the client in relation to data access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes SEAtS Information Security Policy has been designed in line with ISO guidelines. Policy is set a board level. A direct reporting link exists between the head of SEAtS DEv-Ops and the nominated board member. Security is implemented via technology and all passwords and data access rights are stored in a secure digital vault.

Access is only provided to staff on an as-needed basis. IT must be requested in writing and a record of all access granted and the approval is kept as an electronic record.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach 1. Change/Configuration Control Form Completed by Customer/Reviewed/Approved
2. Change Assigned to Individual
3. Change completed in Dev/Sandbox Environment as Appropriate.
4. Change Tested in UAT/Sandbox
5. Test/UAT Signed off
6. Change pushed to Production Instance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach SEAtS partner with third parties who perform independent penetration testing on SEAtS website and applications. They also advise on potential security threats. Hot-fixes are deployed as required. Automated patch management procedures are in place for rollouts. We also protect our sites using a dedicated DDOS provider.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential Compromises are notified to SEAtS by the layers of DDOS and other protective software in use by the SEAtS Platform. These alerts are monitored 24/7 by our dev-ops team.
Incident management type Supplier-defined controls
Incident management approach Stages
From Identification until the immediate problem is controlled.
Work to return the system to normal operation. Update Customer communications is a priority.
Lessons learned and update policies and procedure.

There will be a nominated Incident Manager who will evaluate the severity of a situation and coordinate with others working on the problem.
SEAtS customer service team receives an escalation of technical incidents that have customer impact. They are responsible for customer communications in most incidents.
Subject matter experts and customer service technical leads provide detailed technical information and debugging support. Complex incidents may need other specialists input.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4.90 to £49.95 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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