We have a dedicated Technical Support team that offer phone end email support for Microsoft Project Online and Project Server. We currently offer 3rd Line Support and a full Remote Administrator package.
- UK Based Microsoft Certified Technology Specialists
- 24/7, 365 day access to support portal
- Dedicated PPM Support Consultant per Ticket
- Email and Phone Based Responses
- Proactive & Reactive Support
- 1 Hour Initial Response Time
- Monthly KPI Reporting
- Regular Support Newsletter
- Guidance on Best Practice
- Reduced Burden on Internal IT Support Desk
- More Cost Effectice vs FT System Administrator(s)
- Significantly Reduced Risk
- Expert Guidance
- Improved Resolution Times
- Escalation & Resolution Tracking Directly with Microsoft
- Best practice approach to Change Requests
- Access to Expert Knowledge Base
- Spend Increased Time on Project Management not System Administration
- Dedicated Account Management
£483 per instance per month
- Education pricing available
|How the planning service works||
Wellingtone was formed as a pure Project Management consulting firm and aside from being a Microsoft Gold PPM partner are also an APM Accredited Project Management Training provider.
For each engagement, Wellingtone provide full end to end consulting planning services to deploy Microsoft PPM.
All engagements followed the project lifecycle outlined below:
Discovery > Design > Build > Implement > Support > Close
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||As a Microsoft Gold Partner, we can offer training for Administrators and Project Managers for both Project Online and Project Server. Our Microsoft Certified Trainers are well experienced, technical and knowledgeable on the tool and will ensure that your training will allow you use your skills straight away in projects.|
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Wellingtone are highly experienced in helping organisations to migrate from on-premise Project Management solutions to Microsoft Project Online (Office 365).
Each engagement would commence with a Discovery / Design phase which would include development of a migration strategy which would be based on best practice and practical knowledge.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Wellingtone offer support services which can span Full Remote Administration as well as 3rd Line Support on the following solutions:
• Microsoft Project Online
• Microsoft Project Server
• Microsoft SharePoint Online
• Microsoft SharePoint Server
The support services are UK based provided between 09:00 - 17:00 during standard business days, excluding public holidays.
All support consultants are Microsoft Certified.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Response times on tickets are usually within 24 hours from Monday - Friday 9am - 5pm and 48 hours on Saturday to Sunday.
This excludes bank holidays.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Support Services cover both Full Remote Administration as well as 3rd Line Support.
Full Remote Administration; this service is intended for organisations that do not have internal resource to administer Microsoft Project Online.
3rd Line Support; this service is intended for organisations that have internal administrators who can provide 1st and 2nd line support.
Cost is based on size of user base, pricing starts from:
• £483 per month
• Contact us for further pricing
Wellingtone can provide a Technical Account Manager and Cloud Support Engineer.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£483 per instance per month|
|Discount for educational organisations||Yes|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|