Idox Software Limited

Sitecore Consultancy

Reading Room's Sitecore consultancy services support organisations in the implementation of Sitecore and maximize the benefit they get from Sitecore technology. Reading Room couple behavioural and organisational insight with creative use of technology, to bring value to Sitecore projects through implementation expertise, post implementation optimization and ongoing support.

Features

  • Sitecore digital strategy
  • Sitecore review and implementation
  • Sitecore hardware and infrastructure architecture
  • Business analysis
  • Sitecore content strategy and development
  • User experience research

Benefits

  • Prove Sitecore implementation will be well planned, implemented and adopted
  • Ensure alignment to business strategy
  • Drive adoption, increasing cross sell opportunities
  • Sitecore project failure avoidance
  • Stay current on latest technology and capabilities

Pricing

£450 per unit per day

  • Education pricing available

Service documents

G-Cloud 10

570215098137050

Idox Software Limited

Darren Moyes

0333 011 1200

frameworks@idoxgroup.com

Planning

Planning
Planning service Yes
How the planning service works We have a dedicated Consultancy team who can assist in the planning around implementation of cloud hosting or software services.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We can provide training bespoke to customer requirements.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We have a dedicated Consultancy team who can assist in migrating to the cloud or between cloud services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality assurance testings form part of every project we undertake. We perform internal QA testing and as well as external User Acceptance Testing (UAT).

We are also able to provide performance testing, either internally using Loadstorm software, or through independent specialist partners.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
Certified security testers Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We offer a range of support services from adhoc PAYG through to 24/7 support SLAs.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We can agree specific SLAs as required.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels SLAs can be agreed against indvidual customer requirements.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £450 per unit per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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