Civica UK Limited

Civica Flexera RightScale Optima

RightScale Optima is a cloud cost management and optimization solution that enables
enterprises to cut cloud costs and ensure the ongoing efficient use of cloud resources across
all of their business units, cloud accounts, clouds, and applications.


  • Dashboards to visualize hybrid / multi-cloud costs
  • Chargeback mechanisms to allocate spend by team or business unit
  • Reporting capabilities on spend, trends, and service usage
  • Scanario builder to forecast spend and predict budgets
  • Automated recommendations to optimize spend
  • Automated policies to enforce cloud cost governance
  • Quota enforcement to prevent unexpected expenses


  • Optimize cloud spend by 10-35%
  • Improve the management and tracking of cloud spend
  • Simplify analysis and trend identification
  • Save time through automated alerts and reports
  • Reduce risk via automated governance policies


£76000 per unit per year

Service documents


G-Cloud 11

Service ID

5 5 8 9 7 8 8 0 2 8 9 4 4 6 0


Civica UK Limited

Civica UK Limited


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to RightScale's Cloud Management Platform
Cloud deployment model Public cloud
Service constraints No.
System requirements None, SaaS deployment model

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 Hour Response time target, Monday to Friday 9am-5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Four support levels, vary by SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and technical documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data is API accessible and can be imported into a customers environment.
End-of-contract process Contracts include access to Optima and respective support plan; default process at end of contract is to auto-renew

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API Everything accessible via UI is accessible via API, with additional capabilities
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation The product is configurable to support customer specific requirements.


Independence of resources Highlighly available platform with SLA


Service usage metrics Yes
Metrics types Cost and usage
Reporting types
  • API access
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold RightScale

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via UI or API -more information is published in our online Security White paper here
Data export formats CSV
Data import formats ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% and more information is provided here
Approach to resilience RightScale is a global SaaS platform with redundancy on the east and west coast of the US and in Australia. Additional information on RightScale's Business Continuity and Disaster Recovery is documented here
Outage reporting A public dashboard
Email and text alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication The RightScale platform supports the following end-user authentication mechanisms:

Username and password (password length/complexity and lockout policies are enforced).
Single Sign-On using SAML or OpenID.
OAuth 2.0 refresh token (for API access only).
By leveraging SAML, RightScale can integrate with customer identity platforms such as Active Directory (ADDS and ADFS) or third-party identity platforms such as Okta, Ping, OneLogin, and others.

Two-factor authentication for access to RightScale can be implemented in a federated manner through any of the above identity management platforms or via OpenID.
Access restrictions in management interfaces and support channels Username and Password
Access restriction testing frequency At least every 6 months
Management access authentication Other
Description of management access authentication N/a

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification ControlScan is the Approved Scanning Vendor ASV
PCI DSS accreditation date Maintained Quarterly & Annually
What the PCI DSS doesn’t cover This covers RightScale's ecommerce systems
Other security certifications Yes
Any other security certifications 1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards SSAE / SOC 1 and 2 type 2
Information security policies and processes SSAE18 SOC1 and SOC Type 2 Audit by 3rd party.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Protective monitoring type Supplier-defined controls
Protective monitoring approach SOC1 and SOC2 type 2
Incident management type Supplier-defined controls
Incident management approach SOC1 and SOC2 type 2

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £76000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully functional 30 day trial
Limited time period - max 30 days
Link to free trial By arrangement with Civica

Service documents

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