Mango has developed technology and processes that enable analytic IP to be centrally managed and harnessed in the Cloud, significantly increasing the efficiency and resilience on any modern Data Science team. This minimises duplication of effort and the inability to leverage analytic insight, improving efficiencies and best practice.
- Centralises analytic model, code and knowledge management.
- Provides advanced search > discovery > adapt features.
- Encourages adoption of version control functionality, archiving and provenance.
- Invited collaboration and communication around analytic initiatives.
- Facebook like interface.
- Delivers efficiency and encourages best practice.
- Leads to significant savings in time and duplication of effort.
- Ensures automated management and builds trust.
- Maximises team efficiency and project delivery.
- Easy to use by non IT people.
- A single repository for all Analytics Artefacts
£41 to £116 per person per month
- Education pricing available
- Free trial available
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Mango Business Solutions Limited
01249 705 450
|Software add-on or extension||No|
|Cloud deployment model||
There are some constraints for the system configuration:
Redhat derivatives servers
Oracle or MySQL back end database
Windows or Mac front end
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard support hours:
0900 hrs until 1730 hours GMT, Monday to Friday excluding Bank Holidays.
Response times are determined by the level of severity, between 1 and 6 working hours.
Response times do not guarantee resolution within those hours.
Escalation procedure in place.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||We supply only one support level which is our standard support. This is: Monday to Friday 9.00am to 5.30pm Response time: 2 hours Escalation procedure in place Depending on the size and complexity of the project, we would allocate a project manager / technical account manager to the engagement. We also have an account manager structure to manage our resources into our accounts and they would have overall responsibility for organising this.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We can set up the system for an organisation and provide onsite or off site training, user and admin documentation and initial hand holding support|
|End-of-contract data extraction||The data is stored in a version control repository and this can be accessed completely by the customer. They can download all their artefacts in a simple action at any time.|
|End-of-contract process||There is no additional cost to off board from the system. It is simple a matter of downloading your data, which will be stored in the format that it was uploaded, so no de-coding.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|What users can and can't do using the API||The API available is limited to allowing users to call a search service|
|API documentation formats|
|API sandbox or test environment||No|
|Description of customisation||Virtually every element of Modspace is customisable. This includes types of documents that can be stored, the meta data that describes then and the search criteria that can be used.|
|Independence of resources||Dedicated server environment|
|Service usage metrics||Yes|
|Metrics types||Volume tracking and User tracking. Any searchable item in the database can be reported on.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Simple download|
|Data export formats||Other|
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||We cannot offer a guarantee on availability and do not offer an SLA agreement to cover this. However our belief is that the system is maintainable to a level of 99.5% availability|
|Approach to resilience||Available on request|
|Outage reporting||Public dashboard|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Role based|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We have a designated compliance officer who manages this process|
|Information security policies and processes||Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Mango are ISO 9001 compliant and have been so for many years. Because of this we have detailed policies, procedures, documentation and reporting structures for all our major business processes. We can provide our policy and process for this area upon request.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||A client can report a suspected vulnerability by email and this will be investigated. The submitted report will be assigned a tracking number. We will then respond to you, acknowledging receipt of the report, and outline the next steps in the process. We use version 2.0 of the Common Vulnerability Scoring System (CVSS) to evaluate potential vulnerabilities. The resulting score helps quantify the severity of the issue and to prioritize our response. A response is within 24 hours and regular updates are given. There is no guarantee on speed of patch deployment.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
We provide tools and features that enable you to see what’s happening in the environment. These include:
Deep visibility into API calls, including who, what, when, and from where calls were made
Log aggregation and options, streamlining investigations and compliance reporting
Alert notifications when specific events occur or thresholds are exceeded
Any incidents will be investigated within 24 hours
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have a pre-defined process for common events. Incidents can be reported by email and will be logged into our incidents ticketing system.
Incidents are managed and escalated through this system and clients will be informed by email of results. Reports on incidents are also available.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£41 to £116 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||The full functionality of the software is available limited to a time period of one month.|