Incremental Group

Microsoft Office 365 Services

Microsoft Office 365 is a cloud-based office productivity and collaboration platform including tools such as Outlook, SharePoint, Skype for Business, Microsoft Teams, OneDrive, Power BI and Yammer. Incremental Group offer full Office 365 deployment, migration and support activities as part of its fully managed Office 365 service.

Features

  • Outlook, SharePoint, Skype, Microsoft Teams, OneDrive, Power BI and Yammer
  • Cloud migration services to Office 365
  • SharePoint Development and Office 365 integration services
  • Office 365 Document and content management consultancy
  • Full Office 365 Training and best practice document management services
  • Office 365 licensing provision including ProPlus, E1, E3 and E5
  • Service desk available for Office 365 support
  • A dedicated team of Office 365 consultants

Benefits

  • Increased employee collaboration and productivity with Office 365
  • Mobile and offline access on any device with Office 365
  • Out-of-the-box integration with other Microsoft Technologies e.g. Dynamics 365
  • Quick, secure, and robust deployment and migration approach
  • Secure single sign-on with Office 365
  • Microsoft Guarantee 99.9% up-time for Office 365
  • Intuitive and user-friendly interface across Office 365 applications
  • Data and monitoring services available for Office 365
  • Built-in AI services in Office 365 boost productivity
  • safeguard your data with office 365 privacy and compliance tools

Pricing

£375 to £1400 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

555897620187688

Incremental Group

Iain Cherry

03455653000

enquiries@incrementalgroup.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Dynamics 365 and Bespoke Application Development
Cloud deployment model Hybrid cloud
Service constraints No immediate constraints
System requirements
  • Dependency that appropriate licensing is procured.
  • System requirements are dependent on each individual project.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hour, 7 days a week support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We use industry standard tools that meet WCAG 2.0 AA.
Onsite support Onsite support
Support levels Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Key on-boarding tasks include:

• Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement;
• Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project;
• Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements;
• Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones.

Incremental Group provides on-site, remote/online and documented training dependent on the requirements of each individual customer. Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users.

This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction All existing and created data in relation to the services in question will remain the property of the customer. Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project.
End-of-contract process Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no functional difference between our mobile and desktop service.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We use industry standard tools that meet WCAG 2.0 AA.
API Yes
What users can and can't do using the API All API services are agreed separately with customers in line with their requirements.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

Scaling
Independence of resources Incremental Group provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service Metrics and reporting is agreed with customers in line with their individual requirements.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All Customisation requirements for data export are agreed separately with Customers in line with their requirements.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Incremental Group provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirement.
Approach to resilience This information is available upon request.
Outage reporting Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication User Authentication is not specific to this service offering and will be discussed and agreed in line with each customer’s specific requirement.
Access restrictions in management interfaces and support channels You control when users can access audit information
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 04/12/2017
What the ISO/IEC 27001 doesn’t cover No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Incremental Groups policies are aligned to ISO:27001 and ISO: 9001 standard and we are currently in the process of attaining a UKAS-accreditation for these standards. Incremental Group adheres to the principals and guidelines of ISO:27001 and ISO:9001 and adopts a systematic approach to the management of sensitive company information and quality management procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Incremental Group is technology agnostic and utilities the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our approach to vulnerability management is agreed separately with Customers in line with their requirements. In all cases our approach is designed to offer our customers optimal security.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Incremental Group is technology agnostic and utilises the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
Incident management type Supplier-defined controls
Incident management approach Incremental Group provides end-to-end incident management and request fulfillment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorized, prioritized and tracked consistently, in line with agreed SLAs. Incidents are reported by users via our Service Management Tool and these are then: • Logged; • Reviewed; • Progressed; • Resolved; and • Closed. Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £375 to £1400 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trail versions of this service, including the features available and length of the trial is agreed with customers individually.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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