Cloudreach Europe Limited

Deploy

Deploy allows organizations to instantly create modern infrastructure and applications via push-button deployment templates to their environments. Deploy users receive access to a library of blueprints, developed through years of building enterprise solutions. Users can further develop the content within the library to meet their needs, standards, and regulations.

Features

  • Solution & Knowledge Aggregation
  • Curated Solutions
  • Orchestration & Deployment
  • Community Support & Development

Benefits

  • Improve development efficiency & productivity
  • Increase ROI from adopting cloud
  • Instantly deploy applications & infrastructure
  • Reduce operational management

Pricing

£500 to £500000 per licence per year

  • Education pricing available

Service documents

G-Cloud 11

564284262302630

Cloudreach Europe Limited

Pritesh Patel

07473 991 134

public.sector@cloudreach.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cloudamize
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard: 9 am - 5 pm ET (M-F)
Premier 8 am - 6 pm GMT (M-F)
Premier Plus Sunday 5 pm - Friday 8 pm ET
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Technical Support is included with the license fee. Support response time: 4 hours within the business hours of 9am-5pm EST. Channels: Web Portal ticket submission and Email.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customer will be guided through the onboarding process via our Support desk team
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction A full raw data extraction in a postgres file can be provided on request
End-of-contract process Upon termination Cloudreach shall provide Customer with a 30 day period to access the Services to download and retrieve any Customer data. Upon the expiry of the 30 days, all Customer data will be deleted and removed from the Services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Conductor has a javascript-based UI to support visualization of assets within the Gallery.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing None
API Yes
What users can and can't do using the API Role based API access with full coverage of WebUI.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Customers can contribute solutions which can be utilised across their organisation using the SDK or RESTful API

Scaling

Scaling
Independence of resources Auto-scaling, self-healing

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export relevant data via API
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats Other
Other data import formats Deploy integrates with major repos (Github, Bitbutcket, GDrive)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Cloudreach shall use commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week, except for: (a) Any planned maintenance provided Cloudreach notifies Customer with at least one (1) week's notice; or (b) Any unscheduled or emergency maintenance for which Cloudreach shall use commercially reasonable efforts to provide Customer with at least 1 hour's notice.
Approach to resilience Service is based on public cloud scaling methodologies including auto-scaling, load-balancing and horizontal availability architectural design. The service has no single point of failure and uses data distribution methodologies to be resilient to both overloads and outages.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are given a specified role for management interface Users are given a system maintained username and password to interact with support channel.
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Isoqbar
ISO/IEC 27001 accreditation date April 2017
What the ISO/IEC 27001 doesn’t cover Cryptographic compliance - Secure area - Third party security
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Deploy complies with Cloudreach Information Security policies which are aligned with ISO-27001 standards. Policy compliance is ensured at all times by the project QA lead subject to periodic review and annual ISO-27001 audits.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are only ever made through the Automated Continuous Deployment pipeline
Vulnerability management type Supplier-defined controls
Vulnerability management approach We continually monitor the components that make up our system for CVE's. If we identify vulnerable components we will promptly test and release the patches as we verify the system vulnerability
Protective monitoring type Supplier-defined controls
Protective monitoring approach During the software development process released software is subject to periodic penetration testing. Host infrastructure is periodically scanned for compliance issues regarding items such as MFA and access key rotations. Findings from such investigations are immediately logged and resolved as a critical priority issues for development teams within business hours.
Incident management type Undisclosed
Incident management approach This is outlined by our ISO 27001 process for secure software development

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £500000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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