Mango Business Solutions Limited

Modspace

Mango has developed technology and processes that enable analytic IP to be centrally managed and harnessed in the Cloud, significantly increasing the efficiency and resilience on any modern Data Science team. This minimises duplication of effort and the inability to leverage analytic insight, improving efficiencies and best practice.

Features

  • Centralises analytic model, code and knowledge management.
  • Provides advanced search > discovery > adapt features.
  • Encourages adoption of version control functionality, archiving and provenance.
  • Invited collaboration and communication around analytic initiatives.
  • Facebook like interface.

Benefits

  • Delivers efficiency and encourages best practice.
  • Leads to significant savings in time and duplication of effort.
  • Ensures automated management and builds trust.
  • Maximises team efficiency and project delivery.
  • Easy to use by non IT people.
  • A single repository for all Analytics Artefacts

Pricing

£41 to £116 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 7 0 5 0 6 6 8 7 9 6 2 9 7 8

Contact

Mango Business Solutions Limited

Matt Aldridge

01249 705 450

sales@mango-solutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are some constraints for the system configuration:

Redhat derivatives servers
Oracle or MySQL back end database
Windows or Mac front end
System requirements
  • Database license - either Oracle or MySQL
  • Redhat Derivative Server

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours:
0900 hrs until 1730 hours GMT, Monday to Friday excluding Bank Holidays.
Response times are determined by the level of severity, between 1 and 6 working hours.
Response times do not guarantee resolution within those hours.
Escalation procedure in place.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We supply only one support level which is our standard support. This is: Monday to Friday 9.00am to 5.30pm Response time: 2 hours Escalation procedure in place Depending on the size and complexity of the project, we would allocate a project manager / technical account manager to the engagement. We also have an account manager structure to manage our resources into our accounts and they would have overall responsibility for organising this.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can set up the system for an organisation and provide onsite or off site training, user and admin documentation and initial hand holding support
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data is stored in a version control repository and this can be accessed completely by the customer. They can download all their artefacts in a simple action at any time.
End-of-contract process
There is no additional cost to off board from the system. It is simple a matter of downloading your data, which will be stored in the format that it was uploaded, so no de-coding.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
The API available is limited to allowing users to call a search service
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Virtually every element of Modspace is customisable. This includes types of documents that can be stored, the meta data that describes then and the search criteria that can be used.

Scaling

Independence of resources
Dedicated server environment

Analytics

Service usage metrics
Yes
Metrics types
Volume tracking and User tracking. Any searchable item in the database can be reported on.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Simple download
Data export formats
Other
Other data export formats
  • Meta data exported as txt file
  • Project contents - original format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Original format
  • Microsoft Office Supported Formats
  • Any File Format

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We cannot offer a guarantee on availability and do not offer an SLA agreement to cover this. However our belief is that the system is maintainable to a level of 99.5% availability
Approach to resilience
Available on request
Outage reporting
Public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role based
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a designated compliance officer who manages this process
Information security policies and processes
Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
A client can report a suspected vulnerability by email and this will be investigated. The submitted report will be assigned a tracking number. We will then respond to you, acknowledging receipt of the report, and outline the next steps in the process. We use version 2.0 of the Common Vulnerability Scoring System (CVSS) to evaluate potential vulnerabilities. The resulting score helps quantify the severity of the issue and to prioritize our response. A response is within 24 hours and regular updates are given. There is no guarantee on speed of patch deployment.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We provide tools and features that enable you to see what’s happening in the environment. These include:
Deep visibility into API calls, including who, what, when, and from where calls were made 
Log aggregation and options, streamlining investigations and compliance reporting 
Alert notifications when specific events occur or thresholds are exceeded
Any incidents will be investigated within 24 hours
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined process for common events. Incidents can be reported by email and will be logged into our incidents ticketing system.

Incidents are managed and escalated through this system and clients will be informed by email of results. Reports on incidents are also available.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£41 to £116 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The full functionality of the software is available limited to a time period of one month.

Service documents

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