Program Framework

Demand Center for Project Online

Demand Center for Project Online uses Microsoft cloud services to capture project requests consistently. It supports collaboration and management of approval tasks to accelerate their review. The process can be measured and governed using attractive and informative dashboards.


  • Consistent capture of project requests
  • Collaboration and online chat with Microsoft Teams to process requests
  • Monitoring of Admin and Approval tasks
  • Tracking of review process duration
  • Automatic alerts for stakeholders required to take action
  • Effective status control of requests
  • Automatic project initiation in Project Online once request is approved
  • Comprehensive dashboards to monitor all aspects and performance


  • Delivers Consistent Demand Capture and Control
  • Efficient Task Management
  • Inspires Collaborative working
  • Improves visibility for all with comprehensive reporting
  • Allows the accurate measurement of performance
  • Accelerates the request review process
  • Accelerates the pace of transformation for the organisation


£10,000 to £27,500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

5 6 6 1 6 1 9 7 3 9 6 7 1 9 6


Program Framework Lawrie Siteman
Telephone: +44 20 8942 9708

Service scope

Software add-on or extension
What software services is the service an extension to
Using Microsoft cloud services such as SharePoint Online, Teams, Planner, Flow and Project Online. Demand Center binds them together and presents the data using PowerBi to make a fully featured management tool.
Cloud deployment model
Public cloud
Service constraints
Will require access to Office 365 services.
System requirements
  • SharePoint Online
  • Teams
  • Flow
  • Project Online
  • PowerBI

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number.
During deployment the Silver support level applies, with these response times:
Severity 1 - Major functionality loss impacting many or all users - 4 business hours
Severity 2 - Minor functionality loss impacting few or no users - 16 business hours
Severity 3 - - No functionality loss impacting any users - 4 business days
If faster response times are required, the Gold support level is available under the Customer Support Service Offering at additional cost.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Support available to third parties

Onboarding and offboarding

Getting started
Using our QuickStart process, we run a workshop to determine their portfolio business processes and issues, and configure the solution to match their organisation's needs, and provide online support and guidance.
Service documentation
Documentation formats
End-of-contract data extraction
The data will be stored in the user's own Office 365 tenant.
End-of-contract process
Included in the contract is the licence to use the dashboards and workflow configured. At the end of the contract term, under an honour system the organisation would be required to stop using the dashboards and workflow.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Using standard Microsoft mobile apps, e.g. for Teams, Planner, Power BI
Service interface
Customisation available
Description of customisation
Will be personalised upon implementation. Further customisation is possible as Demand Center is build using standard services.


Independence of resources
Operates in user's own Microsoft Office 365 tenant. Scalability is built in.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Office 365

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Exporting the data would not be required as the system relies on the organisation's own data held in SharePoint Online and Project Online.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% availability, assured by contractual commitment.
Approach to resilience
Available on request from Microsoft
Outage reporting
Standard Office 365

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Internal controls for designated managers
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials Plus
  • Microsoft has CSA Star Certification

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Microsoft - CCA CCM - Internally - Cyber Essentials Plus
Information security policies and processes
Internally documented to board level; at Microsoft - refer to Microsoft.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management documentation and processes optional and differ by customer; we adapt to the customer's requirement
Vulnerability management type
Vulnerability management approach
Refer to Microsoft
Protective monitoring type
Protective monitoring approach
Refer to Microsoft
Incident management type
Incident management approach
Refer to Microsoft

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£10,000 to £27,500 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.