X-Net’s technical design and development practice comprises 3 principal areas of expertise: enterprise architecture, network infrastructure, cloud services. We have experience of demand-and supply-side delivery with projects in range of £10k-£400k and on programmes of work up to £700m. The service can assist customers in numerous area of their businesses.
- Development of IS architecture/strategy.
- Development of IS roadmap
- Design reviews and production of technical options reports.
- Development of common architecture and engineering standards/policies
- Maximising re-use of technical solutions.
- Design of e-business architectures including CRM, data capture, knowledge management,
- Setting standards for interfaces and data management
- Security cleared staff to DV
- Security cleared staff to DV
- Experts with the correct ethics, integrity and proven track record.
- Service is not used as a graduate training programme.
- Independent, open with best interests of the customer in mind.
£450 to £1600 per person per day
|How the planning service works||After initial contact, an order will be raised, fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned. Thereafter, our experts generally deliver in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM development concepts where project demands dictate..|
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Every project environment is different. It is not therefore easy to describe in the abstract exactly how a migration project will be initiated and evolve. However, it is highly probable that, whatever the project circumstances, the migration will be delivered in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM concepts where the project requires development activity,|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||The service is completely buyer-situation-dependent. Each assignment will be different in terms of both the nature and volume of support required, within the range of platform expertise enjoyed by X-Net.|
|Service constraints||Support is delivered only from our Bournemouth offices, via the Internet or dedicated communications channels, but with full service desk -type ticketing and administration support.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times will be dependent upon the Severity Rating (1-4) of the reason for contact.Definitions are available for each of the Severity Ratings of 1 -Critical, 2 Serious, 3 - Moderate, 4 - Minor, usually tied to a Customer-specific Service Level Agreement as to Response times per Severity.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||All customers receive the same level of support. This support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them). Support is included in the service fee.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£450 to £1600 per person per day|
|Discount for educational organisations||No|