3D Repo

3drepo.io

With 3drepo.io, users can manage 3D Building Information Modelling revisions directly in web browsers and highlight potential issues using live collaboration tools. This allows the whole project team to work from a single source of truth in the cloud on large construction and infrastructure projects from any connected device.

Features

  • Real-time virtual 3D BIM visualisation on web browsers
  • Data management of very large BIM assets with GIS integration
  • API connections to other online services with support for SnakeGrid
  • Markup, change/clash detection and redlining in 3D environment
  • Live issue tracking over the Internet with no installation required
  • Industry Foundation Classes and Building Collaboration Format support
  • Real-time online communication and data exchange
  • Workflow data management and 3D BIM federation online
  • 3D version control and revision history management
  • Encrypted data transmission/storage with role-based access control

Benefits

  • Manage very large 3D BIM and infrastructure projects online
  • Integrate with other systems and GIS datasets
  • Roll back to any revision and find instant changes
  • Instantly detect visual clashes in very large datasets
  • Track issues on projects, assign tasks to consultants/contractors
  • Monitor progress and report performance per stakeholder
  • Store 3D assets in open standards for longevity/accessibility
  • Easily define new data processing workflows
  • Conveniently link with third-party applications via open APIs
  • Give data access to stakeholders over the Internet

Pricing

£950 to £7500 per licence per month

Service documents

G-Cloud 10

561651171096417

3D Repo

Jozef Dobos

07989132804

sales@3drepo.org

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to 3drepo.io is a standalone 3D BIM visualisation solution that can be used also in conjunction with existing Common Data Environment (CDE) solutions such as ProjectWise, AssetWide, Asset Information Management (AIMs) systems, Business Collaborator, Asite, For Projects, etc.
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • Any standard operating system with a modern web browser
  • Advanced GPU is recommend but not necessary

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We endeavour to meet the following response targets in respect of any defect:

Customer Priority Impact* Response Time**
0 Critical four Business Hours
1 High one Business Day
2 Medium one Business Week
3 Low one Business Week

*Impact Definitions
- Critical: Service standstill with no work around
- High: Service critical issue with no feasible work around
- Medium: Non Service critical issue with complex existing work around
- Low: Non Service critical issue with simple existing work around or solution
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 1) Community support - free
2) Standard commercial support - free
3) Priority support - included with individual subscription
4) Enterprise support - included with enterprise-level subscription

We provide a dedicated technical account manager to each enterprise client and cloud support engineers to all our clients.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online training videos and written user documentation as well as onsite training days and onsite as well as remote support.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • EPUB
  • DOCX
  • ODT
End-of-contract data extraction Users download their data directly from the website. The entire project space can be archived and downloaded upon request.
End-of-contract process At the end of the contract, the user accounts are frozen for 7 days during which it is possible to retrieve the data on request. After this period, the data is permanently deleted from the system and user accounts are cancelled.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Depending on file sizes, some 3D models will not work on mobile devices due to limits imposed by the available Graphics Processing Unit (GPU) memory. Otherwise, the service is identical with full touch support on desktops, tablets and mobiles alike.
Accessibility standards WCAG 2.0 A
Accessibility testing We have used web accessibility checker to validate the compliance of our software solution.
API Yes
What users can and can't do using the API Users authenticate with the services using their secure credentials. This generates a valid session which is then passed onto the server with every request. Server responds in HTML, XML, JSON and Unity3D file formats .
In general, users can list all of their available projects, revision histories, individual revisions, comments created, metadata entries, individual BIM objects, user profile, team spaces and more. To make changes using the API, they can upload new revisions directly as well as post comments to the server. The API has the following basic commands:
/:account.:format?
/:account/:project.:format?
/:account/:project/:uid.:format?
/:account/:project/revision/:rid/:type.:format?
/:account/:project/revision/:rid/tree/:sid.:format?depth=1
etc
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Functionality of the entire system can be customised by the client as the solution is made fully open source under the GNU Affero General Public License v3: https://github.com/3drepo/3drepo.io

In addition, our users can utilise third party solutions such as IBM Node Red in order to achieve additional data workflow processing and integration with no coding skills required.

Scaling

Scaling
Independence of resources Enterprise customers are handled by separate infrastructure back-end with independent priority queues. We are also able to provide private cloud and on-premise installations should the projects require.

Analytics

Analytics
Service usage metrics Yes
Metrics types Amount of data uploaded and allocation consumed, amount of projects and issues generated, separation of projects and issues on a per-role basis.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export uploaded data directly from the user interface within the website. For a full archival export, they contact support.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Binary JSON
  • Unity3D
Data import formats
  • CSV
  • Other
Other data import formats
  • Industry Foundation Classes (*.ifc)
  • Building Collaboration Format (*.bcf)
  • Autodesk Revit (*.rvt)
  • Bentley MicroStation (*.dgn)
  • Autodesk Autocad (*.dwg)
  • COLLAborative Design Activity (*.dae)
  • Wavefront Obj (*.obj)
  • Stereolithography (*.stl)
  • GL Transmission Format (*.gltf)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We do not guarantee that the Service will always be available or that access to it will be uninterrupted. Access to the Service is permitted on a temporary basis. We may suspend, withdraw or discontinue all or any part of the Service without notice.
Should the Service not be available during standard business hours, we will endeavour to reduce the monthly fee on a pro-rata basis.
Approach to resilience 3D Repo generate automated daily backups of all of their systems. The main as well as development databases operate in replica setup under primary and secondary installations that are independent of each other. Each database further features automated journaling and transactional updates to ensure they are in near real-time synchonisation. Compute Nodes automatically scale on demand with an array of backup servers.
Outage reporting API response, live update of the main system website and automated email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access to the operational systems, management and support channels is fully recorded, encrypted and only two C-level employees have access to the customer data section. Private encryption keys are themselves stored on 256-bit encrypted Data Traveler vaults for enhanced physical security and data access control.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a number of internal policies in place which were developed as part of a pan-European Trusted Cloud High Impact Initiative in collaboration with BT, HPE, SAP, F-Secure and Telecom Italia. These are executed by the operations team who regularly report to the CTO and the board on monthly basis.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our entire system is designed and installed using Ansible scripts and containers so that deployment and upgrades are all handled and tested automatically. Continuous development cycle is tracked on GitHub with regular release cycle and change log descriptions. Automated testing is performed via Travis, TestRail, end-to-end and internal unit testing. Security impact is measured on each release independently.
Vulnerability management type Supplier-defined controls
Vulnerability management approach For the past 3 years, 3D Repo has been part of the Trusted Cloud High Impact Initiative and Collaborative and Confidential Information Sharing and Analysis for Cyber Protection. Individual threats to the system have been independently verified. Patches are deployed regularly via Managed Cloud Infrastructure and Intelligent Cloud Protection services: http://cordis.europa.eu/project/rcn/202687_it.html
Protective monitoring type Supplier-defined controls
Protective monitoring approach Information about potential threats is shared with 3D Repo via the C3ISP framework with British Telecom. Automated patches are delivered via kernel-level agent services while accident response is delivered by in-house emergency response team as soon as incidents are flagged up.
Incident management type Supplier-defined controls
Incident management approach 3D Repo have internal incident and response protocols in place which includes regular training and simulation. IT systems are regularly stress tested. Users report incidents via support and any major attempts are communicated to our clients via direct email notifications.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £950 to £7500 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free license for any individual user up to 200MB of space for unlimited period of time.
Link to free trial http://3drepo.org/pricing/

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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