dsp managed services

Managed Services (database, OS, application, IaaS)

DSP is primarily a managed services provider covering databases (including Oracle, Microsoft sql/server, MYSQL, Mongodb).
Also covering operating systems (Linux, Windows, UNIX).
Also cloud IaaS and VM support in Azure, AWS and Oracle.
Lastly application support including Sharepoint.

Features

  • ITIL, responsive service desk
  • enterprise level monitoring and alerting solution
  • Highly proactive stance 72% of incidents picked up via monitoring
  • 24*7 support or business hours
  • flexible/elastic approach to support to handle flucuations in support
  • highly skilled resolver groups
  • regular reporting both service desk and metric based
  • access to portals including monitor and alerts
  • A rolling year of QoS data kept enabling trend analysis

Benefits

  • cost effective support
  • compatible with existing teams or as sole support provider
  • increased stability of mission critical databases and servers
  • reduced downtime
  • easy and priority access to dsp's consultancy arm
  • increase your return on investment

Pricing

£5,000 to £25,000 an instance a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 6 6 1 2 3 5 2 4 1 0 2 8 6 7

Contact

dsp managed services Jonathan Cowling
Telephone: 07740348779
Email: jonathan.cowling@dsp.co.uk

Planning

Planning service
Yes
How the planning service works
Via a workshop approach (if required) assistance with analysis of existing estate, mission criticallity of applications, RPO/RTO requirements which drive appropriate DR/HA best fit against budget.

Additionally planning around design and build specifications for correct compute and build to industry standards.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • DbaaS (database as service)
  • Migration of Oracle into the cloud
  • Migration of sqlsvr into the cloud
  • Migration of MYSQL into the cloud
  • Migration of Mongdb into the cloud

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Via a workshop approach (if required) assistance with analysis of existing estate, mission criticallity of applications, RPO/RTO requirements which drive appropriate DR/HA best fit against budget.

Additionally planning around design and build specifications for correct compute and build to industry standards.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Azure
  • Amazon AWS
  • Oracle
  • Google

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance and performance testing are built into our managed services. Partly achieved by monitoring leading to corrective and preventative activity for example by DBA's.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Cloud infrastructure including VM
databases in the cloud
operating system support in the cloud
migration services into and out of cloud

Service scope

Service constraints
Support is remote but onsite available upon advance request (unless a P1 that requires it).
Limited network support outside of VPN tunnel set up and and firewall changes.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 response team. Tickets are prioritised according to severity, with response and fix times set accordingly. Issues in the most urgent category are responded to within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible via our website (www.dsp.co.uk). The chat will automatically appear at the bottom right of the page, via which users can contact our Sales team.
Web chat accessibility testing
N/a
Support levels
P1 - priority 1 - urgent response SLA 30 minutes
Application Database or associated Service not available for more than 25% of customers in any one business unit or location (e.g. 25% of business users). A major application function is not available for multiple users.

P2 - priority 2 - High response SLA 1 hr
Application database or associated service not available for less than 25% of customers in any one business unit or location. A major application function is not available for less than 25% of users. A user needs access to a locked record or database or a
user is locked out

P3 - medium 8hours
A minor Application Database function or associated Service function is not available for one or more users. However, these users can continue to use other applications or system functions.

P4 and P5 refer to change requests.

The cost for the above SLA is part of the service price.

dsp does provide a technical account manager and access to a team of cloud/DBA support engineers.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£5,000 to £25,000 an instance a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.