Program Framework
Microsoft Project Online Deployment
Will deliver your Project Online solution custom-configured to your requirements. Your deployment will benefit from our pre-configured QuickStart model with configuration and reporting templates, allowing us to accelerate the project and apply a highly agile approach. Our experienced and mature consulting practice will ensure a successful implementation.
Features
- Engagement Planning
- Requirement gathering
- Building a rapid prototype
- Solution configuration
- Report development, integration and other services as required
- Process design, data migration advice, testing and implementation as required
- Training and go live support
Benefits
- Accelerates deployment
- Embeds best practice
- Reduces adoption challenges
- Ensures solution benefits are fully realised
Pricing
£12,800 an instance
Service documents
Framework
G-Cloud 12
Service ID
5 7 4 0 5 1 1 8 7 6 7 0 1 5 2
Contact
Program Framework
Lawrie Siteman
Telephone: +44 20 8942 9708
Email: lawrie.siteman@programframework.com
Planning
- Planning service
- Yes
- How the planning service works
- Delivered through planning and requirement workshops, coupled with rapid prototyping.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Project Online
Training
- Training service provided
- Yes
- How the training service works
- As an optional additional service, Program Framework can provide training to your users to allow them to improve their project management skills using Microsoft Project.
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft Project Online
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- This service will assist those users currently working on Microsoft Project Server move to the cloud version by highlighting the differences and additional features of the cloud version, Project Online.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Project Online
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer post implementation support for Microsoft Project Online on a fixed price basis.
Service scope
- Service constraints
- Overseas support would normally be done remotely. UK based customers can have support visits on request.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number.
During deployment the Silver support level applies, with these response times:
Severity 1 - Major functionality loss impacting many or all users - 4 business hours
Severity 2 - Minor functionality loss impacting few or no users - 16 business hours
Severity 3 - - No functionality loss impacting any users - 4 business days
If faster response times are required, the Gold support level is available under the Customer Support Service Offering at additional cost. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
During Deployment, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
Cost of the higher level support is dependent on the number of users, and is defined in the Customer Support Service Offering.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £12,800 an instance
- Discount for educational organisations
- No