Mango Business Solutions Limited

Modspace

Mango has developed technology and processes that enable analytic IP to be centrally managed and harnessed in the Cloud, significantly increasing the efficiency and resilience on any modern Data Science team. This minimises duplication of effort and the inability to leverage analytic insight, improving efficiencies and best practice.

Features

  • Centralises analytic model, code and knowledge management.
  • Provides advanced search > discovery > adapt features.
  • Encourages adoption of version control functionality, archiving and provenance.
  • Invited collaboration and communication around analytic initiatives.
  • Facebook like interface.

Benefits

  • Delivers efficiency and encourages best practice.
  • Leads to significant savings in time and duplication of effort.
  • Ensures automated management and builds trust.
  • Maximises team efficiency and project delivery.
  • Easy to use by non IT people.
  • A single repository for all Analytics Artefacts

Pricing

£41 to £116 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

570506687962978

Mango Business Solutions Limited

Matt Aldridge

01249 705 450

sales@mango-solutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints There are some constraints for the system configuration:

Redhat derivatives servers
Oracle or MySQL back end database
Windows or Mac front end
System requirements
  • Database license - either Oracle or MySQL
  • Redhat Derivative Server

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support hours:
0900 hrs until 1730 hours GMT, Monday to Friday excluding Bank Holidays.
Response times are determined by the level of severity, between 1 and 6 working hours.
Response times do not guarantee resolution within those hours.
Escalation procedure in place.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We supply only one support level which is our standard support. This is: Monday to Friday 9.00am to 5.30pm Response time: 2 hours Escalation procedure in place Depending on the size and complexity of the project, we would allocate a project manager / technical account manager to the engagement. We also have an account manager structure to manage our resources into our accounts and they would have overall responsibility for organising this.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can set up the system for an organisation and provide onsite or off site training, user and admin documentation and initial hand holding support
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data is stored in a version control repository and this can be accessed completely by the customer. They can download all their artefacts in a simple action at any time.
End-of-contract process There is no additional cost to off board from the system. It is simple a matter of downloading your data, which will be stored in the format that it was uploaded, so no de-coding.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API The API available is limited to allowing users to call a search service
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Virtually every element of Modspace is customisable. This includes types of documents that can be stored, the meta data that describes then and the search criteria that can be used.

Scaling

Scaling
Independence of resources Dedicated server environment

Analytics

Analytics
Service usage metrics Yes
Metrics types Volume tracking and User tracking. Any searchable item in the database can be reported on.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Simple download
Data export formats Other
Other data export formats
  • Meta data exported as txt file
  • Project contents - original format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Original format
  • Microsoft Office Supported Formats
  • Any File Format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We cannot offer a guarantee on availability and do not offer an SLA agreement to cover this. However our belief is that the system is maintainable to a level of 99.5% availability
Approach to resilience Available on request
Outage reporting Public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role based
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have a designated compliance officer who manages this process
Information security policies and processes Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach A client can report a suspected vulnerability by email and this will be investigated. The submitted report will be assigned a tracking number. We will then respond to you, acknowledging receipt of the report, and outline the next steps in the process. We use version 2.0 of the Common Vulnerability Scoring System (CVSS) to evaluate potential vulnerabilities. The resulting score helps quantify the severity of the issue and to prioritize our response. A response is within 24 hours and regular updates are given. There is no guarantee on speed of patch deployment.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We provide tools and features that enable you to see what’s happening in the environment. These include:
Deep visibility into API calls, including who, what, when, and from where calls were made 
Log aggregation and options, streamlining investigations and compliance reporting 
Alert notifications when specific events occur or thresholds are exceeded
Any incidents will be investigated within 24 hours
Incident management type Supplier-defined controls
Incident management approach We have a pre-defined process for common events. Incidents can be reported by email and will be logged into our incidents ticketing system.

Incidents are managed and escalated through this system and clients will be informed by email of results. Reports on incidents are also available.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £41 to £116 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The full functionality of the software is available limited to a time period of one month.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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