Nasstar

KCOM Accelerated Cloud Landing Zone

KCOM Accelerated Cloud Landing Zone automatically and quickly integrates all the services and features your cloud needs into a ready-made platform for you to use.
Deployed in an hour rather than months, it’s a fast-track approach to setting up a complete AWS platform for your public or private applications.

Features

  • Dedicated private connection to AWS using AWS Direct Connect option
  • VPN to securely connect your networK option
  • Built in Active Directory integration and Identity and Access Management
  • Built in security including patching, backups and anti-virus.
  • Built in DMZ with DNS and Certificates
  • Compute and Data services
  • Self service dashboard for provisioning, service status and support
  • Fully instrumented
  • Templated deployment using well architected framework best practice
  • Fixed monthly service charge

Benefits

  • Simplified accelerated cloud adoption with a managed AWS platform
  • Takes the hassle out of cloud
  • Helps drive innovation, value, agility and efficiency with AWS cloud
  • Rapidly deployable safe haven In the public cloud
  • Decreases your cloud adoption costs
  • Keeps your cloud infrastructure up to date
  • Designed for unique security, compliance, privacy and governance requirements

Pricing

£700 to £5,000 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Procurement.Portal@kcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 7 2 8 3 1 3 8 9 8 7 6 6 2 4

Contact

Nasstar Tim Whitehead
Telephone: 01482 603622
Email: Procurement.Portal@kcom.com

Service scope

Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support case response time depends on severity. The support response time for a P1 is 15 mins.
General guidance cases < 8hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Single support level 24/7 customer support
Support available to third parties
No

Onboarding and offboarding

Getting started
Accelerated Cloud Landing Zone is a modular, templated, secure cloud service that gives you a platform to which you can start migrating applications or building new ones more quickly.
We put all the critical building blocks in place, so you can use the platform knowing that it’s secure, robust and fit- for-purpose for helping you solve your particular business challenges.
We build out the platform for you in little more than an hour, show you how to use the self service portal and dashboard and then you can select the compute and data services you require from the services catalogue, these will then automatically provision and you can start deploying or migrating your applications.
Professional services are available to help with application deployment and migration.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data may be copied out using OS-level tools
End-of-contract process
Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.

Buyers pay for the services they use to the point of account termination.

Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.

KCOM can transfer AWS account to customer

Using the service

Web browser interface
Yes
Using the web interface
Inside the portal, your customer dashboard shows you the health and performance of your platform, but as our managed service takes care of day-to-day management, you can safely leave areas such
as monitoring, alerting and resource optimisation to us.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
You’ll have a unique account for your Customer Portal as part of your Landing Zone, which you’ll receive during the onboarding process.
Web interface accessibility testing
None
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

Underpinning KCOM’s service, AWS continuously monitors service usage to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
AV alerts
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
KCOM adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”

KCOM encrypts data at rest. KCOM uses key management and cryptographic key storage.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Machine Image
  • Data
  • Logs
Backup controls
Backups are automatic and included in the service
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
Other
Other protection within supplier network
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.
The solution enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN.
The Console connection is encrypted with TLS.

Availability and resilience

Guaranteed availability
KCOM’s SLA of 99.9% is based on those AWS currently provides for the underpinning services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:

• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
Approach to resilience
The KCOM Business Continuity plan details the process that KCOM follows in the case of an outage, from detection to resolution. KCOM aligns its process with AWS’s three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

KCOM is responsible for implementing contingency planning, training and testing for the solution. KCOM has implemented a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data across multiple Availability Zones.
Outage reporting
Public dashboard with email/call.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
KCOM’s Accelerated Cloud Landing Zone utilises AWS Cognito and AWS’s Identity and Access Management (IAM) system to controls access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.

AWS CloudTrail allows KCOM to log, continously monitor and retain events related to API calls across the AWS infrastructure.
Access restrictions in management interfaces and support channels
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
17/06/2015
What the ISO/IEC 27001 doesn’t cover
The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group. The scope also covers the supporting functions within KCOM Group Services and activities carried out at Data Centres and Switch Sites throughout the UK including Hull, Reading, Bristol and Leeds in accordance with the Group Statement of Applicability Issue 7, dated December 2014.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/09/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO/IEC 20000-1 2011 - IT Service Management
  • ISO 22301 2012 for Business Continuity Management
  • PSN Service Provision Compliance
  • Cyber Essentials - NCC registration 5550492144825142
  • Cyber Essentials PLUS - NCC registration 1797944838680743
  • CAS - Telecommunications CAS (T) 60921839TEL

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
KCOM implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. KCOM Security Assurance is responsible for familiarizing employees with the security policies.

KCOM has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.
Policies are approved by KCOM leadership at least annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to KCOM and AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams follow change management standards, underpinned by ISO 9000 guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow KCOM incident response procedures. Exceptions to change management processes are documented and escalated to KCOM management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
KCOM has comprehensive security controls, which are underpinned by AWS. who perform vulnerability scans on the host operating system, web applications, and databases. Approved 3rd party vendors conduct external assessments quarterly. Vulnerabilities are monitored and evaluated. Countermeasures are implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:

• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap-rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts

Near real-time alerts flag incidents, based on AWS Service/Security Team- set thresholds.

Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use. Log events are visible to customers after turning on AWS CloudTrail in their account.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
KCOM follows a formal incident management process based on ITIL v3 and which is certified to ISO20000

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS proprietary
How shared infrastructure is kept separate
Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Different instances running on the same physical machine are isolated from each other via the Xen hypervisor. The Amazon EC2 firewall resides within the hypervisor layer, between the physical network interface and the instance's virtual interface. All packets pass through this layer. The physical random-access memory (RAM) is separated using similar mechanisms.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
KCOM and WS are committed to achieving 100% renewable energy usage for our UK/global infrastructure you can find out more information here.

https://aws.amazon.com/about-aws/sustainability/

Pricing

Price
£700 to £5,000 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Procurement.Portal@kcom.com. Tell them what format you need. It will help if you say what assistive technology you use.