GNOSCO Teledermatology

Dermicus Tele Dermatology Solution

Dermicus is a CE-certified digital tele dermatology solution for fast and secure diagnosis of skin cancer and wounds. Dermicus improves patient experience with faster remote diagnosis and increases communication and collaboration between the clinicians. Dermicus provides a continuous e-learning platform for doctors and nurses to enable the adoption of teledermatology.

Features

  • iPhone App to securely capture and send patient consultation data
  • Web App for secure remote diagnosis by a specialist
  • Continuous education to support clinician training

Benefits

  • Secure and fast diagnosis of skin cancer
  • Reduction in patient referrals
  • Reduction in unnecessary referrals
  • Reduction in number of excisions
  • Improved patient diagnosis due to clinician collaboration across the platform
  • Significant reduction in ulcer healing time
  • Reduction of clinician time required for wound management
  • Secure and compliant transition of patient data and images
  • Continuous education for clinicians in teledermatology
  • Secure Multi Disciplinary Team (MDT) collaboration and communication

Pricing

£300 per unit per month

Service documents

G-Cloud 11

572736575621690

GNOSCO Teledermatology

Philip Daniels-May

020 8144 9739

philip@gnosco.se

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Dermicus is a platform that can be configured for skin cancer diagnosis, wound management, health in justice/prison health, and general patient photo communication.

Many customers start with implementing a single pathway but we are happy to support the addition of new pathways to your Dermicus solution.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints The service supports the three latest versions of the following browsers: Internet Explorer, Edge, Google Chrome and Mozilla FireFox

The service supports iPhone 6 (or later version) running iOS version 10 (or later). The customer also needs to procure a dermatoscope, Hiene iC1 is recommended.

GNOSCO are responsible for the App and platform and customer is responsible to being compliant with standard industry security requirements.
System requirements
  • Supported browsers: Internet Explorer, Edge, Google Chrome and Mozilla FireFox
  • Supports iOS 10 or later
  • Requires secure WiFi or mobile data connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support function by email weekdays 08.00-17.00 (excluding UK Public and Bank Holidays UK public holidays).

Support requests will be actioned immediately and will be resolved using our reasonable endeavours, as quickly as practicable to determine the next step in the troubleshooting / analysis.

Users will be kept up to date by email or phone, notifying them of progress regarding their support query.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Support function by email weekdays 08.00-17.00 (excluding UK Public and Bank Holidays UK public holidays).

Support requests will be actioned immediately and will be resolved using our reasonable endeavours, as quickly as practicable to determine the next step in the troubleshooting / analysis.

Users will be kept up to date by email or phone, notifying them of progress regarding their support query.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Gnosco has designed the Dermicus solution to be extremely simple to implement and start being used by clinicians. Our solution is specifically designed to support organisations to start using Dermicus with none or little implementation support, allowing fast and easy onboarding.

Once the commercial arrangement is agreed, the Dermicus app will be installed on the required end user devices and user names and logins for the platform allocated. This can be done remotely by the Dermicus team.

All that is required after this is to log in and begin using the solution. When you log in and open a new request the users will connect automatically with the clinical centre they are assigned to on the Dermicus Platform. There's no special action to make this happen and levels of access can be allocated per role of the clinician.

Dermicus recommend onsite training in how to use the solution; however, the app has been designed to intuitively lead users along pre-defined pathways. As such the app is simple to use and requires only a very short training period (no more than one day) to become fully proficient.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction At the end of the contract, Gnosco aim for offboarding and data access to be as simple as possible. Gnosco will make all data input into the solution freely available to the buyer. It shall be the buyer's responsibility to engage the services of a data transition expert or a replacement service. Gnosco will provide a full data extract which shall be provided either to the buyer's replacement service or data transition expert. For the avoidance of doubt the Buyer shall be responsible for the migration of data into their new solution.
End-of-contract process Gnosco have designed the service to have as simple an exit as possible. From an end user device perspective Dermicus is like any other iPhone app and can be simply removed from the device. No data is stored on the device so once the app is deleted from the device it can be used as normal and will not store any Dermicus data.

The Gnosco customer team will be in contact throughout the term of the agreement and will support any data migration requirements required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile App must be installed to ensure the secure transmission of patient data into the Dermicus platform.

Secure access to the web App is provided by two-factor authentication by SMS code or smart card access.
Accessibility standards None or don’t know
Description of accessibility At present the Dermicus solution has not specifically designed with any formal accessibility features. However the solution has been designed to be easily navigated and clearly laid out to aid comprehension and support safe clinical practice. Should the customer have any specific accessibility requirements please discuss them with the customer team.
Accessibility testing None.
API Yes
What users can and can't do using the API All patient data and management information can be accessed via the API.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The configuration of new patient pathways and practice administration processes, not currently configured in the Dermicus platform can be added for any new customer.

Scaling

Scaling
Independence of resources The Dermicus platform is architected to utilize industry standard secure public cloud autoscaling technologies.

Analytics

Analytics
Service usage metrics Yes
Metrics types A range of management service metrics are available, to be discussed during on-boarding process.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported through REST APIs.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability A service level of 99,9 % is provided and any failure to do so results in service credits that will be applied to the next invoice. For more information please see the attached SLA document.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels The platform allows customers to restrict user access specific to their role.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security policies and processes complies with ISO 27001 and OWASP. Any documentation supporting these policies and processes are available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are assessed for potential security impact and all changes are tracked through their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Documentation available on request that conforms with ISO 27001 and OWASP.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Documentation available on request that conforms with ISO 27001 and OWASP.
Incident management type Supplier-defined controls
Incident management approach Documentation available on request that conforms with ISO 27001 and OWASP.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £300 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 2x user accounts to Dermicus Mole
30 day trial

the follwoing is excluded from free trial:
iPhone
Mobile or Wifi connectivity
Dermatascope - must be compatible with iPhone (recommended Heine iC1)
Link to free trial Philip@gnosco.se

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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