European Electronique

Google Consultancy

Google G-Suite provides a comprehensive collaboration and productivity platform delivered as a SaaS solution. European Electronique is a Google Partner and has dedicated technical resources to provide consultancy, migration, implementation and support services. We design and support comprehensive mobility solutions including devices and infrastructure and can provide all Google licences.

Features

  • Google G-Suite readiness workshops
  • Google G-Suite design, planning and scopin
  • Google G-Suite consultancy services
  • Google G-Suite migration
  • Platform development and customisation
  • Change management and training
  • Managed end to end project delivery
  • Dedicated technical resources
  • Specialist Integrator with other Microsoft cloud services
  • Cloud Consultancy

Benefits

  • Improve organisation collaboration
  • Support digital modernisation
  • Industry recognised specialist supplier
  • Help develop and support IT strategies
  • Experienced and professional advice
  • Reduced timeframes for adoption
  • Customised to the organisations way of working
  • Delivery of a comprehensive mobility strategy covering hardware and software
  • One partner for all your Google G-Suite requirements
  • Flexible support & managed service offerings to meet specific requirements

Pricing

£400 to £1050 per person per day

  • Education pricing available

Service documents

G-Cloud 10

559977506813792

European Electronique

Steve Mason

01865 883300

sales@euroele.com

Planning

Planning
Planning service Yes
How the planning service works European Electronique focuses on understanding the strategic and functional requirements and our planning service is specifically tailored to each organisation to ensure we deliver a platform that meets specific need. This means we can be quick and agile whilst supporting large scale multi-phase implementation projects. Projects are provided a dedicated project manager who is responsible for the project planning and delivery. Our projects are designed using our Enterprise Architecture Methodology and delivered using Prince2 and agile methodologies.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works European Electronique offers a range of change management and Google G-Suite training services, from third party plug-ins through to dedicated 'how to' videos and comprehensive training workshops. One of our training managers will review and assess requirements and provide a comprehensive training plan in line with specific needs of the users.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Setup and migration services are carried out by our technical services teams, who are experienced in the deployment and configuration of Google G-Suite and its components. We have a range of methodologies depending on the project and can assist, support and carry out all types of platform migrations.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works European Electronique (EE) has an extensive Quality Management System (QMS). Quality, Performance, Service, Waste Reduction and Safety are the core high level Key performance indicators for our QMS. EE's QMS is underpinned by our ISO27001, ISO9001 and ISO14001 and their scopes include all EE cloud services.

EE offers a completely customisable cloud service allowing our customers to build the right solution for their specific requirement. This includes SaaS, PaaS and IaaS. Each solution we provide and deliver have specific discovery, definition and deployment processes. Customers will be assigned a technical account manager who will take ownership of the onboarding process.

EE has a bespoke Detailed Design Process (DDP). Managed by PRINCE2/Agile accredited Project Managers (PM) EE will assess legacy systems, analyse the current health of the network, analyse any gaps/issues and identify any possible improvements. The result of this is a comprehensive DDP document signed off by all key stakeholders.

The PM will use the DDP to create a plan with key success criteria and target dates. The plan includes risk analysis and mitigation plans, transition plan including facilitation of change, integrating with operational, development and project teams and training needs analysis for internal and external users

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works European Electronique (EE) will support all Freedom cloud hosting and Freedom software services using our own internal support team. EE employs over 100 staff for technical service and support operations. This includes 25 engineers in our Network Operating Centre (NOC) in northern Oxfordshire. In addition to the specific technical training and associated knowledge, all EE service engineers are ITIL accredited. The NOC is run using ITIL and ITSM management methodologies.

The NOC contains 8 first line assistants, 10 second line engineers and 7 third line engineers. The NOC engineers are all trained to a set level so all engineers can cover essential basic tasks. That said we do have several highly skilled specialists within the team. This includes network infrastructure specialists (Aruba, Cisco, Juniper, Fortinet, Palo Alto accredited), system specialists (Microsoft, VMware, Open Stack, Citrix accredited) and software specialists (Microsoft, Chef, Puppet)

All customer are provided with a specific first line contact who takes ownership of all calls logged and ensures that the customer is kept up to date with all call progress. Depending on the contract purchased customers can access the NOC Monday to Friday 9:00-18:00 (standard), Monday to Friday 6:00-22:00, Saturdays 9:00-17:00, Sundays 10:00-16:00 or 24/7/365 (Premium)

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer a number of different support option depending on price.

Standard Support
Monday - Friday 08:00 to 18:00

Enhanced Support
Monday - Friday - 06:00 to 22:00
Saturday 09:00 to 17:00
Sunday 10:00 to 16:00

24/7/365 options also available
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We can provide audio support, remote access support, text reader, onsite support
Support levels We offer a number of different support option depending on price. Standard Support Monday - Friday 08:00 to 18:00 - included as standard with access to a technical account manager

Enhanced Support Monday - Friday - 06:00 to 22:00 Saturday 09:00 to 17:00 Sunday 10:00 to 16:00 with access to a technical account manager
Premium of 15% of Standard

24/7/365 options also available with access to a technical account manager. Premium of 15% of Standard

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Google

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £400 to £1050 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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