Solidsoft Reply Ltd

Microsoft Power Platform Development Services and Support

Cluster Reply's Microsoft Azure Power Platform Services provide clients with the required skills, experience and engagement to design, implement and adopt Power Platform Solutions using Power Automate, Power Apps, Power Virtual Agents and Power BI .

We also provide remote support for organisations utilising the Microsoft Power Platform.

Features

  • Power Platform discovery, design, implementation, testing, training and support services
  • Microsoft Power Platform health check and improvement services
  • Leverage Azure Integration Services utilised in standard integration patterns
  • Fully ISO 9001 & 27001 compliant + PCI
  • Remote support for existing Microsoft Power Platform services
  • Service Design, Development, Implementation and Support for Microsoft Power Platform
  • Back-Office to mobile. Business to Business. Business to Consumer
  • Microsoft worldwide Cloud Partner of the Year award winners
  • Highly experienced award-winning team delivering enterprise and government integration
  • Experienced Azure experts guiding your team

Benefits

  • Fast solution time to market
  • Low cost development and delivery
  • Planning, architecture, development, testing, deployment and management
  • Fast to implement, easy to use, capacity to transform organisation
  • Expert Microsoft Gold Partner guidance within service window
  • Proven public sector project delivery and alignment to government standards
  • Raise adoption of Microsoft technologies to maximise value of investment
  • Business critical application support or managed services
  • Delivery of Proof of Concepts, Pilots or full production
  • Can offer access to SC or DV cleared staff

Pricing

£800 to £960 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

5 5 8 3 4 8 1 1 1 2 0 1 4 0 7

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

Planning service
Yes
How the planning service works
Solidsoft Reply recommends the Microsoft Azure Discovery Workshop. This can be delivered as part of this service or as a stand alone service.

The Solidsoft Reply Discovery workshop will help you understand the value and cost savings that Azure Containerisation brings. The agenda is tailored to your specific business and IT scenarios, and delivers a targeted report containing high level solutions and benefits to help justify onward cloud investments.

The outcomes of this process are a plan to deliver, highly overview and a High Level Architectural approach.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure Kubernetes Service (AKS)
  • Containerised Microservices

Training

Training service provided
Yes
How the training service works
We provide training and knowledge transfer around the solution we have delivered as part of the engagement.
Training is tied to specific services
Yes
Services the training service works with
Specific to the services we provide.

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
<info required here>
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Solidsoft Reply development is managed under ISO 9001 using a pharmaceutical industry strength Quality Management System used for a number of Government projects. This allows us to provide the buyer with full quality assurance of the solution.

Performance testing is integral to this quality approach and can easily be demonstrated to the buyer.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
GBEST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
These are covered under separate G-Cloud services:

Microsoft Azure Managed Service

Microsoft Azure business critical cloud application support

Service scope

Service constraints
Nil

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays) Response times outside of these hours is next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Service Coverage
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £960 a person a day
Discount for educational organisations
Yes

Service documents

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