Liaison Continuing Healthcare Solutions
Cloud based software solutions to drive cost savings and efficiencies in CHC to deliver QIPP savings as well as more effective controls over CHC
costs. Liaison use innovative and leading data analysis and interrogation techniques (Augmented Intelligence with Machine Learning) in order to analyse transactions and patterns within your data.
Features
- Cloud based CHC software solutions
- Drive cost savings and efficiencies to deliver QIPP savings
- CHC Responsible Commissioner Review
- CHC Hospital Admissions Review
- CHC One to One Care Review
- CHC Deceased Patients Review
- CHC Local Authority Invoice Reconciliation
- CHC Booking Rate Index allowing CCGs to compare care costs
- CHC Software Assessment Tool mobile-friendly solution
- CHC Personal Health Budget software enabled managed service
Benefits
- Manage compliance to assure that care plans are in place
- Deeper analysis of clients’ data
- Deliver tangible savings as well as more effective controls
- Allow CCGs to compare care costs by type
- Enables CCGs to look and compare spend internally
- Regional/STP transparency on rates
- Data archive and reporting suite
- Visibility of additional care costs including expenses/equipment costs
- Reduces operational costs and accelerates decision making
- Provides technology catalyst for service transformation/re-engineering
Pricing
£1,000 an instance
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
5 5 6 8 3 2 8 3 9 7 8 6 4 4 9
Contact
Liaison Financial Services Ltd
Chloe Miller
Telephone: 07551 154404
Email: gcloud@liaisongroup.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Internet Explorer 8 or above
- Microsoft
- Firefox
- Chrome
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Questions are received via email, online, telephone between the hours of 9am to 5.30pm Monday to Friday. We aim to respond to these based on SLAs agreed with the Contracting Authority. We prioritise between high, medium and low and have aligned different response rates against each of these categories. In addition, Contracting Authorities receive a dedicated CHC Specialist to assist with questions.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Free Implementation – training and support.
We do not charge for implementation, training or onsite support for the duration of the contract.
A CHC Specialist is provided throughout the contract duration. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Free Implementation – training and support.
We do not charge for implementation, training or onsite support for the duration of the contract.
We provide onsite training and continuous support for all users of our Booking Rate Index system including user documentation. - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Users can extract all transactional data at any time. Upon contract expiration, Liaison will provide the Contracting Authority with data tables of the permanent data held within the system in an electronic format within a secure environment as agreed by the Contracting Authority.
- End-of-contract process
-
We have designed an end of contract process plan to decommission, and return requested data and disconnection of the service, all agreed with the Contracting Authority in accordance with all statutory regulations.
Upon agreement with the Contracting Authority, any proprietary data is removed from our system.
Liaison do not charge for the termination process.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Dependant on the output from the CHC software solution, some software categories can be accessed via mobile devices.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Delivered through a cloud based reporting solution making it scalable and accessible.
- Accessibility testing
- None.
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- We monitor performance and activity in real time using dashboards and other performance related indicators we have a contingency and response plan to protect ourselves against surges and peaks of activity. We have regular client reviews and debriefs around performance and we have a 'tiered operating system' to deal with forecast peaks of activity.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The Contracting Authority can request a data export on a case by case basis as required via email.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.5% availability excluding scheduled maintenance
- Approach to resilience
- Available upon request
- Outage reporting
- We constantly monitor system performance and availability. We notify users of any planned outages by email alerts.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Data access is restricted by user name and password.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Username or password
- Other
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO accredited accessors
- ISO/IEC 27001 accreditation date
- 07/09/2017
- What the ISO/IEC 27001 doesn’t cover
- Our accreditation covers all elements relating to our service
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO 27001 processes and procedures
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The development and configuration is only altered in accordance with the needs of users or based on statutory changes that impact on the system.
All changes that affect users, are communicated to users in advance of implementation and all user manuals and training guides are updated accordingly and available online. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Network and hardware monitoring are in place to specifically monitor and prevent potential threats or vulnerability.
Patches are deployed as required and within 28 days maximum.
If we detect a vulnerability within our systems, we will isolate and take those systems offline within 15 minutes, whilst any remedial work is completed. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Alerts are predefined to identify potential compromises.
When notified of a potential compromise a service ticket is automatically created as a Priority 1 and actioned accordingly. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We have pre-defined processes for common events. All incidents are reported through the Helpdesk via email.
All recorded resolutions are reported back to the user who raised the incident via email.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,000 an instance
- Discount for educational organisations
- No
- Free trial available
- No