AmdoSoft Systems LTD

Robotic Process Automation ( RPA )

Robotic Process Automation (RPA) from AmdoSoft with over 20 years automation experience and know-how. Services at a "when needed basis": Automation-Consultation, Managed RPA, Support, Implementation.
Our software robots automate processes that have to be done manually. We strive to deliver better value, greater efficiency and free up valuable resources.

Features

  • Robotic Process Automation

Benefits

  • Free up Valueble Time
  • Automation of IT & Business Process
  • Increase Security and Control
  • Scalability
  • Automate with Enterprise Funtions

Pricing

£850 to £4500 per instance per month

  • Education pricing available

Service documents

G-Cloud 11

569201211201197

AmdoSoft Systems LTD

David Griffith

+44 33 0001 0494

davidgriffith@amdosoft.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints There are no constraints and our bots can be used by and across every department/agency.
System requirements
  • Windows Server 2008 R2 SP1 or higher
  • Windows 7 or higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Silver Support - Monday - Friday 9.00am - 5.00pm.
Gold Support - Monday - Friday - 8.00am - 6.00pm (at an extra cost).
Platinum Support - 24 / 7 / 365 (at an extra cost).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite and remote training in form of workshops.
Certification and training is also part of the on-boarding as well as pre & post sales support.

Furthermore we offer:
• Configuration training - system setup and support
• Administration training
• User Training for all operational systems functions and customisation options
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data can be accessed and downloaded by the user with super admin rights or provided by us if requested.
End-of-contract process Included: Removal of all customer data held within the service. Export of the users data.
Not included:
Removal of software installed on the customers internal systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices No
API Yes
What users can and can't do using the API User can:
Get results
Get reports
Get live status
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Customisation to customer requirements. Dashboard, reports, workflow engine that allows users to build 'front-end' interfaces and automation workflows. Users can also create and deploy bots and create various groups and user rights in the object manager.

Scaling

Scaling
Independence of resources We have clear guidelines on resource management of our service and we monitor these closely.

Analytics

Analytics
Service usage metrics Yes
Metrics types User access
Bot activity and status
Workflow Rules activity
Availability and performance of the user interface
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We agree the export method and format with the client so that it meets their requirements.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Through Java native SSL encryption. We are currently running Java 1.8
Data protection within supplier network Other
Other protection within supplier network Through Java native SSL encryption. We are currently running Java 1.8

Availability and resilience

Availability and resilience
Guaranteed availability We provide a minimum of 99% availability, which is our standard service level agreement. We will meet customer requirements if necessary. For every percentage that the service falls below the above threshold, we will discount the monthly payment.
Approach to resilience Architectural and datacentre resilience, further information available upon request
Outage reporting Via email or agreed channel

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Role based access and Privilege User Management
Access restriction testing frequency Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach None at the date of this submission, however we are going through ISO27001
Information security policies and processes Our processes and policies are in accordance with ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In line with ISO 27001 accredited governance procedure
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability scan with remediation in line with accepted best practice procedures
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitors the availability of all systems and services including up-time via a dedicated team and IT tools. Incidents are responded quickly and inline with our SLA.
Incident management type Supplier-defined controls
Incident management approach In line with ISO 27001 accredited governance procedures

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £850 to £4500 per instance per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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