Sundown Solutions Ltd

YellowBracelet.co.uk

YellowBracelet.co.uk is the first service to provide a secure communication aid that shares integrated-care information, in real time, enabling professionals (Domiciliary, First Responder, Primary and Secondary care) across both Health and Social Care sectors to make informed risk assessments and ensure the best outcomes for people who use their services

Features

  • Real-time Care Package information from a simple scan
  • Real-time 24/7 365 Service Desk Support
  • No apps needed, just any registered Smartphone with a camera
  • Immediate contact with current Care Package Providers
  • May avoid hospital admission and ensure safe and timely discharge
  • Secure communication aid delivering integrated care information
  • Suspend and re-enable care packages at will
  • 3 hour on-boarding time for typical CCG/LA (15+ Core Providers)
  • Full bracelet distribution (Printing, sending and managment)

Benefits

  • Help Health Care professionals recieve real time information
  • Reduce Delayed Transfers of Care (DToC)
  • Save £5000 per cancel care package per year
  • Already deployed to large cross agency areas
  • Supplied via Lancashire Red Rose Winner 2018
  • Cyber Essentials PLUS Certified Platform
  • DSP Toolkit Compliant
  • Fully ICO registration with full DPIA Assessment

Pricing

£8.30 to £12.70 per unit per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 6 0 8 9 4 4 6 3 1 4 1 6 8 7

Contact

Sundown Solutions Ltd

Sales

02087 980525

info@sundownsolutions.net

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Planned maintenance periodically - dependant on patching cycles - full notice given
System requirements
Internet Connected device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response with 15 minutes for Sev A; Response within 4 hours for Sev B
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Full online chat directly to UK Based staff 24/7 365
Onsite support
Onsite support
Support levels
We provide all online and email support for BedStateTracker.co.uk to providers and local authorities free of charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a full on-boarding guide and process that walks the customer through the entire process.

We also work with the customer in real time during the on-boarding.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
End-of-contract process
The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None, full fidelity between both Desktop and Mobile experiences
Service interface
Yes
Description of service interface
The API can be used for integration by the customer to retrieve occupancy information for other systems and partners - this allows customers to use real time data for analytic and system integration purposes.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Tested with JAWS screen readers
API
Yes
What users can and can't do using the API
The API can be used by any registered customer via RESTful APIs
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Complete look and feel and also capable of customising inputs for their own localities.

Customers can completely customise the data collection specifically to their area

Scaling

Independence of resources
We provide a true multitenant environment with full data and resource partitioning

Analytics

Service usage metrics
Yes
Metrics types
We provide usage metrics and reporting as well as occupancy overviews. We also have a proprietary product that the customer can use to view traffic to their tenant
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs. We also use our own patented GB Patented Encryption (Sundown Encryption GB2522096)

We are Cyber Essentials PLUS Certified and Pen Test monthly by qualified CEHs
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • SQL
  • RESTful API
  • Text String
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Direct SQL Attach
  • RESTful API

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Our own GB Patented encryption inside SSL
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Our own GB patented encryption for data in transit

Availability and resilience

Guaranteed availability
Our SLA is 24/7 365 with the following criteria:

Severity 1 – Response within 4 hours
Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:
“All users, cannot get to, access or use some of their data”

Severity 2 – Response within 8 hours
Used for standard issues that require investigation
“Some users, cannot get to, access or use some of their data”

Severity 3 – Response within 3 days
“Usually a request for information, training, or infrastructure work”
Approach to resilience
We have three separate UK locations - (Accrington, Altham and Cornwall) secured by site to site link with AoG in place and dedicated connections.

More data is available upon request
Outage reporting
We utilise our public dashboard, social media presence and email alerts including resolution reports

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Separate management accounts for vetted and cleared staff only - more info available upon request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials PLUS

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials PLUS and DSP Toolkit
Information security policies and processes
We have policies for Information and security governance, Business Continuity Plans, Cultural awareness, Risk Management as well as Personal and Physical security.

These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing, IR Sensors, CCTV, anti tamper devices, flood sensors motion trackers) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the Managing director.

Specifically with regards to information security we ensure that all logs are automatically scanned against defined patterns stated in our IS policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:

Code —Code development and review, version control tools, code merging;
Build —Continuous integration tools, build status;
Test —Test and results determine performance;
Package —Artefact repository, application pre-deployment staging;
Release —Change management, release approvals, release automation;
Configure —Infrastructure configuration and management, Infrastructure as Code tools;
Monitor — Applications performance monitoring, end–user experience.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We put all interfacing traffic through a professional WAF

As we are an internet facing service we treat all patches as ZERO day and implement immediately - we often have to deal with regressions in those patches because of this, but can not afford for immediate patches to exploits to not be applied.

Our Cyber Essentials PLUS certification as a base line for Penetration testing Plus Sunblast IPS logs. Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.

Registered with/receive all their alerts from NHS CareCERT
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise scanning on the wire via Watchguard AI Appliances, scanning on interaction with our web services and scanning on access for all content. We have an enterprise IPS license with WatchGuard, Cloudflare, MalwareBytes, and Symantec Endpoint Protection Manager for our servers & devices.

Alerts or incidents raised go through our 24/7365 service desk covered by SLA:

Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.
Severity2 – Response within 8 hours - Used for standard issues that require investigation
Severity3 – Response within 3 days - Usually information, training, or infrastructure work
Incident management type
Supplier-defined controls
Incident management approach
All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan.

We have a tiered SLA approach to these rules and react accordingly.

Users can call the same mechanism using the help desk number to report incidents.

Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8.30 to £12.70 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full 28 day free trial of service including on-boarding

Service documents

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