LiveWyer

Infrastructure Performance Testing and Health Check

Building on our experience working with a wide range of client infrastructures, we will assess your platform and enable you to get the best performance out of your current hardware investment. We identify key issues, propose solutions and work with your Operations team to implement a remedial plan of action.

Features

  • Extensive review of your infrastructure stack.
  • Identifying key infrastructure metrics.
  • Customised test-suites aimed at testing all areas of your platform.
  • Detailed action document highlighting review findings.
  • Deployment of document findings based on client feedback.

Benefits

  • Maximise the perfomance from your hardware investment.
  • Minimise business disruption due to poor infrastructure and site performance.
  • Detailed and concise report issued upon completion.

Pricing

£650 to £1250 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 6 4 7 1 3 5 6 2 6 1 5 3 9 4

Contact

LiveWyer

Antony Bursey

020 3608 0110

hello@livewyer.com

Planning

Planning service
Yes
How the planning service works
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
This is an intrinsic part of our service. We work with our clients create a plan of action based on their needs.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.

Service scope

Service constraints
In most cases and due to the nature of cloud technology support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
Standard SLA coverage is 09:00 - 18:00 normal working days.

24/7 and custom SLA terms available on request.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£650 to £1250 per person per day
Discount for educational organisations
No

Service documents

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