MissingX Cloud Service for Lost, Found & Stolen Property
MissingX’s system is used by many of the world’s transport hubs, hospitality, retail and venue operators. It enables the efficient management and automation of the end-to-end property process, providing a web portal for LPO staff, consumers and corporate clients, as well as mobile applications for the public, staff and police.
- Simple web interface for LPOs, contact centre & management teams
- Free web portal and mobile apps for consumers & staff
- Automatic reporting to loser and LPO when property identified
- Global cloud powered service unifying all information
- Simple and fast for staff to adopt and use
- Includes a Shipping Portal for courier services
- Supports serial numbered as well as non-serial-numbered property seamlessly
- Global real time search capabilities for staff & consumers
- Full support for unlimited sub-locations/stores
- Proven repatriation rate in UK of 67%
- Offloads approx 90% of overhead for Lost & Found reports
- Removes call handling and social media costs from Lost Property
- Provides revenue generation and cost reducing options
- Drive public confidence and satisfaction in Lost Property Operators
- Reduce legal liabilities and burdens with full audit capability
- Ensure safe and lawful disposal of property not repatriated
- Simple and effective legacy data integration
£0 to £40000 per unit per year
MissingX UK Ltd
0203 951 0506
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||We have a strict market leading Service Level Agreement and Support terms to avoid any constraints in usage.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Provider Service Commitment: 99.95% Uptime
Service hours are 9-5 UK time, Monday-Friday
Support functions 24 hours a day, 365 days a year
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support & maintenance are built into the Cloud subscription
On-site support, where requested and agreed, will be charged at a rate agreed to in a mutually signed Statement of Work
|Support available to third parties||Yes|
Onboarding and offboarding
MissingX provides onsite installation, configuration and training as needed, and also adds the capability for 'WebEx' style training/configuration assistance in addition to this.
MissingX provides full documentation for both administrators and users.
|End-of-contract data extraction||MissingX's service is built such that it has a separate database for each client so MissingX can extract all data in excel file as required|
If the Cloud subscription is not renewed, access to the information and service is suspended. At the end of this, the clients data, on agreement, is either destroyed, or exported and delivered securely by MissingX to the client.
No extra fees are anticipated.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The web portal provides the same functionality regardless of desktop or mobile interaction.
MissingX also provides a mobile app for simplified service usage for IOS and Android devices
|What users can and can't do using the API||APIs can be used to integrate Missingx functionality with third party software. The APIs allow users to get lists of lost and found items, register lost or found items, user registration, manage registered items, claim items.|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Independence of resources||MissingX maintains seperated data structures for each user with seperate performance monitoring, as well as overall performance monitoring. This is monitored in real time and prior to new clients being added changes in the available resources are made.|
|Service usage metrics||Yes|
|Metrics types||We provide dashboards and regular reports on items logged, claims made, items repatriated, courier actions|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Clients cannot export data themselves. They have to place a request with the MissingX support team who can then extract data from the MissingX database.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
MissingX provides a contractual SLA with a 99.95% availability.
Service credits are provided for SLA breaches
|Approach to resilience||
MissingX's servers are hosted by UKFast in the UK.
Our Tier 3 standard data centres have concurrent maintainability to ensure 100% uptime. We operate N+1 configurations throughout including UPS and standby diesel generators to make sure your business is always online.
Our UK data centres are carrier-neutral with a range of leading tier 1 and tier 2 carriers and peering agreements in place. You have total choice from leading carriers such as BT, Virgin Media Business, SSE, Cogent and Level 3.
Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times.
|Outage reporting||MissingX provides email alerts and clients can monitor the missingx.com url for automated outage reporting|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Each user is individually identified, authenticated and all actions audited.
Role Based Access control assures no access outside the required rights for the individuals role are granted. Access to the databases is not permitted even to management and support teams.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Secured By Design|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times.|
|Information security policies and processes||
MissingX is currently proceeding through ISO27001.
Its processes are documented and audited internally several times a year by the board.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
MissingX design & development teams follow a system documented process managed by the Development Management team who report to the board, with all actions included in our CMS.
Components are built using best practise AGILE methodology, which includes a security review.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Working with UKFast, MissingX has a secured tested hosted service infrastructure.
MissingX frequently updates in infrastructure, with high risk patches being prioritised based on the risk from the vendor and taking into account the security infrastructure MissingX is protected by.
MissingX recieves open source threat feed information.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Within the MissingX/UKFast environment based upon the vulnerability testing, MissingX responses immediately to ensure no potential compromise is left unpatched or unprotected by the security infrastructure in place.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users report incidents via our support portal, which then based upon the severity of the issue is then reviewed by the MissingX team, this process for review is standardised and documented within MissingX, and remedial actions taken.
This process for review is standardised and documented within MissingX.
these actions are fully registered and logged in the support portal for the user to track and use as a formal record of the incident report.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Police National Network (PNN)|
|Price||£0 to £40000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Web based service - Register, Audit, Match found items & interrogate Lost items claims from the public
Includes Mobile App to Register, Photograph, Match items , includes Management reporting tools
|Link to free trial||Www.missingx.com|