Capito

End to End Office 365 Enablement Services

We support organisations adopt the Microsoft Office365 platform with strategy, planning, design, execution, support and adoption services. This end to end service embraces the technical infrastructure and configuration services, the design and exploitation of the O365 workloads services, the end user engagement services and the ongoing platform support services.

Features

  • Integrated platform of world class business productivity tools
  • Powerful collaboration and communication tools for every business
  • Services available 24 x 7 x 365. 99.9% availability
  • Works from anywhere, anytime, on almost any device
  • Unprecedented levels of control for local administrators
  • Managed identity, authentication and access across all services
  • Regular security updates and product and service updates
  • Windows, IoS and Android supported apps, products and services
  • Fast, powerful and highly effective information search and retrieval

Benefits

  • Get your business technology up and running in hours
  • Lower costs, reduced project risks, improved business value
  • Huge productivity gains through enhanced collaboration and communications
  • Facilitate staff working from home, office, remotely on multiple devices
  • Create an information sharing culture with social collaboration capabilities
  • Drive faster clearer business insights with intuitive analytics BI tools
  • Deliver effective document and records management capabilities across your Company
  • Drastically reduce your technical infrastructure support and maintenance costs
  • Constantly updated product innovation, upgrades and improvements
  • Feature rich messaging, communications and telephony services for everyone

Pricing

£497 to £1194 per unit per day

  • Education pricing available

Service documents

G-Cloud 11

561341976830603

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service Yes
How the planning service works Our standard methodology, when supporting clients to adopt Office 365, is predicated on firstly securing a strong strategic rationale for their Office 365 journey, conducting proportionate infrastructure and IT estate assessments, delivering extensive user engagement activity to define and prioritise the deployment programme, before then implementing each project in an agile, iterative style delivering early wins at optimal price points. All the time building user trust, confidence and self-sufficiency across the client organisation.
We have a pool of talented business analysts, solution designers, technical architects, infrastructure consultants and cloud experts who lead on this service with all customers.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Windows 10 Enterprise E3, Windows 10 Enterprise E5
  • Azure
  • Office 365

Training

Training
Training service provided Yes
How the training service works Our Training and Adoption Team can provide a full service for cloud software and hosting services - from technical training to end user familiarisation - across the office 365 products/platform.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • Azure
  • Windows 10

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Capito provide an end to end service to help customers migrate to Cloud workloads. We agree a strategy and roadmap with the customer setting out the relative priorities and an implementation plan. As a Cloud Solution Provider (CSP) to Microsoft we can provision the tenant, take care of licensing and billing and deliver a number of added value services on top of the monthly subscription. We take care of any required Active Directory (AD) and/or Exchange remediation activities and undertake all necessary data migration planning required. We can broker the Microsoft Fast-Track (Office 365 onboarding service) for additional added value , free services for the customer. Throughout the engagement we will work closely with the user community - identifying their needs and interests and priorities. We work in an interactive agile way, building up from proof of concept projects, early adopter projects, pilots and full blown implementations - at all times reducing risk and complexity, adding value at each step of the way - and always keeping the end user on board and supported. We of course aloso deliver a full training and adoption service to all new Office 365 users.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Office 365
  • Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2008, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can offer a full array of support for cloud hosting and software services - from simple break-fix, through to support and enhancement contracts, to full service continuous improvement contracts. We offer 1st, 2nd and 3rd line escalation services all backed by a responsive SLA for Azure, Office 365 and Windows 10

Service scope

Service scope
Service constraints No Constraints

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Tbd
Support levels Our support services typically operate only across Mon-Fri , 8am-6pm

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £497 to £1194 per unit per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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