Gurn enables staff to navigate between their web-based resources, retrieve information and search across their tools instantly. With Gurn, users can open documents, tools and resources with just a single command from their browser's address bar. It's easy to use, requires minimal training and comes with no technical integration headaches.
- Single point of entry for all web-based resources
- Retrieve what you need using a single keyphrase
- Open multiple resources at the same time
- Save your open tabs for when you need them next
- Machine Learning powered recommendation engine
- Real-time analytics and dashboards
- In-app notifications and alerts
- Fast and easy access to web-based resources
- Improves productivity by helping users find relevant information easily
- Improves users workflow enabling seamless transition between tools and workspaces
- Gurn remembers, so you don't have to
- Improves collaboration amongst teams
- Reduces the risk of using out of date resources
- Understand what your organisation is using and when
- No more bookmarks
£2 to £7 per user per month
- Education pricing available
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Our software acts as an extension to the web browser. It can be deployed as a stand-alone service without requiring a browser extension. However, in this configuration some functionality may not be available.|
|Cloud deployment model||Hybrid cloud|
|System requirements||Modern web browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||During the working week (exc. UK Bank Holidays) we endeavour to respond within 2 hours.|
|User can manage status and priority of support tickets||No|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Real-time chat through browser pop-up.|
|Web chat accessibility testing||We haven't completed in-house testing but we have worked with clients to test their requirements.|
|Onsite support||Yes, at extra cost|
Monday-Friday (exc. UK Bank holidays) 09.00-17.00 online support is included in the licence fee. A Technical Acccount Manager will be made available to liaise with the client on high priority support issues.
We can provide further support to meet with the client's requirements e.g. phone support, or extended hours support, but these support options would be subject to an extra cost.
|Support available to third parties||Yes|
Onboarding and offboarding
There is an easy-to-follow onboarding process that is triggered once users have installed the software and created an account.
We also provide training materials, FAQs and support guides - these are included in the price.
We also offer support through web chat where users can receive assistance during the onboarding process and beyond.
We can provide onsite training, though this would be at an extra cost.
|End-of-contract data extraction||The buyer should contact the supplier and request for the data to be extracted. This request is subject to a charge.|
|End-of-contract process||The service will be terminated and the supplier can purge all the client's data, there is no extra charge for this service.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||No|
|What users can and can't do using the API||
Through our API it is possible to set up nearly all aspects of the service, although initial application deployment is configured through environment variables that are not controlled by the API.
Things that can be set up include:
- Create keyphrases
- Edit profile
- Create contexts
- Create lists
- Create teams
- Invite users
- Create Tabs collections
- Set permissions on resources
- Receive notifications
- Send notifications
It is possible to perform update and delete operations on nearly all aspects of information within the system.
- Update / delete keyphrases
- Update profile
- Update / delete contexts
- Update / delete lists
- Update / delete teams
- Update users
- Update / delete tab collections
- Update / delete permissions
- Delete notifications
|API sandbox or test environment||No|
|Independence of resources||We use autoscaling technology. Our system is built in a way that supports horizontal scaling. If demands exceed the appropriate tolerances of our system it will automatically provision more instances of the services under load to prevent negative impact on the wider user base.|
|Service usage metrics||Yes|
We provide real-time metrics:
- Recently accessed resources
- Most active users
- Recently updated resources
- Trending resources
We provide regular reports:
- New resources added in the last week
- Updated resources in the last week
- Trending up in the last week
- Trending down in the last week
We provide on request reports covering a range of user and resource-based metrics.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||
Google hard drives leverage technologies like FDE (full disk encryption) and drive locking.
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||On request users can export their data in CSV format from the system.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We provide a service level of 99% availability. Gradient provides a mechanism for refund up to 100% of the monthly subscription for sustained outages that are greater than 7 consecutive days.|
|Approach to resilience||Our software is deployed in a high availability configuration across multiple data centres.|
|Outage reporting||Email alerts to system administrators.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
We deploy role-based access through our management interface to restrict access to information and the ability to perform actions within our software.
Our support channels use user authentication to restrict access to tickets and escalation.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||The underlying infrastructure is accredited to ISO 27001.|
|Information security policies and processes||All employees sign up to Gradient's Information Security Policy that follows the principles of ISO 27001. Our CEO is responsible for ensuring adherence to the security policy and conducts an annual review of the policy in addition to reviews following any significant incidents or changes in UK or EU legislation.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All components are tracked in our change management systems.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We maintain all production systems at the most recent level of patches/fixes recommended. Detection and alerting mechanisms record all external attempts to access our network, or to interrupt/degrade service. Internal File-store and SQL servers don't initiate outbound traffic. Web servers respond to encrypted HTTPS connections and send computer-generated SMTP email notifications.
We subscribe to security alerts and CVE notices for 3rd party software our product is built upon.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||Available on request|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Gradient’s incident management process has been developed to provide a consistent approach to incident response and to ensure normal service is restored to our customers promptly.
During high impact incidents we engage with our customers to keep them informed of the situation, and provide actionable information where necessary.
After every incident we conduct a root-cause analysis and review our response.
Users are able to report incidents via our online support portal or web chat.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£2 to £7 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
A fully functional trial is available for Gurn.
Onboarding process, training materials, FAQs and support are included in this trial.
The length of the trial, and the number of trial users, can be discussed with our account team.