Specialist Computer Centres plc

SCC AVS AMC - Enterprise. Advanced Managed Collaboration

Allows people to use industry-leading collaboration tools with one simple subscription-based offer. Helps with transitions to the cloud, and investment protection, by including cloud, premises, hosted and hybrid deployments. Leverages, Polycom, Cisco, Starleaf or BlueJeans collaboration platforms dependant on requirments.

Features

  • Full Managed Service
  • Fully implemented solution. Project Managed and adoption Planning
  • Choice of collaboration platforms from Polycom, Cisco, BlueJeans and Starleaf
  • Support for Microsoft Teams
  • 24x7 Full service desk.
  • Endpoint and core service pro-active monitoring
  • Usage Analytics
  • Choise of on-site support levels
  • Service Delivery Manager included with usage and adoption
  • Meeting room endpoints and AV optional included within service fee

Benefits

  • Flexibility: Mix &match between cloud, premises, hosted, and hybrid deployment
  • Agility: The user-based OpEx model makes budgeting predictable

Pricing

£28.00 per user per month

Service documents

Framework

G-Cloud 11

Service ID

5 6 5 5 8 8 1 8 4 2 3 6 0 9 4

Contact

Specialist Computer Centres plc

Mike Nelson

07976-014269

gcloud@scc.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Choice of collaboration platforms from Polycom, Cisco, BlueJeans and StarLeaf
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No. Service options provide a comprehensive solution to meet most needs.
System requirements Virtual Machine environment for Private Cloud Deployment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on prioritisation, questions typically are P4, SLA 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels The SCC AVS Service portfolio ranges from a standard spares’ replacement process, 24x7x365 comprehensive on-site cover through to full managed services for audio-visual, videoconferencing, Unified Communications and networks. A choice of support packages are available to meet an individual organisations needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Full implementation, project management and usage and adoption training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction N/A
End-of-contract process End of service transition plan where necessary put in place, planned, and actioned. Services cease to be provided, any equipment provided as part of the service is returned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Depends upon core service selection; all options include an app which allows calls to be made utilising the selected vendor service.
Service interface No
API Yes
What users can and can't do using the API Varies dependant on vendor solution incorporated into service. Information on specific API's available on request
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available Yes
Description of customisation AMC Enterprise is a fully managed video service, customisation of the scope of the service, size, implementation model, support model, and cloud vendor are all customisable.

Scaling

Scaling
Independence of resources Solution is sized to meet the clients needs at outset, and leverages cloud providers scale where necessary to meet requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service availability, utilisation, key users, success metrics. In some cases customised metrics can be provided.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Polycom, Starleaf, Cisco, BlueJeans

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks Dependant upon the core platform selection data protection between networks will vary, however all options include the ability to encrypt calls to AES level.
Data protection within supplier network Other
Other protection within supplier network Dependant upon the core platform selection data protection within networks will vary, however all options include the ability to encrypt calls to AES level.

Availability and resilience

Availability and resilience
Guaranteed availability Service continuity and disaster recovery are critical
components of security planning. The Cisco data
centers’ global site backups and high-availability design
help enables the geographic failover of Cisco Webex
services. There is no single point of failure.
Approach to resilience Service continuity and disaster recovery are critical components of the service design, such factors will be incorporated in the solution design to ensure that risks are managed to an appropriate commercial level.
Outage reporting Via email to customers nominated contacts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authenticated via user name and password, in some cases SSO can be implemented dependant upon client requirements.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 01/07/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change request logged with service desk. Checked to confirm that client change control process has been completed. Where user based change request processed for action, otherwise passed to change board for approval.
See change management process documentation for full details.
Vulnerability management type Undisclosed
Vulnerability management approach Our ISO27001 accreditation has established a set of policies and procedures, and the roles and responsibilities commensurate with both internal and external review of those policies and procedures and audit of practices.
Protective monitoring type Undisclosed
Protective monitoring approach There is a security lead with responsibility for identifying and prioritising new threats and responding to incidents, as well as a technical team responsible for implementing fixes and improvements.
Incident management type Undisclosed
Incident management approach All incidents are resolved in a timely manner.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £28.00 per user per month
Discount for educational organisations No
Free trial available No

Service documents

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