Building on our experience working with a wide range of client infrastructures, we will assess your platform and enable you to get the best performance out of your current hardware investment. We identify key issues, propose solutions and work with your Operations team to implement a remedial plan of action.
- Extensive review of your infrastructure stack.
- Identifying key infrastructure metrics.
- Customised test-suites aimed at testing all areas of your platform.
- Detailed action document highlighting review findings.
- Deployment of document findings based on client feedback.
- Maximise the perfomance from your hardware investment.
- Minimise business disruption due to poor infrastructure and site performance.
- Detailed and concise report issued upon completion.
£650 to £1250 per person per day
020 3608 0110
|How the planning service works||
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||This is an intrinsic part of our service. We work with our clients create a plan of action based on their needs.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.
|Service constraints||In most cases and due to the nature of cloud technology support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Web chat support||No|
Standard SLA coverage is 09:00 - 18:00 normal working days.
24/7 and custom SLA terms available on request.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£650 to £1250 per person per day|
|Discount for educational organisations||No|