Placecube Ltd

Digital Place for Local Public Services

Your open digital platform for making and re-using local services, co-developed with Councils. Re-use 150+ pre-built cubes and create new services using the full development environment or low code tools within Liferay’s global leading open-source Digital Experience Platform. Digital Place is cloud-based and fully scalable to accelerate your digital transformation.

Features

• User research based, local authority information architecture and visual templates
• Liferay Digital Experience Platform, combines developer and low-code features
• Fully featured Web Content Management System with granular controls
• Intelligent form builder solution with multipage and integration points
• Integrated Workflow engine serving CRM, Case Management and Intranet functionality
• Single Sign-On and Authentication options out of the box
• Role-based access control allows for "contextual personalisation"
• Fully responsive, mobile ready for any device
• Built-in support for developing service integrations, plus optional open-source ESB
• Headless API

Benefits

• Accelerate your digital journey with co-developed, reusable features
• Established set of business processes to deliver local digital services
• Improve accessibility to Local Authority services
• Improve responsiveness from Local Authority services
• Improve the cost effectiveness of delivering services digitally
• End-to-end service and process improvement reduces cost
• Adaptability and flexibility in managing or extending features
• Scalable system to meet high levels of demand
• Open standards and ease of integration removes legacy application constraints
• Pre-built, co-developed, low-code functionality puts you in control

£100,000.00 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

559216202044865

Contact

Jenny Dias
020 8895 6756
jenny.dias@placecube.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Computer with a browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority; Level Acknowledge Receipt (2); 1 08:00 –18:00 1 clock hour; 2 08:00 –18:00 2 business hours; 3 08:00 –18:00 2 business hours; 4 08:00 –18:00 24 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels; Level 1 Support ; Level 2 Support ; Level 3 Support ; Level 4 Support; Placecube provide a dedicated web-based support desk, available from 09.00-17.00, normal business days as standard. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.; We also have an expert technical and content team who will optimise your Directory and build your in-house skills. Additional training beyond the standard described above is available at extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Implementation of Digital Place for Local Public Services will vary dependent on your objectives. We will work with you to understand the wider context of your implementation and together we will determine your specific Digital Place requirements. Your implementation will be overseen by a designated account manager, co-ordinated by a project lead and delivered by a technical lead. Other team members will participate, as required. Once the core implementation is complete, you will have access to our Support Desk. The Placecube implementation team will then work with you as needed through any other agreed implementation elements. The annotated sequence below describes the key stages in implementation, including those elements that are core (required for every implementation). Other requirements could be executed by you or Placecube (or a combination of both) ; Introductory Call - Kick-Off Meeting - Implementation Planning - Implementation - Sign-Off. The Core Implementation is designed to be a 4 week cycle. ; Comprehensive, bespoke training is a standard component of our implementations and it has been developed to support our clients’ in becoming self-sufficient.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: In the event that you no longer wish to use the service, Placecube can provide an encrypted archive of all client-owned data stored within the platform.
• End-of-contract process: Based on an agreed end-of-service date, we can provide a copy of the data as described above. We can hold the data for an agreed period, not exceeding one month (or as agreed with the client), and then delete all the data (unless we are legally required to retain it).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: NONE
• Service interface: Yes
• Description of service interface: Access through web browser over the internet
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Third party testing, customer testing, internal testing
• API: Yes
• What users can and can't do using the API: Through the API, users can view, create, edit and delete any entity their user account has permissions to perform those actions on.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour scheme, logos, pages, navigation, features, forms, and content can be customised.

Scaling

• Independence of resources: Proactive monitoring and auto-scaling

Analytics

• Service usage metrics: Yes
• Metrics types: All login requests and end user contribution activity.
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data encrypted at rest using AES-256.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The platform provides built-in export tools for users to download a compressed archive of data.
• Data export formats: Other
• Other data export formats: LAR (ZIP)
• Data import formats:
  • CSV
  • Other
• Other data import formats: LAR (ZIP)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to provide at least a 99.9% uptime service availability level. The service is fully resilient, with no single points of failure throughout the technology stack. The service comes with a 4-hour recovery time objective (RTO) and a 24-hour recovery point objective (RPO). This means that in the event of a major loss of infrastructure, the service would be available again within 4 hours, with a data loss of no more than 24 hours.; Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events. Any service-impacting planned maintenance work is always performed outside of UK business hours, with adequate notification to our clients.; We take nightly backups of all operating system and user data, with a 35-day backup retention as standard.
• Approach to resilience: Redundancy across all application tiers, spread across multiple physical data centers.
• Outage reporting: Support platform where service outages are reported and customers are added to the ticket and emailed the details.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access control
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS by Bureau Veritas
• ISO/IEC 27001 accreditation date: 12/10/2010
• What the ISO/IEC 27001 doesn’t cover: Physical location, which is covered by Hosting Partner
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Security

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO standards and processes. Placecube have a policy and manual set that all staff must accept sign and adhere to.; The organisation leadership team commit its support to the ISMS and empower the Chief Security Officer to undertake any steps necessary to achieve the objectives of this policy and will ensure that its information security management practices are suitable for:; ; • Confidentiality of information.; • Integrity of information and services are maintained.; • Availability of information and services are maintained. ; • Regulatory and legislative requirements are met.; • Continuous improvements being made to the Information Security Management System.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Each individual project has its own Configuration Management Database (CMDB), describing all Configuration Items (CIs) . The CMDB is maintained as a Git repository describing current and historical state of all CIs. Whenever a change is made within an environment, manually or automatically, the CMDB repository is updated to reflect the change. ; ; Change requests are reviewed by project lead/Line Manager Comments, questions, revisions, and updates are recorded, a full assessment is carried out, and the Change approved or rejected.; Tests for both successful change deployment, and successful rollback are reviewed, modified and implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. Placecube are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
• Incident management type: Supplier-defined controls
• Incident management approach: Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £100,000.00 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.