Eyenetwork

Room as a service

Utilising our platform Eyenetwork can help setup a video conferencing link to any court worldwide from a witnesses home or nearby location. We provide all the equipment necessary to complete a successful court video link, with an Eyenetwork technician on hand to ensure everything runs smoothly.

Features

  • Connect witnesses with their own laptop and internet connection
  • Connect witnesses with no equipment and/or internet connection
  • Provide full installation into a home or location is required
  • Connection software and laptop
  • IP & ISDN connection to court - Full day included
  • Mobile internet connection
  • •Troubleshooting and monitoring for the duration of the hearing

Benefits

  • Enables remote or vulnerable witnesses to give evidence
  • Cost effective service

Pricing

£2000 to £2000 per unit per day

Service documents

G-Cloud 9

559543857622680

Eyenetwork

James Caunter-Smith

01273 324 422

jsmith@kinly.com

Service scope

Service scope
Service constraints .
System requirements
  • .
  • .

User support

User support
Email or online ticketing support Email or online ticketing
Support response times .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/a
Web chat accessibility testing N/a
Onsite support Yes, at extra cost
Support levels 1st level support - basic connection/process troubleshooting from support office
2nd level support - onsite technician will liaise with support team from witnesses location. Troubleshoot internet connection, software support - investigate alternative connection method e.g in house software, audio calls cloud support engineer - cost included in service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started .
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction .
End-of-contract process .

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources .
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network .

Availability and resilience

Availability and resilience
Guaranteed availability .
Approach to resilience .
Outage reporting .

Identity and authentication

Identity and authentication
User authentication Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels The network must be protected by a firewall or other access-regulating software or device.
The network must be segregated into a network for the core services, a network for internal personnel and
a guest network.
Any connection to external customers, partners and other parties must be made through encrypted channels, such as a VPN
Access restriction testing frequency At least every 6 months
Management access authentication Dedicated link (for example VPN)
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds
ISO/IEC 27001 accreditation date 2013
What the ISO/IEC 27001 doesn’t cover All cloud based services are covered by this certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation No
Security governance approach .
Information security policies and processes .

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach .
Vulnerability management type Supplier-defined controls
Vulnerability management approach .
Protective monitoring type Supplier-defined controls
Protective monitoring approach .
Incident management type Supplier-defined controls
Incident management approach .

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £2000 to £2000 per unit per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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