SEAtS is end to end student life cycle management solution for universities and colleges. SEAtS harvests engagement and attendance data from student touch-points across campus to build a single view. The SEAtS platform supports student engagement, retention and welfare processes, space/resource utilisation and critical UKVI and HE stakeholder compliance obligations.
- Easy to use, runs on browser and mobile devices
- Import tools and API's for student, timetable, VLE etc.
- Ready to use dashboards reports, alerts, forms and workflows
- Supports Active Directory(ADFS) and SAML authentication
- Easily integrates with existing and SEAtS student ID card terminals
- Specific tool-kits for business processes such as UKVI and placements.
- On-line E-register tool for class register that reflects timetable
- Student engagement and attendance dashboard and calendar
- Student Relationship Management CRM Tools and Case Management
- Drive student retention, progression, achievement with critical early intervention alerts
- Track key performance indicators (KPI's) through our dashboards
- Protect your institution's Highly Trusted Sponsor (HTS) Status
- Improved Student Outcomes with engagement Early Warning Signals(EWS)
- Real-time engagement, attendance, retention and space utilisation reports and dashboards
- Record and monitor attendance easily and all in one place
- Optimise teaching space and resource utilisation
- Record other events,activities and absences through student self-service
- Meet NHS Trust and other external stakeholder compliance reporting needs
- Meet NHS Trust and other external stakeholder compliance reporting needs
£4.90 to £49.95 per user per year
0044 203 5144071
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|System requirements||None Applicable|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 2 hours during business hours Mon-Fri. Extended support options available until 11 pm and at weekends by arrangement.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
SEAtS Support is offered as standard as part of the SEAtS cloud subscription.
SEAtS offer dedicated account technical account management as a service. This is costed at our standard day rate based on estimated monthly contact time.
SEAtS Software try to respond to and resolve a ticket brought to the attention of the Support Desk as quickly and efficiently as possible.
Monday – Friday
09:00 – 17:30 excluding all Bank and Public (National) Holidays in the United Kingdom.
Support tickets can be raised 24/7 through the SEAtS Customer Success Portal at https://support.seatssoftware.com
Requests for support made outside of support department business hours will be addressed during the next business day.
Incident response times (i.e. the time taken to acknowledge receipt of an incident) are determined by the severity of the problem when registered with SEAtS Software.
Incoming incidents will be prioritised by means of the predefined severity levels stated within this document. These levels will determine the following service level objectives;
Investigation Hours (the operating times for investigation and resolution activities)
Turnaround (the time taken to acknowledge receipt of an incident)
Update Time (iterative communications objectives keeping The University informed of incident status)
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Online Documentation and Softcopy Manuals are offered as standard. Customers who onboard are given access to a customer project portal with a comprehensive suite of documentation and on-line project managment features. Customers can purchase on-site training for users, administrators and train the trainer. Please see our website for further details.|
|Other documentation formats||
|End-of-contract data extraction||Users who -off-board can choose to receive their data in flat file .csv format as an encrypted .zip file.|
|End-of-contract process||The customer can choose to continue the contract. If they choose to end the contract their data will be offboarded to them as described. We give customers 30 days to change their minds. After this time, their data and system will be deleted. We will delete immediately on request.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The SEAtS Platform is build using a responsive framework. The only differences between app behaviour on a tablet or mobile phone is in screen and menu layout. The objective is to maximise screen real estate and enable touch functionality. SEAtS Native IoS and Android Apps have a difference use case and UI design.|
|Accessibility standards||None or don’t know|
|Description of accessibility||SEAtS Application provide all tabs and features with text descriptions. SEAtS used browser level implementations of Assistive Technology and adheres to WCAG guidelines.|
|Accessibility testing||Controls and Features have been tested successfully with assistive technology. As we have operated within existing frameworks such as Lookout much of the WCAG guidelines were adhered to within product design stage. Assistive Technology is enabled at browser level.|
|What users can and can't do using the API||SEAtS has a number of API calls for different data sets. The API calls are extensible. Users can request additional field entries within the API definition through the support desk. Most API calls for Student, Schedule and Course Catalogue are generic and fully described. C# code examples of API calls are provided in the API documentation|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
A configuration console is provided to edit screen layouts and user access to features. Menus and Labels can also be customised.
Reports can be edited ,saved, renamed and edited by users with the correct access rights.
|Independence of resources||SEAtS have implemented an elastic computing model within their data centre resources. Computing Resources are allocated on demand and have been modeled on required usage based on customer peak usage profiles.|
|Service usage metrics||Yes|
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||The Management Console offers and Export Environment. Screen Content and Reports can also be exported to .csv and .pdf formats|
|Data export formats||
|Other data export formats|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Service Level Objectives and associated Credits are detailed in our service definition Document. SEAtS offer 99.5% availability as standard.|
|Approach to resilience||Available on Request.|
|Outage reporting||SEAtS offer a public dashboard and email alerts by approved subscription.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||All Management Interfaces and Support Channel access is governed by user profiles accreditation. The default is zero access. SEAtS do not encourage SQl access at DB level to our repository due to the security concerns that may raise in relation t sensitive date. SEAtsa Onboarding process includes the agreement of a security model framework with the client in relation to data access.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
SEAtS Information Security Policy has been designed in line with ISO guidelines. Policy is set a board level. A direct reporting link exists between the head of SEAtS DEv-Ops and the nominated board member. Security is implemented via technology and all passwords and data access rights are stored in a secure digital vault.
Access is only provided to staff on an as-needed basis. IT must be requested in writing and a record of all access granted and the approval is kept as an electronic record.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
1. Change/Configuration Control Form Completed by Customer/Reviewed/Approved
2. Change Assigned to Individual
3. Change completed in Dev/Sandbox Environment as Appropriate.
4. Change Tested in UAT/Sandbox
5. Test/UAT Signed off
6. Change pushed to Production Instance.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||SEAtS partner with third parties who perform independent penetration testing on SEAtS website and applications. They also advise on potential security threats. Hot-fixes are deployed as required. Automated patch management procedures are in place for rollouts. We also protect our sites using a dedicated DDOS provider.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Potential Compromises are notified to SEAtS by the layers of DDOS and other protective software in use by the SEAtS Platform. These alerts are monitored 24/7 by our dev-ops team.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
From Identification until the immediate problem is controlled.
Work to return the system to normal operation. Update Customer communications is a priority.
Lessons learned and update policies and procedure.
There will be a nominated Incident Manager who will evaluate the severity of a situation and coordinate with others working on the problem.
SEAtS customer service team receives an escalation of technical incidents that have customer impact. They are responsible for customer communications in most incidents.
Subject matter experts and customer service technical leads provide detailed technical information and debugging support. Complex incidents may need other specialists input.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£4.90 to £49.95 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|