dsp managed services

Managed Services (database, OS, application, IaaS)

DSP is primarily a managed services provider covering databases (including Oracle, Microsoft sql/server, MYSQL, Mongodb).
Also covering operating systems (Linux, Windows, UNIX).
Also cloud IaaS and VM support in Azure, AWS and Oracle.
Lastly application support including Sharepoint.

Features

• ITIL, responsive service desk
• enterprise level monitoring and alerting solution
• Highly proactive stance 72% of incidents picked up via monitoring
• 24*7 support or business hours
• flexible/elastic approach to support to handle flucuations in support
• highly skilled resolver groups
• regular reporting both service desk and metric based
• access to portals including monitor and alerts
• A rolling year of QoS data kept enabling trend analysis

Benefits

• cost effective support
• compatible with existing teams or as sole support provider
• increased stability of mission critical databases and servers
• reduced downtime
• easy and priority access to dsp's consultancy arm
• increase your return on investment

£5,000 to £25,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

566123524102867

Contact

Jonathan Cowling
07740348779
jonathan.cowling@dsp.co.uk

Planning

• Planning service: Yes
• How the planning service works: Via a workshop approach (if required) assistance with analysis of existing estate, mission criticallity of applications, RPO/RTO requirements which drive appropriate DR/HA best fit against budget.; ; Additionally planning around design and build specifications for correct compute and build to industry standards.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • DbaaS (database as service)
  • Migration of Oracle into the cloud
  • Migration of sqlsvr into the cloud
  • Migration of MYSQL into the cloud
  • Migration of Mongdb into the cloud

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Via a workshop approach (if required) assistance with analysis of existing estate, mission criticallity of applications, RPO/RTO requirements which drive appropriate DR/HA best fit against budget.; ; Additionally planning around design and build specifications for correct compute and build to industry standards.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Amazon AWS
  • Oracle
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance testing are built into our managed services. Partly achieved by monitoring leading to corrective and preventative activity for example by DBA's.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Cloud infrastructure including VM; databases in the cloud; operating system support in the cloud; migration services into and out of cloud

Service scope

• Service constraints: Support is remote but onsite available upon advance request (unless a P1 that requires it).; Limited network support outside of VPN tunnel set up and and firewall changes.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 response team. Tickets are prioritised according to severity, with response and fix times set accordingly. Issues in the most urgent category are responded to within 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via our website (www.dsp.co.uk). The chat will automatically appear at the bottom right of the page, via which users can contact our Sales team.
• Web chat accessibility testing: N/a
• Support levels: P1 - priority 1 - urgent response SLA 30 minutes; Application Database or associated Service not available for more than 25% of customers in any one business unit or location (e.g. 25% of business users). A major application function is not available for multiple users.; ; P2 - priority 2 - High response SLA 1 hr; Application database or associated service not available for less than 25% of customers in any one business unit or location. A major application function is not available for less than 25% of users. A user needs access to a locked record or database or a; user is locked out; ; P3 - medium 8hours; A minor Application Database function or associated Service function is not available for one or more users. However, these users can continue to use other applications or system functions.; ; P4 and P5 refer to change requests.; ; The cost for the above SLA is part of the service price.; ; dsp does provide a technical account manager and access to a team of cloud/DBA support engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £5,000 to £25,000 an instance a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.