thinkproject UK Ltd

CEMAR (Contract Event Management and Reporting)

Make contracts easy with CEMAR, the market-leading contract management solution for NEC (NEC3, NEC4), FIDIC and other forms.

Modern contracts are complex and expensive to administer. CEMAR combines industry leading knowledge and expertise to make sophisticated contract management simple and free professionals time to focus on delivering their projects.

Features

  • Marketing-leading solution, acknowledged contributor to NEC4 and ISO27001, 9001 accredited.
  • Quality-assured software, developed by leading industry experts and practitioners.
  • Collaborative environment, single truth of shared events, registers and reminders.
  • Tailored workflows for all core NEC3, NEC4 & FIDIC procedures.
  • Complaint communications with clauses, appropriate verbs, defined terms and actions.
  • User and process-orientated governance, delegated authorities, approvals and financial/time limits.
  • Intuitive Superuser wizards facilitate rapid-configuration of contracts, users and governance.
  • Secure data, UK-based infrastructure, hourly back-ups and Two-Factor Authentication.
  • Contract, framework, programme and portfolio real-time reports, charts and dashboards.
  • Dedicated support team, practice areas, training videos and user guides.

Benefits

  • Reassurance through secure and rapid-to-deploy market-leading software.
  • Simplifies the management of sophisticated contracts. (NEC3, NEC4, FIDIC, etc)
  • Achieves collaboration, promotes trust and supports cultural change.
  • Embedded contract knowledge with intuitive, party and user based workflows.
  • Reduces commercial risk through improved contract compliance.
  • Autonomy through Superuser model with extensive help and support.
  • Reminders, countdowns and alerts keep teams aware of outstanding actions.
  • Extensive events log, communications archive and governance audit trail.
  • Securely-stored contractual data, regularly backed-up with flexible, comprehensive access controls.
  • Powerful business intelligence critical to managing behaviours and identifying trends.

Pricing

£20 to £45 per user per month

  • Education pricing available

Service documents

G-Cloud 11

573349842254672

thinkproject UK Ltd

Thomas Mayne

01452 547 140

info@thinkproject.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, including help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via CEMAR's in-built support system during our office hours of 08:00 to 17:30.
System requirements
  • Internet Access
  • Internet Browser (Internet Explorer, Google Chrome, Firefox, Safari, etc)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to all of support enquires within 20 minutes during UK business hours, as well as maintain a customer satisfaction rating of over 98%.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chats can be initiated from the Help Center. Image file types are supported. XLS and DOC files are not.
Web chat accessibility testing Unknown
Onsite support Onsite support
Support levels Clients benefit from regular floor-walking sessions and quarterly Superuser workshops with their dedicated Account Manager. CPD certified classroom training is available upon request. We also run a successful programme of webinar training.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CEMAR is very intuitive to use and follows standard Windows conventions. As such we tend to train a small portion of Users, with most learning from colleagues or the materials provided online. We recommend a train the trainer approach whereby we provide expert CEMAR training for the core team and the system is then self-taught through the online support for the wider team.

CEMAR’s classroom training is CPD certified and usually doubles as a very effective and collaborative “kick off” meeting. Practice contracts are used during training and remain for the duration of the service for teams to explore the features in safety.

Together with the suite of online video tutorials and printable quick start guides makes CEMAR’s deployment fast, economical and efficient with as much or as little assistance from the team as you like.

We also run a successful programme of webinar training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video Tutorials
  • Help Articles
  • Quick Start Guides
End-of-contract data extraction Superusers may backup and download the communications archive for a contract at any time via the client administration module, this comprises a structured zip folder by event type containing every PDF hard copy communication and associated attachments.
End-of-contract process There are no additional costs, the Superusers may backup and download the communications archive for a contract at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service CEMAR is compatible with tablet and mobile devices.
Service interface No
API Yes
What users can and can't do using the API The web service and all APIs are designed, built, deployed, and maintained by our in-house development team.

The scope and development of this will of course greatly depend on the client’s requirements of what is expected of the system. In general, CEMAR will expect to work with the Client, through workshops and meetings, to assist with content schema that will be required by the web service, hub or third party application to perform certain functions. The CEMAR team will develop, test and deploy the API, host and make available test and UAT environments and assist with testing, monitoring and logging of test results. CEMAR will also assist in performing tests where APIs have bi-directional data transactions.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The system is fully configurable by Client Superusers, enabling clients to be completely autonomous in the management of the system. Through intuitive setup wizards Superusers can create new users, add or remove access across contracts and adjust the governance settings.

In addition to this, the Superusers can also create and edit contracts, framework templates, reporting structures and much more via the Client Administration Module.

Scaling

Scaling
Independence of resources CEMAR is hosted on a hybrid cloud platform combining both dedicated physical and virtual hosts. This affords flexibility and scalability allowing growth and demand requirements to be met dynamically. We perform regular performance testing and engage with specialist consultants to ensure that CEMAR is optimised at all times.

Analytics

Analytics
Service usage metrics Yes
Metrics types There are around 50 reports available from within a Contract for users to view, print and export. These vary from simple reports on events, summary & detailed registers to detailed reports which track event status, Programme acceptance, changes to the Prices and Dates and much more.
CEMAR Analytics provides a global view of contracts for portfolio level reporting. Users may create dashboards and access a huge selection of additional charts, aggregated registers and reports which provide metrics on risk, quality, cost, time and communications & behaviours; these enable users to benchmark and track team, supplier and contract performance.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Exporting to Excel, Word, PDF and other formats is simple and convenient. All reports and registers can be downloaded by Users.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLSX
  • Word
  • Image
Data import formats
  • CSV
  • Other
Other data import formats All file formats apart from .EXE

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Operational 99.5% of the time except for planned downtime, assured by contractual commitment.
Approach to resilience CEMAR is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. CEMAR is hosted in geographically separate locations across the UK, our Primary Hosting site, our Backup site, and our Disaster Recovery site. Further information available on request.
Outage reporting CEMAR shall post a message on the CEMAR System login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Only BPSS security cleared and authorised CEMAR personnel, authorised hosting provider support teams and authorised database administrators have access to client data.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 14/03/2018
What the ISO/IEC 27001 doesn’t cover Our Quality Management System, which is certified to ISO 9001:2015
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • CE+ (Cyber Essential Plus)
  • ISO 9001:2015

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS). Quarterly meetings of the Information Security Board to review the ISMS

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All development is in-house and carried out in accordance to our ISO27001 information security management system and ISO9001 certified quality management system. Azure DevOps is utilised across the in-house development team.

CEMAR engages external security consultants to penetration test the CEMAR application to CHECK standard. Accredited to CESG / CREST and ISO 27001 standards, our security consultants are qualified to carry out penetration testing and IT Health Check services for HMG and private sector organisations.

Penetration testing is carried out at least annually and at any major upgrade release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cisco Adaptive Security Appliances (ASAs), FirePower subscription, Enterprise DDoS protection delivered through Arbor and Cloudflare DDoS, Web Application Firewall (WAF) and Content Delivery Network (CDN).

Infrastructure is protected by Sophos Cloud Endpoint Security and Control.

In addition to application and organisation testing & auditing we also carry vulnerability scans of CEMAR and the company networks. IOMART Group manage all infrastructure and deploy patches in accordance with our release schedule. Any application vulnerabilities would be managed under high priority through our Agile process.

The above systems provide real time dashboards and notify by email alerts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In addition to our hosting provider and our monitoring alerts CEMAR is protected by Cloudflare DDoS and Web Application Firewall (WAF) which automatically manages any potential compromise.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £20 to £45 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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