Timico Limited

Cloud Express Link

Timico’s Cloud Express Link provides a virtual private connection between cloud data centres and infrastructure on your premises or in a colocation environment. Express Link connections avoid travelling over the public internet, offering more reliability, faster speeds and lower latencies than typical internet connections.

Features

  • Provides a virtual private connection between cloud data centres
  • Connect to cloud providers: Azure, AWS and Google Could
  • A dedicated network from your infrastructure to public cloud platforms

Benefits

  • Greater reliability of service
  • Faster internet connection speeds
  • Lower latencies than typical internet connections
  • Security - dedicated connections to multiple cloud services
  • Flexibility - connect to a variety of cloud providers
  • Scalability - range of flexible bandwidths available

Pricing

£400.00 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

5 7 1 8 2 3 7 4 1 9 0 7 3 8 8

Contact

Timico Limited John Garton
Telephone: 07387 092775
Email: john.garton@timico.co.uk

Planning

Planning service
Yes
How the planning service works
Timico's Cloud Enablement Framework is an approach to cloud adoption that provides our guiding principles to customers, including best practices, guidance and narratives to shape and deliver a strategy for driving desired business outcomes. In today's world cloud adoption is delivering many operational and financial benefits to business. Timico aims to become your partner of choice to help you along your cloud journey whichever stage you are at. Our six step framework partners you with a designated cloud consultant who will design and oversee any migration. Starting first with Cloud Consult; a professional services led engagement that is designed to deliver a recommended approach to, or validation of, a businesses cloud strategy the framework proceeds through design and migration taking you through to management and optimisation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Microsoft Azure
  • AWS
  • Virtual Datacentre Services - Shared
  • Virtual Datacentre Services - Dedicated
  • Colocation
  • Remote Infrastructure Support for Servers

Training

Training service provided
Yes
How the training service works
Timico will provide a proposed training programme for all relevant stakeholders once the requirements for training and levels of knowledge have been understood as part of the Cloud Discovery Phase. If there is a requirement it will form part of the project plan.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Azure
  • Virtual Datacentre Services - Shared
  • Virtual Datacentre Services - Dedicated
  • AWS

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The Cloud Enablement Framework builds and delivers a ​successful cloud transformation for today and tomorrow. ​ The journey to cloud can be complex and full of potential risk, including failed projects ​and uncontrolled spending, if not planned and managed carefully. Our Cloud Enablement Framework facilitates a successful cloud strategy through to delivery of a cloud ​transformation that is fully supported by our managed service levels and designed ​specifically to support business objectives, leading to true optimisation.​ Backed by multi-year investments in technology, people and processes​, our designated cloud consultants will complete the design and discovery phase in partnership with your team to ensure the cloud design is fit for purpose for your business and its future requirements. Delivering you a fully managed hybrid cloud solution, on the most appropriate ​workload destinations with the relevant optimisation and automation service wrap.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Zerto
  • Azure Migrate
  • Veeam

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide a range of advanced monitoring services to complement your Timico PWAN solutions. Bandwidth, up-time and network usage monitoring are all available online for complete network visibility. This helps reduce downtime and optimise resource utilisation, ensuring that the highest levels of business service quality and application performance are achieved.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Other
Other security services
  • DDoS Mitigation
  • Dedicated Firewall
  • Email Security
  • Managed SIEM
  • Cloud Access Security Broker
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Timico offer a full service wrap around cloud hosting and software services. These are defined and agreed as part of the solution design to ensure it meets your current and future requirements. Services that can be included within the service wrap include application management, technical support desk, operating system management and maintenance. Once the requirements of support are defined, these are incorporated into our managed service which includes monthly reporting, patching and monitoring.

Service scope

Service constraints
The scope and any constraints would be identified and agreed at the point service design and inception.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our service desk operates 24/7/365 and is available at weekends.Tickets raised into our service desk are triaged within 30 minutes. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels vary by solution, in general we have a managed and unmanaged option. The System Operations ie Managed option which relieves you of the burdening of managing your service. Timico monitor, maintain and patch in line with our standard policies and your requirements. The relevant support is discussed at the time of solution design.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
MicrosoftOffice365, Azure, Mitel, Alert Logic

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£400.00 a person a day
Discount for educational organisations
Yes

Service documents