Application Support and Maintenance
Cloud Application Sypport and Maintenance through an ITILv3 based model. Application Support is provided up to 24x7x365 and includes a transition model that ensures no degradation of service. Application Support is to exacting SLAs for Public Sector organisations. We support a wide range of industry recognised applications alongside bespoke applications.
- Proven low risk transition process for applications
- Dedicated ITILv3 24x7x365 Service Desk for application support
- Industry standard tools for monitoring and management
- Continuous Service Improvement for all application management
- Public Sector aligned Service Level Agreements for application support
- Service Asset and Configuration Management for applications
- Cloud or on premise application support and maintenance available
- Team of UK based developers providing application support
- Consistent service approach reduces cost and increase application availability
- Rapid response to incidents leading to greater application availability
- Proactive management reduces the number of incidents, increasing application availability
- Delivers optimal levels of service throughout the application lifecycle
- Targeted SLAs provide greater efficiency, reducing application costs.