ISAAC Intelligence Limited

Oxygen CRM for Office 365

Oxygen CRM for Office 365 is a rapidly deploy-able and customisable CRM solution, specifically designed to appeal to and engage users of all generations.

Structured around one single data source, and providing options for users to interact in multiple ways (via Outlook, mobile app or browser) Oxygen creates 100% engagement

Features

  • Contacts Database
  • Company & Accounts Records
  • Opportunity & Case Management
  • Automated Document Management Centre
  • Task & Activity Management
  • Powerful Search
  • Fully Navigable from within Outlook
  • Campaign Tracking
  • Accessible from any Internet connected Device
  • Fully Customisable

Benefits

  • Centralised document storage with built in backup
  • Document co-authoring enables collaboration
  • Centrally manage all external contacts
  • Fully integrated with Outlook means seamless filing of documents
  • Easily share documents with colleagues and peers
  • Manage and track all opportunities and cases
  • Assign tasks and automate workflows to simplify business processes
  • Centrally manage and publish relevant documents
  • Publish success stories and KPI dashboards - celebrate success
  • Built directly into Office 365 using best practice methods

Pricing

£15 to £25 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

570570216876824

ISAAC Intelligence Limited

Jason Yeomans

020 7869 8405

jason@isaacintel.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Intranet, HR, HelpDesk, Document Management, Facilities Management, Customer Service, Committee Reporting and many more
Cloud deployment model Public cloud
Service constraints No. ISAAC Oxygen software solutions are built within the robust and proven Microsoft Office 365 platform and are designed with humans at the core. All support and maintenance is included within the ongoing per user licence cost
System requirements Microsoft Office 365

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours critical, 8 hours non-critical
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype
Web chat accessibility testing N/A
Onsite support No
Support levels One support level
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Full end user training and user guide
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data is stored within the users Office 365.
End-of-contract process IP remains with ISAAC but customer is free to continue to use unsupported version of software

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML so no difference
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API Connect to suitable 3rd party services, such as CRM, Finance etc
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Fully customisable from basic terminology through corporate branding to fully customisable workflows to automate processes

Scaling

Scaling
Independence of resources Built within Office 365 and platform fully managed by Microsoft

Analytics

Analytics
Service usage metrics Yes
Metrics types Can be integrated with PowerBI
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Into Excel
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft financially backed 99.9% uptime guarantee
Approach to resilience Microsoft
Outage reporting Microsoft

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Microsoft

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Microsoft

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15 to £25 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 5 day trial demo

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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