Fordway

Fordway Endpoint Data Protection and Compliance

Fordway Endpoint Data Protection and Compliance is a fully-automated, enterprise-class solution offered as software as a service (SaaS), covering backup, restoration, compliance and legal. Endpoint Protection and Compliance offers elastic, on-demand backup storage that scales for any number of users, with data stored in either Amazon AWS or Microsoft Azure.

Features

  • Centralised storage ensures protected data. Full visibility for data governance
  • Federated search identifying files locations. Geographic location of mobile devices
  • Automated compliance monitoring and deep audit trails for risk identification
  • Legal hold management enables data to be preserved as required
  • Extensive governance data policy configuration meeting global data privacy requirements
  • Integrated DLP assists in preventing data breach of lost devices
  • Remote wipe (auto- or admin-initiated), geo-location, and enforced encryption
  • Enterprise-grade encryption in-transit (256-bit SSL) and at-rest (AES-256)
  • OS support includes: Windows, Mac, IOS, Android, Linux
  • High availability and enterprise-scale RPO and RTO

Benefits

  • Automated backups to a predetermined schedule with no user disruption
  • Anytime, anywhere access from any device.
  • Immediate self-service restore to swiftly resume work on new device
  • Backup, recovery, archive for cloud applications e.g. Office365 SharePoint, Google
  • Automated installation and integrated mass deployment; straightforward and simple deployments
  • Unified interface enables your IT team with centralised administration
  • Intuitive bandwidth, resource usage and scheduling settings
  • Per user licence model enables unlimited data to be stored
  • Enterprise-class security, compliant with international standards (SOC-1, SOC-2, SOC-3)
  • Up to 99.99999% Customer Data durability and 3-way data redundancy

Pricing

£4 to £10 per user per month

  • Minimum contract period: Month
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

568342993012299

Fordway

Richard Blanford

08448 700100

sales@fordway.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 24/7/365
Standard support response times 1 hour for standard incident, 15 minutes for P1 incidents
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported Yes
Service provisioning time 1 to 2 hours for clients with current agreement in place
Service deprovisioning time Client dependent, minimum 1 day

Open source

Open source
Open-source software used and supported No

API access

API access
API access available and supported Yes
API type All Windows APIs, REST, S3,

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to
  • Internet
  • Other

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Microsoft Gold Partner - 5 comptencies, 3 cloud specialisms
  • VMware Enterprise Partner
  • Dell Premier Partner
  • Cisco Premier Partner
  • HP Partner
  • Commvault Platinum Partner
  • Tegile Partner
  • NetApp Silver Partner

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service
Data protection within service
Data protection between services

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Independent validation of assertion
Datacentre protection Yes, assured by Contractual commitment
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Independent validation of assertion
Storage media disposal CESG or CPNI-approved erasure process, assured by Contractual commitment
Secure equipment disposal Yes, assured by Independent validation of assertion
Redundant equipment accounts revoked Yes, assured by Independent validation of assertion
Service availability 99.999%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Independent validation of assertion
Type of consumer Anyone - public, assured by Contractual commitment
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Configuration and change management tracking Yes, assured by Service provider assertion
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Independent validation of assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Independent validation of assertion
Security incident definition published Yes, assured by Independent validation of assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion
Hardware and software verification Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent validation of assertion
User access control through support channels Yes, assured by Independent validation of assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent validation of assertion
Administrator permissions Yes, assured by Independent validation of assertion
Management interface protection Yes, assured by Independent validation of assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

External interface protection

External interface protection
Onboarding guidance provided Yes, assured by Service provider assertion
Interconnection method provided

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Service configuration guidance Yes, assured by Independent validation of assertion
Training Yes, assured by Independent validation of assertion
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