Kimcell

X-Net - Solution, Strategy, Design, Development and Transition copy

X-Net’s technical design and development practice comprises 3 principal areas of expertise: enterprise architecture, network infrastructure, cloud services. We have experience of demand-and supply-side delivery with projects in range of £10k-£400k and on programmes of work up to £700m. The service can assist customers in numerous area of their businesses.

Features

  • Development of IS architecture/strategy.
  • Development of IS roadmap
  • Design reviews and production of technical options reports.
  • Development of common architecture and engineering standards/policies
  • Maximising re-use of technical solutions.
  • Design of e-business architectures including CRM, data capture, knowledge management,
  • Setting standards for interfaces and data management
  • Security cleared staff to DV

Benefits

  • Security cleared staff to DV
  • Experts with the correct ethics, integrity and proven track record.
  • Service is not used as a graduate training programme.
  • Independent, open with best interests of the customer in mind.

Pricing

£450 to £1600 per person per day

Service documents

G-Cloud 10

559859667457793

Kimcell

Paul Bateman

01202 755375

paul.bateman@datacenta.net

Planning

Planning
Planning service Yes
How the planning service works After initial contact, an order will be raised, fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned. Thereafter, our experts generally deliver in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM development concepts where project demands dictate..
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Every project environment is different. It is not therefore easy to describe in the abstract exactly how a migration project will be initiated and evolve. However, it is highly probable that, whatever the project circumstances, the migration will be delivered in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM concepts where the project requires development activity,
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works The service is completely buyer-situation-dependent. Each assignment will be different in terms of both the nature and volume of support required, within the range of platform expertise enjoyed by X-Net.

Service scope

Service scope
Service constraints Support is delivered only from our Bournemouth offices, via the Internet or dedicated communications channels, but with full service desk -type ticketing and administration support.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times will be dependent upon the Severity Rating (1-4) of the reason for contact.Definitions are available for each of the Severity Ratings of 1 -Critical, 2 Serious, 3 - Moderate, 4 - Minor, usually tied to a Customer-specific Service Level Agreement as to Response times per Severity.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels All customers receive the same level of support. This support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them). Support is included in the service fee.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £450 to £1600 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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