Jigsaw24

Jigsaw24 Tech Bar Services

The Tech Bar is a walk in technology service center, focused on delivering a great user experience to our customers and improving employee productivity, collaboration and ultimately customer satisfaction through a walk up solution for the end users.

Features

  • Cloud and Multi-technology Support
  • face to face expert assistance
  • cloud and technology advice and guidance

Benefits

  • Maximise User productivity
  • maximise user technology availability

Pricing

£650 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 9

572246940235006

Jigsaw24

Hannah Hally

0115 9707765

gps@jigsaw24.com

Planning

Planning
Planning service Yes
How the planning service works Jigsaw24 have an established methodology for helping buyers to design and size cloud hosting for their software solutions. This starts with a suitability assessment and an appraisal of the minimum requirements and vendor recommendation for cloud deployment. We then look at security requirements and user access for the system to be deployed to the cloud. Once this planning is completed and agreed with the buyer, the system is setup in proof of concept mode with a subset of users. any issues in the operation of the software deployed to cloud are addressed during this POC phase. Only when the POC is successful will the software then be deployed to a production environment.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Jigsaw24 can help buyers migrate on premise services to the cloud. This follows the same methodology as a new implementation of cloud hosting.
Jigsaw24 have an established methodology for helping buyers to design and size cloud hosting for their software solutions. This starts with a suitability assessment and an appraisal of the minimum requirements and vendor recommendation for cloud deployment. We then look at security requirements and user access for the system to be deployed to the cloud. Once this planning is completed and agreed with the buyer, the system is setup in proof of concept mode with a subset of users. any issues in the operation of the software deployed to cloud are addressed during this POC phase. Only when the POC is successful will the software then be deployed to a production environment.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Jigsaw24 provide quality assurance and performance testing as part of any cloud migration or new cloud setup service. Jigsaw24 utilise SCOM to monitor performance of hyper-V and the in-built tools for VMware virtual machines. This provides real time and historical performance information on the buyers virtual instances.
Quality assurance is provided through ring fencing of resources such as processor or memory to ensure that the systems operate optimally.

Security testing

Security testing
Security testing service Yes
Security testing type IT Health Checks
Accredited security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Jigsaw24 provide a service desk to support our cloud hosting solutions. Our Techbars are remote extensions of this service. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts. Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Service scope

Service scope
Service constraints Tech Bar and Support options are flexible depending on the needs and requirements of the customer.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8.30am-6:00pm, Monday to Friday Support priority 1-4 basis with response and fix times from 1hr to next business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing No formal testing but the service has been in place for over 12 months and web chat functionality is available for assistive technology users.
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Adobe, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £650 to £900 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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