Program Framework

Microsoft Project Online Deployment

Will deliver your Project Online solution custom-configured to your requirements. Your deployment will benefit from our pre-configured QuickStart model with configuration and reporting templates, allowing us to accelerate the project and apply a highly agile approach. Our experienced and mature consulting practice will ensure a successful implementation.

Features

  • Engagement Planning
  • Requirement gathering
  • Building a rapid prototype
  • Solution configuration
  • Report development, integration and other services as required
  • Process design, data migration advice, testing and implementation as required
  • Training and go live support

Benefits

  • Accelerates deployment
  • Embeds best practice
  • Reduces adoption challenges
  • Ensures solution benefits are fully realised

Pricing

£12,800 a instance

Service documents

Framework

G-Cloud 12

Service ID

5 7 4 0 5 1 1 8 7 6 7 0 1 5 2

Contact

Program Framework

Lawrie Siteman

+44 20 8942 9708

lawrie.siteman@programframework.com

Planning

Planning service
Yes
How the planning service works
Delivered through planning and requirement workshops, coupled with rapid prototyping.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Project Online

Training

Training service provided
Yes
How the training service works
As an optional additional service, Program Framework can provide training to your users to allow them to improve their project management skills using Microsoft Project.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Project Online

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This service will assist those users currently working on Microsoft Project Server move to the cloud version by highlighting the differences and additional features of the cloud version, Project Online.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We offer post implementation support for Microsoft Project Online on a fixed price basis.

Service scope

Service constraints
Overseas support would normally be done remotely. UK based customers can have support visits on request.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number.
During deployment the Silver support level applies, with these response times:
Severity 1 - Major functionality loss impacting many or all users - 4 business hours
Severity 2 - Minor functionality loss impacting few or no users - 16 business hours
Severity 3 - - No functionality loss impacting any users - 4 business days
If faster response times are required, the Gold support level is available under the Customer Support Service Offering at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
During Deployment, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.

Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.

Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
Cost of the higher level support is dependent on the number of users, and is defined in the Customer Support Service Offering.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£12,800 a instance
Discount for educational organisations
No

Service documents

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