IBM United Kingdom Ltd

VMware vCenter Server on IBM Cloud (OFFICIAL)

As organisations consider the reality of digital transformation IBM and VMware have joined forces to simplify cloud adoption. Using IBM tools and technology, easily extend VMware workloads from on-premises environment to IBM Cloud. Configuration takes hours and you manage your workloads just as you do on-premises. (Supports: Official, PSN, HSCN)


  • Extremely flexible, automated offering of IBM-Cloud-infrastructure running the VMware stack
  • Advanced, automated, consistent provisioning of VMware platform in IBM Cloud
  • Software defined networking and firewalling solution using VMware NSX options(Base-Adv-Ent).
  • Select Vmware vSAN, dedicated to environment, or public IBM-Cloud-storage partitions
  • Optional Secure Virtualization solution(Hytrust), Gateway and Load Balancing, Key Management.
  • Option to add Business Continuity Services - Zerto(DR) and Veeam(Backup)
  • Allows migration of new/existing Vmware-workloads eg.using (HCX) Hybridity Bundle
  • Optional Cloud professional services to design and implement VMware solutions
  • Full administration permissions the same as on premises(Hypervisor access)
  • UK Hosted (OFFICIAL) with connection to PSN/HSCN/JANET and internet


  • Ready to support all levels of Production VMware workloads.
  • Comprehensive extension of your on-prem environment inc. vSphere,vSAN(optional),NSX(Base-Adv-Ent)
  • Flexible and regular release and management of updates per stack
  • Deploy within/across all UK IBM Cloud data centres, Official/Official-Sensitive Workloads
  • Consistent operation control and automation on-premises and in cloud
  • Elastic bare-metal infrastructure can scale out the compute capacity rapidly.
  • IBM-provided VMware licenses on monthly subscription or bring-your-own licenses(BYOL)
  • Orderable from the IBM portal, minimum 3 node cluster
  • Free unlimited traffic across the private IBM Backbone network
  • Hybridity bundle available incorporating HCX to the IBM VMWare stack


£6040.93 per instance per month

Service documents

G-Cloud 11


IBM United Kingdom Ltd

Alice Griffin

Please email

Service scope

Service scope
Service constraints Service is based on a catalog of items.
Bare metal servers have a pre-determined network design.
-x86 Infrastructure only
System requirements Internet access to reach portal

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Online Ticketing support is a feature of base support, provided FoC. Additionally, with the IBM Premium Support package, for which a fee is payable, Service Levels apply.
Severity- 1 cases, have an initial response time of within 15 minutes and users can expect to be updated every hour until the issue has been resolved or the severity is decreased as agreed. Severity-2 cases, have an initial response time of within 1 hour and users can expect to be updated every four hours until the issue has been resolved or the severity is decreased as agreed.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Self help is available to all users.
Base Support - included at no extra charge - Includes 24x7 Support Availability, Tickets, Chat and Phone support.

Beyond this, Advanced support - for which a fee is payable adds to the base support, Ticket severity levels and Priority ticket handling with
Response Time Objectives
Finally Premium Support - again a fee is payable - includes all features in advanced support and adds a Technical Account Manager (TAM), Access to experts, Invitations to Cloud Insights and Quarterly business reviews.
Web chat accessibility testing In 2019, IBM is taking steps to accelerate and scale the infusion of AI in our software portfolio. An example is use of IBM Hybrid Digital Virtual Assistants (enabled in many sites by clicking “Let’s Talk”). These applications apply Watson technologies in innovative but practical ways that delight users and provide a differentiated value proposition.
Onsite support No
Support levels Self service - Support via knowledge layer
Support resources - software development network and IBM Cloud on social media
full service support - Phone, ticket and chat support.
All IBM Cloud Infrastructure products include unlimited access to expert technical support at no additional charge.
You can troubleshoot your issue yourself or take advantage of IBM Cloud Infrastructure experts, available via ticket, phone, and live chat
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Extensive new user documentation is available.
From the knowledgeLayer tool IBM Cloud provides new users with specific guidance as well as how to documentation and useful links.
IBM can provide prfessional services for design and build work.
For more complex environments a Cloud adoption leader can be assigned to provide assistance and advice.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction IBM is a data processor and will not access or own client data. Client can use standard technology to extract their data.

if required, IBM Cloud Data Transfer Service allows customers to send a USB 3.0 compatible device and/or CDs and DVDs to a IBM Cloud data center to be connected directly to their network to remotely control the data transfer. The device is housed in a dedicated rack located in the customers data center and will be mounted as an iSCSI target. Our Data Transfer Service is ideal when you need to transfer large amounts of data without using our Private Network and is a service offered free-of-charge to all IBM Cloud customers.

When a customer cancels any physical or virtual server, all data is erased using Department of Defense (DoD) 5220.22-m standards.
End-of-contract process Services in IBM Cloud are billed on an hourly on monthly basis. When services are de-provisioned access to the service is removed from the account.

Items have to be de-provisioned using the IBM Cloud VMWare Portal

Using the service

Using the service
Web browser interface Yes
Using the web interface The IBM Cloud Customer Portal is the point-and-click interface IBM Cloud Infrastructure customers use to manage all aspects of their accounts. Within the Customer Portal, users have the ability to order and interact with our products and services, manage and maintain their IBM Cloud account, and view and pay monthly invoices. In addition to account management, the Customer Portal is the single location for opening, viewing and updating tickets associated with any IBM Cloud product or service.
Web interface accessibility standard None or don’t know
How the web interface is accessible The portal is accessible over the internet to authorised users. Examples of functionality from the portal are listed below:
Order services and resources
Edit a User Profile
Add a New User to a Customer Portal Account
View an Existing Ticket
Order an SHA2 SSL?
Reset the IBM Cloud Customer Portal Password
Edit a User's Customer Portal Permissions
Retrieve Your API Key
Edit a User in Password Tracking
Delete a User from Password Tracking
Add or Edit an Account Contact
Search in the Customer Portal
SSH Keys
Update an Existing Ticket
Configure a Portal Account for One Time Password Access in Manage
View an Account's Audit Log
Create a Ticket
Remove a User from the Customer Portal
Filter by Device, Software or User in the Password Tracking Tool
Add a User for Password Tracking
Request a Company Profile Change
Web interface accessibility testing N/A
What users can and can't do using the API We have more than 3,000 documented methods across 180 discrete services. Our internal management system and our customer portal was built specifically to use it.

All customers have full, free access to our entire automated portfolio of services—from management and monitoring to information retrieval from IBM Cloud accounting, inventory, and DNS systems.

Control every aspect and action on your IBM Cloud infrastructure via API.

we support SOAP, XML-RPC, or REST protocols, C#, PERL, PHP, Python, Ruby, and API clients.

IBM Cloud Development Network
Developer Community and Knowled gebase for the IBM Cloud API

Search for specific API services and methods, read development-focused blogs, and connect with other developers to share tips, ideas, and best practices at the IBM Cloud Development Network (SLDN).

Message Queue and Object Storage Control
Service-specific Optimization

Additional APIs built specifically for IBM Cloud message queue and object storage services provide extended features and functionality.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface IBM Cloud CLI provides a unified way for you to interact with your applications, virtual servers, containers, and other components in IBM Cloud through a command line interface. It also leverages command line tools from Cloud Foundry, Docker, and the OpenStack community when you interact with specific compute types. IBM Cloud CLI helps you handle the environment settings when these community tools are used.

The commands in IBM Cloud CLI are organized by name spaces, to provide a structural overview. If you are using Bash or Zsh, the autocomplete feature in IBM Cloud CLI provides suggestions and allows you to complete commands and their arguments. These features make it easier for you to find and use the right commands.

The IBM Cloud CLI command line interface is not supported by Cygwin. Use the IBM Cloud CLI in a command line window other than the Cygwin command line window.


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources IBM Cloud will use reasonable efforts to provide a service level of 100% for the Public Network, Private Network and customer portal.
Users can provision dedicated resources such as; baremetal servers, security devices, storages devics and network devices.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Host ping and IPMI statistics
  • Automated reboot for monitoring failure
  • 24x7x365 NOC monitoring
  • LDAP response monitoring
  • DHCP response
  • Performance monitoring
  • DNS Response
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machine images
  • Files and databases
Backup controls Standard services are available for backup via the website and the customer portal. Including R1-Soft and E-Vault.
Customers can also use their own backup tools within the IBM Cloud environment.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Public Network: IBM Cloud will use reasonable efforts to provide a service level of 100% for the Public Network.
Private Network: IBM Cloud will use reasonable efforts to meet a service level of 100% for the Private Network.
Customer Portal: IBM Cloud will use reasonable efforts to meet a service level of 100% for access to the Customer Portal.
For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, IBM Cloud shall provide an SLA Credit of 5% of the
fees for the relevant Service which was subject to the Loss of Service during the Measurement Period. Any period of Qualifying Outage Minutes for a Service
which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits. Claimed Outages for different Services may not be combined to meet
this calculation.
Approach to resilience Available upon request
Outage reporting Our policy is to push information to our customers that explicitly subscribe to this process on the customer Portal.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Within the Customer Portal, external, two-factor authentication may be activated to add additional protection when logging into the Portal. This additional layer of security protects the account from unverified access, ensuring devices, data and account information are protected. This external authentication is available in two forms:

Symantec Identify Protection is our most commonly used external authentication tool, providing a dynamic security code used in addition to the username and password when accessing the Customer Portal.
PhoneFactor authentication provides out-of-band authentication via phone call, SMS or mobile app.

External authentication may be added per user for a small monthly fee.
Access restrictions in management interfaces and support channels IBM Cloud Triple network architecture insures tha VMs may be expose to public via internet as well via a private network interface. The private network which provides access to subscribed resources such as VMs is accessible via IBM Cloud provided VPN (VPN over internet client) and/or via client establishing connectivity via PPTP, IPSEC, SSL or wide area cross connect from IBM Cloud peering point. The client portal and API layer are accessible via the internet and provide for multiple levels of access control (user credentials - including multi-factor and external authorization capabilities, secure API key), client source IP address.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BVCH SAS UK Branch
ISO/IEC 27001 accreditation date 18/08/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 06/04/2018
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification Not available
PCI DSS accreditation date Not available
What the PCI DSS doesn’t cover Not available
Other security certifications Yes
Any other security certifications
  • ISO 27017
  • ISO 27018
  • Cloud Security Alliance - STAR registrant
  • Privacy shield framework EU Model clauses
  • SOC 1,2,3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27017
ISO 27018
Cloud Security Alliance - STAR registrant
Privacy shield framework
EU Model clauses
SOC 1,2,3
Information security policies and processes We have a published information security policy which is shared upon customer engagement

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM Cloud follows best practices for systems management including change management. Note that on provisioning of a server, that server and its monitoring and management become the client's responsibility, meaning that the client is responsible for implementing overall service management and process.
The entire IBM Cloud platform is built on top of a technology called Infrastructure Management System (IMS). All automated operations and functionality in the IBM Cloud platform are controlled by IMS. This includes provisioning and de-provisioning of services, logging, billing and alerts
IBM Cloud operational management includes reporting and alert vulnerabilities and incidents.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach IBM Cloud regularly performs scans of the components supporting the management system as well as the perimeter network for access to clients subscribed compute resources. Once any high or critical issues identified have been addressed and appropriate departments have been notified, a re-scan is initiated to ensure all issues have been resolved appropriately. In addition, a Nessus Vulnerability Assessment scan of provisioned instances can be scheduled at no charge via the IBM Cloud portal. Remediation of any issues in user subscribed resources is the responsibility of the user.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM Cloud provides 24 hours per day monitoring and regularly analyzes security logs generated from platform components for suspicious activity. Logged alerts are handled in a timely manner-and,if applicable information is communicated to the client via the standard incident response and support mechanisms.

A support and incident response system exists to communicate any activity to clients regarding the IBM Cloud infrastructure. If IBM Cloud detects malicious network activity,it will null route the traffic and work with the client to re-mediate the activity. If not remediated in 24 hrs, IBM Cloud maintains the capability to take the target IP address offline.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM Cloud will follow IBM Computer Security Incident response team (CSIRT) procedures for any internal breach that impacts IBM Cloud internal infrastructure and will notify customers as appropriate following IBM CSIRT as required. Users can report incidents via the customer portal

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Across it's data centres IBM, in Europe, is committed to improving energy efficiency, IBM continues to make energy efficiency updates on its existing data centres, as shown by the fact that IBM operated sites in Europe have achieved average Power Utilisation effectiveness (PUE) between 1.67 and 1.69 - well below the industry average of 2.

IBM has twice been awarded the EU Code of Conduct for Data Centres, for having the largest number of data centres operated by a single company with the continuous commitment to improve energy efficiency.

The company regularly reports its achievement and energy consumption to the EU Datacentres Code of Conduct.


Price £6040.93 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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