Yesplan

Yesplan

Yesplan is a cloud based event planning and management system designed for entertainment and cultural venues. It encompasses staff schedules, resource management, budgetary and task information for individuals, teams and whole organisation.

Features

  • Full Event Calendar
  • Client Self-Customisation
  • User Access and Task Profiles
  • Full Budget Tracking
  • Complete Resource Management
  • Staff Contracts, Holidays and Hours worked
  • Full Published API

Benefits

  • Organisational Licence - no user limits
  • Easy to use - mimimal training for new staff
  • Intuitive - designed on social network principles
  • Collaboration possible across multiple teams
  • Full document management
  • Complete audit and security profiles

Pricing

£250 to £900 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

5 6 2 5 4 8 8 4 8 2 3 4 0 9 9

Contact

Yesplan

Patrick Morsman

07800854404

patrick@yesplan.be

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Internet Connectivity and browser.
  • Currently Mouse / Keyboard Driven

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 6 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
All clients are assigned an account manager that guides through the implementation and go-live process. The majority of implementation work is performed remotely to minimise project costs.

We operate the same uniform support structure for all clients. We have a full documented structure for our cloud support engineers, which rotate on a weekly basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is through a mixture of remote and on-site implementation planning and training sessions.

A dedicated account manager works with each venue throughout their whole project lifecycle.

Full user documentation is provided, externally and within the product itself.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
There are multiple methods of data extraction, commonly through excel or CSV downloads
End-of-contract process
There is no additional cost at the end of the contract.

On the last day of the contract all user accounts are suspended. Data is retained for 90 days, unless specifically requested to be deleted during that time by authorised client representatives.

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
All Yesplan data can be read through Restful API calls over https delivering the data in JSON format. Authentication is token-based, coupled to user access rights. At this time, write access in the API is available only for adding data to existing entities (events, contacts, resources,...).
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users can customise additional data fields, event statuses, colours within the calendar, profiles, booking types, resource organization, etc.. .

Users and Groups can be assigned profiles that allow them to see, view or edit data down to a per field level.

Customisation can be performed by users, with some basic training, allowing for a full customised solution to be delivered.

Scaling

Independence of resources
Each client runs on their own application layer, along with own database, resulting in service levels remaining independent of other clients.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics, typically each quarter on system usage per client, calls logged, resolved, with SLA performance, system uptime and other salient metrics for that period.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via PDF reports, CSV downloads or direct links to Excel
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Uptime guarantee of 99,9%
No refunding policy is specified.
Approach to resilience
The service is hosted on virtual servers running on a cloud platform with built-in redundancy and automated failover. This platform is hosted in a tier-3++ datacentre with physical access control security. Data storage uses RAID-10 configurations and the network has redundant tier-1 connections. We perform full data backups every 24h and incremental backups every 2h to off-site locations (other datacentres) to prevent data-loss in the case of calamities at the datacentre.
Outage reporting
In case of announced service outages, users are notified by messages in the application; generally one week before the service window.

Unintended outages are reported via email. A public dashboard is under construction.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only users with the administration role have access to the management interface
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
An internal security policy is outlined, based on standards but not conforming to one at this time.
Information security policies and processes
An internal security policy is outlined, based on standards but not conforming to one at this time.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components are tracked in a source-code management and configuration system. Updates to any of the components (internal or third-party) are subjects to automated and manual testing in development and staging environments before being put into production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
For each layer of our technology stack (OS, http server, application platform, libraries, etc), we observe the releases and patches that are published on a regular basis to assess needs for patches. Critical patches that compromise security of our services are deployed as soon as possible, typically within weeks after patches become available.
Protective monitoring type
Undisclosed
Protective monitoring approach
System-level logs are gathered and analysed on a by-need basis.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are handled in a standard workflow. Users can report incidents via the helpdesk (or by telephone for urgent matters outside office hours), but automated logging of incidents in the application is performed as well. Once the urgency of the incident is assessed, a stand-by engineer will examine and resolve the incident in a timely manner according to the importance of the incident. Incident reports are available on-request, or may be publicly posted if needed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£250 to £900 per licence per month
Discount for educational organisations
No
Free trial available
No

Service documents

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