IBM United Kingdom Ltd

IBM Security - Incident Response Service (X-Force IRIS)

The IBM X-Force IRIS service provides teams of highly skilled experts with leading-edge incident management and security intelligence experience. They provide a highly effective professional capability that enables the identification, detection, containment and mitigation of emerging threats before they continue to spread and cause significant business impact.


  • Cyber Incident Response (CIR) scheme Certified (NCSC/CESG)
  • CREST Certified Professionals
  • Business Centric, Intelligence Lead
  • Market Leading Technology
  • Intrusion Analysts with Up-to-date Experience
  • Security Cleared Team Members


  • Highly professional service and guidance
  • Reach-back into a wealth of IBM corporate research and knowledge
  • A strategy of enablement including first responder and triage training


£32800 to £85540 per instance per year

Service documents

G-Cloud 10


IBM United Kingdom Ltd

Alice Griffin



Planning service Yes
How the planning service works Customers migrating to the cloud require expert advice on the risks and threats they may be presented with in order to allow them to take appropriate mitigation and general response actions. As IBM we are experienced in running our own cloud environment we can offer our customers a wealth of experience in migrating to and between cloud providers such as Azure and AWS.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality is integral to our services delivery and underlying this is our patented Worldwide Quality Assurance/Management Discipline (WWQA/MD) methodology. This methodology supports quality assurance activities for the processes of our Customer Relationship Management (CRM). WWQA/MD encompasses six specific CRM quality assurance points across the following stages of our business; Proposal Development – Pricing, Management Review and Approval and Project Management. We have an overriding commitment to the quality of the products, solutions, and services we provide to our customers. Quality is recognised as a fundamental component of the value our customers receive from us. We have initiatives aimed at making us process-led including: To improve our business performance by making effective use of the management information and measurements provided by our processes, to make better decisions and better understand our customer's requirements. To measure ourselves against recognised standards of business excellence we conduct assessments against the ISO 9001:2008 standard to ensure we are executing the Management System and processes we have defined. Through these initiatives we aim to satisfy our customer’s requirements and, in so doing, make certain that the way we operate meets the capabilities set out above.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Managed Security Services - SOC
  • Cloud Security Services
  • Security Intelligence Services
  • Data and Application Services
  • Identity and Access Management Services
  • Infrastructure & Endpoint Security Services
  • Security e-learning Services
Certified security testers Yes
Security testing certifications
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications Cyber Essentials Plus Accredited

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Our X-Force IRIS service supports all of the above.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Not known.
Web chat accessibility testing Not known.
Support levels 24/7


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £32800 to £85540 per instance per year
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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