Stalis Ltd

Data Quality Service

Stalis’ NHS Data Quality Service reviews data held on an existing system and gives in-depth feedback on problem areas. Stalis’ specialist tools and extensive experience of NHS data provides a clearer understanding of the true state of data, whilst acting as a catalyst for a focused and effective improvement programme.

Features

  • Daily insight into the quality of data
  • Ability to adjust and add/remove KPI’s accordingly to actual needs
  • Tried and tested methodology and tools
  • Explicit areas for focus and improvement
  • Highly automated to minimise user intervention
  • Practical guidance provided on how to improve data
  • Delivered by experienced consultants with many years of experience
  • Vendor neutral tools and processes

Benefits

  • Maintaining the level of data quality
  • Increased confidence in your data
  • Clinical decisions based on accurate, good quality data
  • Improved patient safety and outcomes
  • Minimise adverse impact to revenues
  • Unlocks data for future migration and transformation
  • Improvement to methods of data input within your organisation
  • Minimise risks in EPR/PAS implementation
  • Maximise efficiency of new EPR/PAS functionality

Pricing

£7000 to £15000 per instance per month

  • Free trial available

Service documents

G-Cloud 10

564490951902388

Stalis Ltd

Andrew Meiner

01608 810015

andrew.m@stalis.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints This service is designed for NHS organisations only who have access to the HSCN/N3 (or equivalent) network.
System requirements
  • MS Windows
  • MS SQL Server

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 Issue — 1 elapsed hour; Priority 2 Issue — 2 elapsed hours; Priority 3 Issue — 8 elapsed hours. Outside Business hours: Priority 1 Issue — 2 elapsed hours; Priority 2 Issue — 4 elapsed hours; Priority 3 Issue — 12 elapsed hours;
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is client specific.

The Stalis products and tools will be supported under the Service Level Agreement, which provides the client with:
• Access to the Stalis help Desk to log, monitor and update incidents or change requests.
• The service will be available 09:00 to 17:00 Monday to Friday excluding English Bank and Public Holidays
• Bug fixing and issue management
• Upgrades to software products as required.
Full details provided in the Stalis Maintenance Agreement available on request.
Stalis provide a Technical Account Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Stalis provide onsite training and user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Should the customer not seek to renew Support then Stalis will uninstall its tools and the customer will lose access to CareXML software (including the Care Record Browser). No customer data will be deleted and Stalis will supply a copy of the original export tables for the customer to retain and use. If the customer wishes these to be exported to another file format (e.g. SQL), then Stalis can facilitate this for a fee.
End-of-contract process Use of software for duration of contract term

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Clients and Stalis are able to customise the service in the following ways:

1. Create new KPIs
2. Change dates
3. Configure to which systems the service takes feeds from (Stalis Required to do this)
4. Reporting options

Scaling

Scaling
Independence of resources The service relies on suitable available bandwidth and is not designed to be accessed by large volumes of users. This means that it will have very low risk of causing issues from multiple users using the service simultaneously

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported into excel supported file formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats XLSX
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability 99.96%
Approach to resilience Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability • Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware. • Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks. • We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers.
Outage reporting Twitter, Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS. Client management access is via 2FA client VPN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BUREAU VERITAS
ISO/IEC 27001 accreditation date 2016
What the ISO/IEC 27001 doesn’t cover AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus (Stalis)
  • NHS Toolkit Compliance
  • IG SoC Commercial N3 Aggregator
  • ISO 27001:2013 (Stalis)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes AIMES provides specialist ISO 27001 data centre services to a range of industries, including Pharmaceutical, Health, Automotive, Professional Services and the Digital and Creative sectors. Our Data Centre information security management system (ISMS) was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 and has passed further annual audits each year between 2008 & 2017. For us maintaining our ISO 27001 certification is just as much about running our data centre securely as it is about providing our clients with evidence of our compliance. The security regime and security standards that we adhere to can be summarised into four main headings: • Information Security • Data Centre Security • Rack Security • Staff Security ISO 27001 Information Security Management System (ISMS) We have implemented and had audited 135 individual security controls at Our data centres to ensure security and to protect our client’s information assets. These controls are grouped under the following categories: Security Policy: Organisation of Information Security Asset Management. Human Resources Security. Physical and environmental security. Communications and operations management. Access control. Information systems acquisition, development and maintenance. Information security incident management. Business Continuity Management. Compliance.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach AIMES configuration and change management processes is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. In brief, configuration and change management processes are assessed for potential security impact and tracked through their lifetime via our online business management solution.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach AIMES vulnerability management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of the vulnerability management process will be made available during the contract negotiation stage.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach AIMES protective monitoring process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of AIMES protective monitoring process will be made available during the contract negotiation stage.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach AIMES incident management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of AIMES incident management process will be made available during the contract negotiation stage.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £7000 to £15000 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial periods can be arranged as part of PoC analysis. These periods are usually incorporated into a longer contract.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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