Netpremacy Limited

Cisco Cloudlock for G Suite

Cisco Cloudlock's cloud security solution helps organisations protect their data in the cloud while enforcing mandated compliance regulations easily and effectively. Government agencies across the globe use Cisco Cloudlock to advance efficiency mandates, manage data threats and increase operational productivity in the cloud.


  • Risk and compliance management with CloudLock
  • Application and permission discovery and control
  • G Suite Google Drive security policy enforcement
  • GSuite Cloud data protection via Cloud-lock interface
  • G Suite monitoring, auditing and forensics
  • Cloudlock is itself a collection of RESTful, API-based microservices


  • Protect Sensitive Data in the Cloud
  • Mitigate Threats & Risks
  • Achieve Regulatory Compliance
  • Align Security with the Business
  • Cloud-Native solution from Cisco
  • No impact on end users
  • SOC 2 Type 2 and 3 accredited environment
  • Access to HSPD-12 screened support
  • Government market specific solution
  • Cloudlock applies individual security services to customer apps


£1.50 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Netpremacy Limited

Andrew Eden

0113 366 2008

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Cisco Cloudlock is an add-on to the G Suite solution. Cisco Cloudlock provides enhanced security, auditing, monitoring and alerting of your G Suite domain.
Cloud deployment model Public cloud
Service constraints None that we are aware of.
System requirements
  • G Suite Basic domain or G Suite Business domain
  • A modern web browser is required for the dashboard

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Reseller support is optional and subject to the Terms and Conditions supplied under our separate Cloud Services entry for premium support services
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Cisco Cloudlock provides one level of support for their service and it is inclusive in the price of the software annual license.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Netpremacy provides remote training and Cloudlock provide a wealth of user documentation and online knowledge based articles as part of the annual subscription to the service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There is no data to extract at the end of the contract. Cloudlock is a G Suite security solution utilising the G Suite APIs to provide additional enhanced insight into the domain.
End-of-contract process Access to the Cloudlock service is terminated and all audit data will be removed from the Cloudlock systems on demand or within 30 business days after the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing Cloudlock works with any standard assistive technology available to support a modern browser.
What users can and can't do using the API While cloud security products focus on securing an enumerated list of SaaS applications, a platform extends security to protect apps on Infrastructure and Platform-as-a-Service (IaaS and PaaS) and dynamically orchestrates security across an organisation's cybersecurity architecture, including Identity-as-a-Service (IDaaS), Security Incident and Event Management (SIEM), Next-Generation Firewalls (NGFW), Software Web Gateways (SGW), Threat Emulation, and more.

As a platform, Cisco Cloudlock takes a programmatic approach to cloud security. In addition to leveraging APIs from cloud services, Cisco Cloudlock is itself a collection of RESTful, API-based microservices. Using this approach, Cisco Cloudlock dynamically applies individual security services (such as Cloud DLP) to customer apps on any platform, whether those apps are running on a well-known services such as Amazon Web Services (AWS) or an on-premises server.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources Cloudlock is powered by Google's massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.


Service usage metrics Yes
Metrics types Standard reports and dashboards are provided with Cloudlock out of the box.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller (no extras)
Organisation whose services are being resold Cisco Cloudlock

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not applicable to this service.
Data export formats Other
Other data export formats PDF Reporting
Data import formats Other
Other data import formats Users do not upload their data into Cloudlock

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractually Google's underlying Service Level on which Cloudlock is running is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google service on which Cloudlock is written.
Outage reporting Service outages for Cloudlock are reported via the reseller channel and also to the customer via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 15/5/2015
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Those parts which are not stated as covered on the CSA Star Self-Assessment questionnaire published online via the website.
PCI certification No
Other security certifications Yes
Any other security certifications
  • SOC2
  • TRUSTe
  • SOC 3
  • FedRAMP

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cloudlock is a completely secure platform and has continued commitment to data security and privacy. Cisco Cloudlock is the first CASB to be in Process for a FedRAMP ATO in partnership with their sponsor the GSA. Cisco Cloudlock is SOC 2 Type 2 certified by E&Y & SOC 3 certified.
Information security policies and processes Our customers and regulators expect independent verification of security, privacy and compliance controls. Cloudlock undergoes annual independent third party audits to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Cloudlock production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. All development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Cloudlock can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board) which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cloudlock solutions run on Google infrastructure which vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Cloudlock incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.50 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Prospective customers of Cisco Cloudlock can request a 30 day free trial of the system subject to providing Netpremacy with an understanding of the requirements and documented success criteria if running with a trial group of users. The version supplied is the same as the production software.


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