thinkproject UK Ltd

CEMAR (Contract Event Management and Reporting)

Make contracts easy with CEMAR, the market-leading contract management solution for NEC (NEC3, NEC4), FIDIC and other forms.

Modern contracts are complex and expensive to administer. CEMAR combines industry leading knowledge and expertise to make sophisticated contract management simple and free professionals time to focus on delivering their projects.

Features

  • Marketing-leading solution, acknowledged contributor to NEC4 and ISO27001, 9001 accredited.
  • Quality-assured software, developed by leading industry experts and practitioners.
  • Collaborative environment, single truth of shared events, registers and reminders.
  • Tailored workflows for all core NEC3, NEC4 & FIDIC procedures.
  • Complaint communications with clauses, appropriate verbs, defined terms and actions.
  • User and process-orientated governance, delegated authorities, approvals and financial/time limits.
  • Intuitive Superuser wizards facilitate rapid-configuration of contracts, users and governance.
  • Secure data, UK-based infrastructure, hourly back-ups and Two-Factor Authentication.
  • Contract, framework, programme and portfolio real-time reports, charts and dashboards.
  • Dedicated support team, practice areas, training videos and user guides.

Benefits

  • Reassurance through secure and rapid-to-deploy market-leading software.
  • Simplifies the management of sophisticated contracts. (NEC3, NEC4, FIDIC, etc)
  • Achieves collaboration, promotes trust and supports cultural change.
  • Embedded contract knowledge with intuitive, party and user based workflows.
  • Reduces commercial risk through improved contract compliance.
  • Autonomy through Superuser model with extensive help and support.
  • Reminders, countdowns and alerts keep teams aware of outstanding actions.
  • Extensive events log, communications archive and governance audit trail.
  • Securely-stored contractual data, regularly backed-up with flexible, comprehensive access controls.
  • Powerful business intelligence critical to managing behaviours and identifying trends.

Pricing

£20 to £45 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 7 3 3 4 9 8 4 2 2 5 4 6 7 2

Contact

thinkproject UK Ltd

Thomas Mayne

01452 547 140

info@thinkproject.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, including help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via CEMAR's in-built support system during our office hours of 08:00 to 17:30.
System requirements
  • Internet Access
  • Internet Browser (Internet Explorer, Google Chrome, Firefox, Safari, etc)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all of support enquires within 20 minutes during UK business hours, as well as maintain a customer satisfaction rating of over 98%.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chats can be initiated from the Help Center. Image file types are supported. XLS and DOC files are not.
Web chat accessibility testing
Unknown
Onsite support
Onsite support
Support levels
Clients benefit from regular floor-walking sessions and quarterly Superuser workshops with their dedicated Account Manager. CPD certified classroom training is available upon request. We also run a successful programme of webinar training.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CEMAR is very intuitive to use and follows standard Windows conventions. As such we tend to train a small portion of Users, with most learning from colleagues or the materials provided online. We recommend a train the trainer approach whereby we provide expert CEMAR training for the core team and the system is then self-taught through the online support for the wider team.

CEMAR’s classroom training is CPD certified and usually doubles as a very effective and collaborative “kick off” meeting. Practice contracts are used during training and remain for the duration of the service for teams to explore the features in safety.

Together with the suite of online video tutorials and printable quick start guides makes CEMAR’s deployment fast, economical and efficient with as much or as little assistance from the team as you like.

We also run a successful programme of webinar training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video Tutorials
  • Help Articles
  • Quick Start Guides
End-of-contract data extraction
Superusers may backup and download the communications archive for a contract at any time via the client administration module, this comprises a structured zip folder by event type containing every PDF hard copy communication and associated attachments.
End-of-contract process
There are no additional costs, the Superusers may backup and download the communications archive for a contract at any time.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
CEMAR is compatible with tablet and mobile devices.
Service interface
No
API
Yes
What users can and can't do using the API
The web service and all APIs are designed, built, deployed, and maintained by our in-house development team.

The scope and development of this will of course greatly depend on the client’s requirements of what is expected of the system. In general, CEMAR will expect to work with the Client, through workshops and meetings, to assist with content schema that will be required by the web service, hub or third party application to perform certain functions. The CEMAR team will develop, test and deploy the API, host and make available test and UAT environments and assist with testing, monitoring and logging of test results. CEMAR will also assist in performing tests where APIs have bi-directional data transactions.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The system is fully configurable by Client Superusers, enabling clients to be completely autonomous in the management of the system. Through intuitive setup wizards Superusers can create new users, add or remove access across contracts and adjust the governance settings.

In addition to this, the Superusers can also create and edit contracts, framework templates, reporting structures and much more via the Client Administration Module.

Scaling

Independence of resources
CEMAR is hosted on a hybrid cloud platform combining both dedicated physical and virtual hosts. This affords flexibility and scalability allowing growth and demand requirements to be met dynamically. We perform regular performance testing and engage with specialist consultants to ensure that CEMAR is optimised at all times.

Analytics

Service usage metrics
Yes
Metrics types
There are around 50 reports available from within a Contract for users to view, print and export. These vary from simple reports on events, summary & detailed registers to detailed reports which track event status, Programme acceptance, changes to the Prices and Dates and much more.
CEMAR Analytics provides a global view of contracts for portfolio level reporting. Users may create dashboards and access a huge selection of additional charts, aggregated registers and reports which provide metrics on risk, quality, cost, time and communications & behaviours; these enable users to benchmark and track team, supplier and contract performance.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Exporting to Excel, Word, PDF and other formats is simple and convenient. All reports and registers can be downloaded by Users.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLSX
  • Word
  • Image
Data import formats
  • CSV
  • Other
Other data import formats
All file formats apart from .EXE

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Operational 99.5% of the time except for planned downtime, assured by contractual commitment.
Approach to resilience
CEMAR is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. CEMAR is hosted in geographically separate locations across the UK, our Primary Hosting site, our Backup site, and our Disaster Recovery site. Further information available on request.
Outage reporting
CEMAR shall post a message on the CEMAR System login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Only BPSS security cleared and authorised CEMAR personnel, authorised hosting provider support teams and authorised database administrators have access to client data.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
14/03/2018
What the ISO/IEC 27001 doesn’t cover
Our Quality Management System, which is certified to ISO 9001:2015
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • CE+ (Cyber Essential Plus)
  • ISO 9001:2015

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS). Quarterly meetings of the Information Security Board to review the ISMS

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All development is in-house and carried out in accordance to our ISO27001 information security management system and ISO9001 certified quality management system. Azure DevOps is utilised across the in-house development team.

CEMAR engages external security consultants to penetration test the CEMAR application to CHECK standard. Accredited to CESG / CREST and ISO 27001 standards, our security consultants are qualified to carry out penetration testing and IT Health Check services for HMG and private sector organisations.

Penetration testing is carried out at least annually and at any major upgrade release.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Cisco Adaptive Security Appliances (ASAs), FirePower subscription, Enterprise DDoS protection delivered through Arbor and Cloudflare DDoS, Web Application Firewall (WAF) and Content Delivery Network (CDN).

Infrastructure is protected by Sophos Cloud Endpoint Security and Control.

In addition to application and organisation testing & auditing we also carry vulnerability scans of CEMAR and the company networks. IOMART Group manage all infrastructure and deploy patches in accordance with our release schedule. Any application vulnerabilities would be managed under high priority through our Agile process.

The above systems provide real time dashboards and notify by email alerts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In addition to our hosting provider and our monitoring alerts CEMAR is protected by Cloudflare DDoS and Web Application Firewall (WAF) which automatically manages any potential compromise.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£20 to £45 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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