Verizon UK Ltd

UNIFIED COMMS

Cloud based IP communications and collaboration service based on Cisco or Broadsoft. We provide IP voice , video, presence & file sharing. This allows you to replace existing TDM or on site IP telephony with a cloud based solution. This provides audio and video multi-point conferencing

Features

  • Cloud based contact unified comms and telephony
  • Cisco Spark-SP options
  • Broadsoft platform support

Benefits

  • No hardware on site
  • Low carbon footprinbt
  • Utility model
  • Contact centre integration

Pricing

£14.62 per licence per month

Service documents

G-Cloud 9

559691943032444

Verizon UK Ltd

Leanne Hurrell

01189055000

gcloud@verizon.com

Service scope

Service scope
Service constraints A parent company guarantee will not be provided or similar for this service. We will expect permission to export data within the EEA, safe harbour or equivalent.
This service is suitable for 300 users or more and has a minimum value of £4500
System requirements
  • It is expected that buyers have QOS wan and lan
  • A connectiont to the Verizon platform is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 30 minutes is a typical maximum
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The platform is used by all Verizon customers which is 600,000 individual companies and so has received extensive in field testing
Web chat accessibility testing The platform is used by all Verizon customers which is 600,000 individual companies and so has received extensive in field testing
Onsite support Yes, at extra cost
Support levels We provide one consistent level of support but can provide dedicated or ring fenced support staff at extra cost
Core platform is 99.99% available
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have extensive professional services to scope the requirement and define the design and migration. W capture dial plans and provide on site training if necessary
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction There is little data to extract which has not been offered for the period of the contact such as call logs. Data can be requested and provided as a professional service to provide bespoke extraction
End-of-contract process Exit plans will be an additional charge. We will work with new suppliers to effect a smooth migration again as a chargeable extra

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can make adds moves and changes but cannot commission the initial service. they can log tickets chase progress escalate and view reports and bills
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Non
API Yes
What users can and can't do using the API There is an sql interface to the platform
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We scale the platform with sufficient headroom and ensure private virtual containers for customer resource
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Number of active instances
  • Other
Other metrics
  • Call volume
  • Call logs
  • Busy hour and call time graphs
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Operating system
  • Files
  • Configuration
  • Logs
Backup controls All backups are automatic and total
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We offer SLA's ranging from 99.99% availability to 100% availability with service credits as appropriate. Please see service description document and T's and C's
Approach to resilience We operate multiple data centres and server redundancy within each platform
Outage reporting A public dashboard, an API,email alerts
Service management can be included hence the customer will receive a proactive call from our NOC

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Via bastion hosts and 2 factor authentication with comprehensive logging
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We operate iso27001 principals and PCI assurance
Information security policies and processes We align to ISO 27001 while corporately we have PCI FISMA & FEDRAMP standards

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We operate on ITIL principals and have full CMBD. We operate a model environment and roll new code sequentially to platforms and evaluate the changes as they progress with site by site roll back plans.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have extensive global SOC capability which has intelligence feeds from multiple sources. We deploy patches when reasonable practical however emergency patches will be deployed once they have been proven to be stable. We have multiple threat libraries and live feeds
Protective monitoring type Supplier-defined controls
Protective monitoring approach We align with GPG13. We respond immediately as we have 24*7 SOC operations. We run comprehensive log analysis
Incident management type Supplier-defined controls
Incident management approach We are ITIL aligned and automatically escalate via our ticketing system

We provide incident reports via online portal and service manager contact and email of detail

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used This is specific to Cisco implementation
How shared infrastructure is kept separate We ensure private virtual environments with separate Vlan and virtual firewall infrastructure

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £14.62 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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