Digirati

Liferay Digital Experience Platform

Liferay, a Leader in the Gartner Magic Quadrant for Digital Experience Platforms, and with superior integration capabilities, gives the ability to build modern portals, intranets, websites and connected experiences. As the UK's only Platinum Liferay Partner we can offer integrated services required to ensure your Liferay project is a success.

Features

  • Modular architecture empowers businesses to build adaptable and innovative systems
  • Audience targeting for marketing campaigns, content authoring and geolocation
  • Fully featured CMS abilities such as content authoring and publishing
  • Mobile-enabling software: Mobile SDK, Liferay Screens and Liferay Push.
  • Collaboration and document management including blogs, wikis and forums
  • Document Library such as file versioning, workflow and permissions
  • Standards Based Customization: Less reliance on underlying app server technology
  • Multi-Tenant: the ability to organize users by business-defined categories
  • Omnichannel Experiences to create websites, apps and digital touchpoints
  • Extensible forms for enterprise integrations

Benefits

  • Connect your existing apps, services and systems
  • Build custom solutions quickly with reusable serivces and integrations
  • Quickly deploy sites with reusable services on a single instance
  • Content tailored to the individual in context
  • Connected experiences across web, mobile, desktop and other channels
  • Create communication between employees, partners and more
  • Streamline operations with tools for defining workflows
  • Supports customers at every phase from first touch to onboarding
  • Open source ensures freedom from vendor lock-in
  • Leader in 2018 Gartner Magic Quadrant for Digital Experience Platforms

Pricing

£20000 per licence

  • Free trial available

Service documents

G-Cloud 10

567135442293834

Digirati

Johnny Basra

0845 643 4370

johnny.basra@digirati.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Liferay DXP flexible design allows customers to align technology solutions to their changing business needs over the long term. This is because Liferay is essentially an integration platform that will create unified user experiences across multiple back-end system and data silos.
Cloud deployment model Public cloud
Service constraints NA
System requirements Liferay DXP Enterprise Edition Subscription

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Responses times can be customised based clients requirement and environment.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We utilise multiple web chat technologies that support assistive technology users such as Slack, Atlassian, Skype and WebEx.
Onsite support Yes, at extra cost
Support levels Digirati can offer three levels of support for applications and the supporting infrastructure. The details can be tailored as appropriate for individual clients.

The three levels are:
Bronze - This is basic reactive support for customers who have sites which are not business critical and who have limited budgets.
Silver – Proactive fully managed service for customers who require support services within standard business hours with options for customisation and reporting.
Gold – Proactive fully managed 24 x 7 service for business critical systems.

Option for Digirati to manage all other suppliers within the overall solution for Silver or Gold.
More details available on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer end user and technical training for solutions delivered including both generic product training and tailored programs for bespoke implementations. Where required our staff are trained to coach the customer team through their interactions with them during the project so that transfer of knowledge and skills can be facilitated as a core objective of a project.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We can provide a consultancy service at additional cost for our customers to facilitate their transition from our SaaS offering. We work with our customers to establish what their data migration needs are and then assist them in validating and planning the appropriate extraction strategy for their specific implementation. Depending on the customer's underlying data model and the Liferay functionality in use, different extraction processes may be necessary. Consideration is also required for the new system or alternative provider that the customer is migrating to. Some Liferay portlets provide capabilities that enable users to extract their data through UI options within the portlets without the need for assistance from our technical support team. For other aspects of the solution, it may be necessary for our technical support team to provide customers with database extracts and file storage copies that can then be used in their data migration approach. If the customer is moving their implementation to a different Liferay provider then it may be possible to facilitate an approach that reduces complexity and enables replication of the current setup within the new provider’s environment(s).
End-of-contract process We will provide technical consultancy support to our customers to enable them to determine and plan for the transition from our service. The consultancy time required can be used from the existing support contract or additional consultancy can be requested for an additional cost. Standard support terms, including SLAs, will remain in place until the end of the contract. At the end of the contract, a copy of Liferay implementation specific to that customer together with relevant database extracts from the Liferay database and any file storage will be passed to the customer. We will follow our standard processes and procedures to move the customer’s implementation out of our technical support and monitoring processes. The service will be decommissioned after the subscription contract term ends with customer access disabled. We will remove and or delete the data within a reasonable period of time after the subscription ends.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Liferay will support access to information (e.g. reading content and navigation through pages), navigation menus, and basic responsiveness of modules for the latest versions of mobile browsers only.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing --
API Yes
What users can and can't do using the API Liferay DXP APIs are referenced here: https://dev.liferay.com/develop/reference/-/knowledge_base/7-0/development-reference
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We deliver open and flexible Liferay DXP platform features that can continue to remain closely aligned to evolving customer requirements and business users needs.

Scaling

Scaling
Independence of resources Our service offering is underpinned by best of breed cloud hosting services. We leverage these services to utilize effective resource usage plans to ensure we can provide a scalable solution that delivers on the agreed Service Level Agreements (SLAs) for individual clients. We ensure that the SLAs and associated performance is delivered or exceeded, with performance monitoring tools in place to identify any degradation to individual services. Our teams work with a range of tools to address and rectify any issues within the agreed response times defined in the SLA.

Analytics

Analytics
Service usage metrics Yes
Metrics types Liferay provides integration with Google Analytics to review usage and offers a number of portlets to create customised reports and different metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Liferay Inc.

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Customers will be provided with guidance as to what approaches are appropriate to export their data. Our technical support team will provide a database extract, a file store copy together with the appropriate source code. Some Liferay portlets including for example many of the Liferay collaboration applications provide the ability to extract their application data individually via UI tools.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Guaranteed Uptime and service credits will be provided if not maintained.
Approach to resilience Available on request
Outage reporting Public dashboard by logging in to the platform.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Limited access over dedicated link, enterprise or community network and its assured by independent testing of implementation,
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 1/02/2017
What the ISO/IEC 27001 doesn’t cover --
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 01/12/2017
CSA STAR certification level Level 4: CSA C-STAR Assessment
What the CSA STAR doesn’t cover --
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes As an ISO27001 and ISO9001 certified company, all company documentation, including hosting services, follow these standards:
• Document versioning
• Document Change control (with authorisation process)
• Periodic review
• Document secure storage
• Restricted documentation distribution.
Digirati follow the ISO27001 risk assessment process. This allows us to assess any current and future cyber threats to company assets. Additionally Digirati are a Cyber Essentials (Certificate no: 1220847114597853) certified company which mitigates the impact of cyber-attacks against company systems. We have measures in place to protect against various types of attacks:
• Social Engineering
• Denial of service
• Brute Force
• Physical attack
• Exploiting Vulnerabilities
Our teams carry out regular audit checks and provide summary reports to their appropriate technical leads. Escalation processes exist to fast track any risks or issues that need immediate attention. Our technical leads provide monthly reports to the management team and any recommendations or remedial actions are addressed. Our Support Helpdesk is underpinned by ITIL standards. Our SaaS service is deployed on a hosted cloud that is built according to security best practices and standards. The cloud service uses redundant and layered controls, continuous validation and testing, and is monitored and protected 24x7.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach User-defined and access through a dashboard.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All inclusive support with security updates and follow ISO code of practice.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents can be reported and showing through a dashboard.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial There is community supported Liferay Portal CE which is designed for smaller, non-critical deployments.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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