Support for orchestrated containers. Kubernetes uses flexible containers deployed through the cloud or bare metal to efficiently and securely manage huge volumes of data and transactions. If you need help managing your containerised applications, our Support Engineers can help.
- Our Kubernetes experts can advise on best practice.
- Pre-defined Service Level Agreements (SLAs).
- Support packages that suit your requirements.
- Handle large-scale workloads.
- Accelerate Dev and simplify Ops.
- Built on Open Source, originally developed by Google.
- Kubernetes Managed Service Provider.
- Cloud Native Computing Foundation Member.
£650 to £1250 per person per day
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020 3608 0110
|How the planning service works||
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||We provide various Kubernetes training courses. More information on these can be found here: http://k8s.training/|
|Training is tied to specific services||Yes|
|Services the training service works with||Kubernetes|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We assess our client's platforms and identify key issues, propose solutions and work with Operations teams to implement a remedial plan of action.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.
|Service constraints||In most cases and due to the nature of cloud technology support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Web chat support||No|
|Support levels||Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£650 to £1250 per person per day|
|Discount for educational organisations||No|