Socrates 360 Prisoner Rehabilitation

Break the cycle...
Experts in reducing re offending through communication, information, and education in secure settings and beyond.


  • Reduce prisoner re-offending
  • Socrates 360 software
  • Access to wealth of education and health information
  • Interact with external teachers and support staff
  • Book meetings with support works
  • Track progress


  • Gives prisoners access to learning content to get qualifications
  • 360 support application specifically for offenders
  • Significant improvements in the life, focus and aspirations of offenders
  • Significant reduction on re-offending rates
  • Significant cost saving on prison system
  • Significant savings on social wealth-fare system


£1500 per unit per month

Service documents

G-Cloud 10



Michael Owen

020 3418 0412

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Designed to work online or off-line with downloadable content
System requirements
  • Smart devices for interacting with content
  • Optional Video - camera & audio to support video learning

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels “Level 1 Support Staff” – technicians act as liaisons to resolve Errors. Upon receiving a Support Request, Level 1 Support Staff will classify and log the support request. Thereafter, Level 1 Support Staff will work toward resolving issues Level 1 Support Staff provide technical support and assistance by email. If an Error will be solved through a future software upgrade, dynamic update package, or documentation change, the Level 1 Support Staff will use commercially reasonable efforts to advise Authorised Customer Contact on how to bypass the Error. “Level 2 Support Staff” – senior technical specialists, technical product management, and Research and Development personnel . “Level 3 Support Staff” – Chief Technology Officer and his/her direct reports. We offer a full account management service to our customers covering future service developments, risk management and performance against the agreed standards.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Deliver of service may require a site survey .

A network with access pints for prisoners to be able to access and sync services is required however the application is designed to work offline once the content has been downloaded
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Once a prisoner leaves prison, they can continue to use the service to support them reintegrate into the community.

There is limited data held of the system, this covers the user and what content they have downloaded and any tests they have completed and the results
End-of-contract process An exit management plan will be invoked to work out the best way to exit with the minimum disruption and impact

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Socrates 360 is designed specifically for mobile and tablet devices
Accessibility standards None or don’t know
Description of accessibility Service is accessed via a mobile app
Accessibility testing Limited testing
Customisation available No


Independence of resources Compete segregation of resource on the platform ensure the environment is clearly defined with performance assurance


Service usage metrics Yes
Metrics types User can see progress through the App
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Cloud9, Socrates

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can share information such as test results
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service credits are calculated from the time and date they are escalated to the hosting provider. Availability 99.99% or Higher - None, 99.5% - 99.89% = 5% Availability 99.49% - 99.00% = 10% Services Availability 98.99% - 97.00% = 15% Services Availability 96.90% - 96.00% = 20% Services of less than 96.00% = 25%. allow customers to go through User Acceptance Testing & Sign-off pre-billing to reduce risk of performance related issues and minimising commercial risk or exposure; this also ensure customer know how the platform performs. A significant amount of focus is around performance of the environment, including platform latency and capacity to ensure user-experience.
Approach to resilience High availability fault tolerant database with federated servers distributed across multiple datacentres. Resilience has been built at every level of the infrastructure environment and is tailored to fulfill customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience. Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balances.
Outage reporting Each server has a status page that can be monitored with network monitoring software and email alerts can be generated. The Email alerts are sent to named customer support contacts or generic email address. Phone call to customer support contact or helpdesk. Our Support desk pro-actively contact customers to highlight any high priority. We discuss impact and resolution or any preventative action already taken by our Infrastructure team.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Managed access is completely locked down to specif IP address on specific ports with specific protocols. The Username and Password. 2 Factor can be added this can be via a jump box such as a VDI service.

Dedicated instances can also be provisioned
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications All providers for Platforms and Data centers have ISO 27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow ISO 27001 processes
Information security policies and processes SO27001, Cyber Security Essentials Plus

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Typically large organisations, have their own change management boards and processes. Any users request for a change is submitted via a change request form that is sent to the board for approval. This includes type of change, purpose of change, impact on business and timeframe. The board will approve the change request and allocate time for the change to us.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Penetration Testing Tools, internal testing, general security audits, OS security patches are automatically applied nightly and vulnerability reporting databases like cert.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Each Server has a status page that monitors its health and can be monitored with network monitoring software to generate alerts.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have predefined processes. Support and software problems can be reported via telephone and via the ticketing system. Incident reports are provided by email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • New NHS Network (N3)
  • Joint Academic Network (JANET)


Price £1500 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A tailored trial can be arranged
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑