LiveWyer

Docker Support

Support and consulting for Docker containers and processes. With our fully-managed process we offer the resources to process your business requirements and create a tailored SLA to support your Operations team during and beyond our successful implementation of a project.

Features

  • Deploy microservices and traditional apps.
  • Pre-defined Service Level Agreements (SLAs).
  • Support packages that suit your requirements

Benefits

  • Docker is built for inherent scalability.
  • Streamline collaboration between developers.
  • Cloud Native Computing Foundation Member.

Pricing

£650 to £1,250 a person a day

Service documents

Framework

G-Cloud 12

Service ID

5 6 3 6 4 9 6 6 6 5 2 3 1 0 7

Contact

LiveWyer

Antony Bursey

020 3608 0110

hello@livewyer.com

Planning

Planning service
Yes
How the planning service works
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide various training courses related to Containers and Kubernetes. More information on these can be found here: http://k8s.training/
Training is tied to specific services
Yes
Services the training service works with
  • Kubernetes
  • Containers

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We work with our clients assess and identify key issues, propose solutions and implement these based on their requirements.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.

Service scope

Service constraints
In most cases and due to the nature of cloud technology, support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£650 to £1,250 a person a day
Discount for educational organisations
No

Service documents

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