Vysiion Ltd

Cloud Storage - Elevated

Cloud Storage from Vysiion is a secure, scalable and highly resilient UK OFFICIAL object storage platform. Designed to address a wide variety of use-cases, and is connected to the Internet, PSN, N3/HSCN and Janet networks.

Features

  • Supports various developer languages, RESTful and Amazon S3 API
  • Encryption of data at rest using 256-bit AES encryption
  • Cloud object storage natively enables application deduplication and redundancy
  • Integrates with existing, native and virtualised enterprise applications
  • Connect via DDoS-protected Internet, PSN (GCF, Assured/Protected), N3/HSCN and Janet
  • HybridConnect: Your dedicated circuits (CPA encrypted tunnels), Leased lines, MPLS
  • Secure: Suitable for OFFICIAL & OFFICIAL-SENSITIVE data
  • Security Assured; UK hosted by SC ad NPPV cleared personnel
  • Offloads objects (files, media, images) from compute resources
  • Pay for what you use, scale indefinitely and on-demand

Benefits

  • Reduce local storage requirements and overheads
  • Access to storage anywhere, any time to device via HTTP(S)
  • Multiple use cases: Backup, Archiving, replacement for shared storage
  • Security of your sensitive data with data encryption at rest
  • For all public sectors - including local government, health, bluelight
  • Reduce local compliance overhead with pre-accredited solutions
  • Green; UK facilities which offer market leading efficiency
  • Easy to adopt: test, develop and run proof of concepts
  • Flexible payment options reduce CAPEX spend
  • 30 day free trial

Pricing

£1.46 per gigabyte per month

  • Free trial available

Service documents

G-Cloud 9

572122989164567

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Service scope

Service scope
Service constraints Management configuration and administration of layers above the IaaS (for example, the procurement or development of the application and the correct implementation and usage of the appropriate API).
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Vysiion service desk is 24/7/365 and depending on the SLA required can respond to incidents within 30 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Vysiion's support service includes Service Delivery Managers, support engineers and a 24/7 service desk and network operations centre. We can respond to incidents within 15 minutes and our service desk is 24/7.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned a Customer Success Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from devops and cloud architects to ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF).
End-of-contract process We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Using the service
Web browser interface Yes
Using the web interface A control panel is available allowing users to provision, manage and decommission various aspects of the service if they wish.
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing None
API Yes
What users can and can't do using the API API calls can be used to create, manage and monitor service requests and view information about the components of your environment if desired.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools Jenkins
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers can manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources The environment will be isolated between customers, guaranteeing that any demands on service will not affect other users of the service.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKCloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Data
Backup controls Depending on the backup or replication service that the customer chooses, this can be done either via the API or the UKCloud portal
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%-99.99% depending on the Service Level chosen.
Approach to resilience Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting All outages will be reported via the Service Status page and the notifications service within the UKCloud Portal.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Service Delivery Manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Customers have the option to raise a support request via telephone, portal or email. Vysiion will always authenticate the identity of the user by validating known phone numbers, names and email addresses.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 10/07/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Vysiion is ISO27001 accredited and has a full suite of associated accredited information security policies that are managed and maintained by our Head of Business Services.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Vysiion is ITIL aligned and maintains a suite of documentation around configuration and change management with associated processes that are adhered to by the Service team.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise the MaxRM product for vulnerability monitoring, on receipt of an alert from the system it is immediately investigated by an engineer. Should any threat be identified it will be removed from the network to remove any risk of potential infection.
Critical patches will be tested on a sand-boxed device on receipt and once proven good deployed across the infrastructure in the most effective manner in order to achieve maximum cover with minimum business impact .
Information about potential threats is via suppliers ie notification from Microsoft
Protective monitoring type Undisclosed
Protective monitoring approach Where protective monitoring services are required, Vysiion work with a trusted third party to deliver these processes.
Incident management type Supplier-defined controls
Incident management approach Vysiion has a well-defined ITIL aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider UKCloud
How shared infrastructure is kept separate At the compute/storage layer, consumers are separated via robust hypervisor controls based on VMware vSphere technology. This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1.46 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Vysiion offers a 30 day free trial of the service that covers initial advice and consultancy and provision of a UKCloud trial platform.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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