Operational Performance Improvement and Transformation Dashboard
A collection of measured outcomes and performance indicators integrated into a series of dashboards.
Features
- Interactive dashboard considering acute, wider community and primary care performance
- Review the performance of the urgent care system
- Monitor the recovery and delivery of system performance
- Identify the underlying causes of poor performance and agree actions
- Support individual organisations to develop reactive service resilience plans
- Agree responsibilities for the entire system to address
Benefits
- Share knowledge and best practice across the local health economy
- Ensure performance improvement is informed by application of best practice
- Support a response to a system wide approach to pressure
- Promote the adoption of care pathways across urgent/emergency care
- Deliver best practices which meet national Emergency Care standards/guidance.
Pricing
£60,000 to £100,000 an instance
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@7eb50dea-1ef6-436d-991b-1fd385a530ea.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
5 5 4 6 9 7 0 8 1 7 8 0 5 4 6
Contact
V4 Services
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Telephone: <removed>
Email: <removed>@7eb50dea-1ef6-436d-991b-1fd385a530ea.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Microsoft Office 365
Microsoft Power BI - Cloud deployment model
- Private cloud
- Service constraints
- Reliant on external data flow from buyer
- System requirements
-
- Internet connection
- Web browser
- Mobile phone
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Dependent on contract
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Dependent on contractual requirements
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training and ongoing support
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Word
- End-of-contract data extraction
- Users supplied with access historic data for self extraction
- End-of-contract process
- User takes over ownership of the tool
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Optimised for smaller display
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Localisation via service user agreement
Scaling
- Independence of resources
- Based on Microsoft Azure servers through Office 365 service with load management by area
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage, data entry
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- Data storage on Microsoft Azure, which is compliant with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users supplied with access historic data for self extraction
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- Excel, direct database connection
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Dependent on third party hosting services
- Approach to resilience
- All data hosted on Microsoft Azure servers, sonline app functionality run through Microsoft Power BI (Azure) services
- Outage reporting
- Returns blank fields
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Office 365 account or username/password
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- Supplier-defined controls
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Undisclosed
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Undisclosed
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Undisclosed
- Incident management type
- Undisclosed
- Incident management approach
- Undisclosed
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £60,000 to £100,000 an instance
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@7eb50dea-1ef6-436d-991b-1fd385a530ea.com.
Tell them what format you need. It will help if you say what assistive technology you use.