Structured Software Systems Ltd

3SL Cradle Business Process Modelling

Team collaboration tool providing a rational approach to business analysis in agile and phase projects, unclassified (IL0) to OFFICIAL (IL3). Enables the capture, engineering and analysis of needs, goals, objectives and requirements, traceability to BPM and EA models, processes and procedures, and publishing to formal documents. Manages entire business lifecycle.


  • User-defined goals, needs, objectives, requirements, models, processes and procedures
  • Bi-directional many-many traceability across entire project lifecycle
  • Applicable to any stage in all business process modelling projects
  • User-defined list, table, tree, matrix, and graphical data views
  • Built-in change history, baselines, review and formal change control
  • User-defined workflows for each type of information
  • Provides collaboration through discussions, alerts, mail, comments and automatic notifications
  • Data analysis from user-defined pivot tables, metrics, dashboards, KPIs
  • Automated data load from documents, spreadsheets, raw data files, XML
  • Publishes user-defined, production-quality, documentation


  • Equivalent to combination of JIRA, Confluence, DOORS, BPMN modelling, QualityCenter
  • Coordinate work by any number of users and groups
  • Manage any volume of any types of information and documents
  • Provide stakeholders controlled access to their parts of project data
  • Eliminate quality problems, using automated, user-defined, conformance consistency checks
  • Eliminate omissions and insertions using bi-directional, uniquely transitive, traceability
  • Automatically generate consistent, production-quality, documentation in your format
  • Easily reuse and share information between projects, teams and stakeholders
  • Automatically generate management information, KPIs and dashboards
  • Automate release management from sprints, iterations, phases and quality reviews


£110 to £120 per user per month

Service documents

G-Cloud 10


Structured Software Systems Ltd

Mark Walker

01229 838867

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times < 1 hour Monday-Friday 8am - 6pm
4 hours weekends and public holidays
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing All section 508 compliance has been verified by NASA in the US.
Onsite support Yes, at extra cost
Support levels We believe that multiple support levels are immoral and so we deliver the highest quality support to all users. We do not need technical account managers or cloud support engineers. All our support staff can provide support to cloud users and all have the authority that you may associate with an account manager. Cloud support is included in the service costs. On-site support is charged at the rates in our SFIA labour categories.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding and startup services are available if required. These include training, workshops, mentoring and on-going assistance. Normal practice is to work together to deploy the service so users can start to do the work - which takes one week.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Flare
  • FrameMaker
  • Word
End-of-contract data extraction Either export the data into user's preferred tool-independent data format or publish reports and documents in user-defined formats, or both.
End-of-contract process Support services continue to contract end, which includes guidance to export data. Any other services required can be provided as SCS services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences for Windows and Linux mobile devices. For Android and iOS mobile devices, service is only available through web browser.
Accessibility standards WCAG 2.0 AAA
Accessibility testing All section 508 compliance has been verified by NASA in the US.
What users can and can't do using the API All service features are available through the API
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Database (items, attributes, links, properties), queries, views, forms, graphs, reports, documents, metrics, KPIs/dashboards, process, CM system, workflows, UI layout and content, authentication and access control. In essence, everything can be customised. Who can customise and what they can customise is defined by you, the users.


Independence of resources - Fair round-robin scheduling inside service's software
- Adequate host hardware
- Dynamic balancing of load across servers (transparent to users) as necessary
- Determined by agreed SLA


Service usage metrics Yes
Metrics types Numeric and/or graphical, daily, weekly or monthly reports. Reports contain details of logins, users, source hosts/IPs, failed logins disabled logins, licence grants, licence denials, concurrent licence use
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Managed by a third party who has authority to manage data to OFFICIAL SENSITIVE.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach From the Export button in the tool's UI or from a command line. Note 'export formats' can be defined with users' preferred options so exports are performed consistently.
Data export formats
  • CSV
  • Other
Other data export formats
  • TSV
  • Cradle
  • HTML
  • SVG
  • XML (any dialect)
Data import formats
  • CSV
  • Other
Other data import formats
  • TSV
  • Cradle
  • HTML
  • SVG
  • XML (any dialect)
  • MPP
  • DOC
  • DOCX
  • XLS
  • XLSX

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks The service is directly connected to PSN, there is no separate network, there is only PSN.
Data protection within supplier network Other
Other protection within supplier network Not applicable, the service is directly connected to PSN.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%. Refund available on request as a proportion of the time between 8am and 6pm Monday to Friday for all working days that the service is not available.
Approach to resilience This service is provided using third party IaaS, whose resilience provisions are available on request.
Outage reporting As required by the service user. We can provide a telephone call, e-mail, tweet or any other preferred communication method. Public noticeboard is an option, but this would mean that we would be advertising the use of this service by the HMG group, department or agency.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication Most access is only via PSN. We can provide IPsec host-to-network or network-to-network VPN. Users authenticate using username and password. Optional single sign-on of browser based users with our agreement subject to our check of HMG accreditation.
Access restrictions in management interfaces and support channels Our service provides user-defined databases. Each database has a list of users. Each user has a set of rights. Only users with appropriate rights can perform admin functions, and only within that database.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Available on request from PaaS suppliers
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover Available on request from PaaS suppliers
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 05/03/2018
What the PCI DSS doesn’t cover We are assured by Trustwave that they cover ALL our PCI DSS needs. Everything that needs to be covered, is. Anything that is not covered falls into the category of not relevant.
Other security certifications Yes
Any other security certifications
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes - Security vetting of all personnel
- Partitioning of access rights by subject, by person, by role
- Principle of 'need to know' applies to all InfoSec decisions
- Periodic IS1/IS2 analyses of threats and attack vectors
- InfoSec policies for internal IT, including CIA analyses, password policies, AV, multi-level filtering of incoming and outgoing communications, multiple layer firewalls (DMZs)

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach - All components are built in-house
- All source code is managed by a SCCS with full change tracking
- All service component builds are automated from the SCCS with no opportunity for external interference
- All built components are digitally signed
- SHA512 checksums for all components
- All components installed on the third party PaaS are verified monthly to ensure they are unchanged
Vulnerability management type Supplier-defined controls
Vulnerability management approach - Quarterly threat reviews
- Annual IT Health Check, threat analyses and RMADS for the OFFICIAL/IL3 services
- Security patches deployed as soon as possible, subject to agreement from user community to downtime
- Otherwise deployed during an outage agreed with user community
Protective monitoring type Supplier-defined controls
Protective monitoring approach - Automated 3-hourly review of all service components' digital signatures and SHA512 checksums
- Discrepancy automatically raises an alert and suspends users' access
- Automated rectification by unpacking replacement, original, component from secure area, validating its checksum and installing it
Incident management type Supplier-defined controls
Incident management approach Support calls are logged, characterised and prioritised and acknowledged. Calls are progressed to closure, or confirmed bug or accepted enhancement request. Escalation process available. Each customer can get a report of their support calls from us or from our website.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £110 to £120 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full version of service available for one month.
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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