V4 Services

Operational Performance Improvement and Transformation Dashboard

A collection of measured outcomes and performance indicators integrated into a series of dashboards.


  • Interactive dashboard considering acute, wider community and primary care performance
  • Review the performance of the urgent care system
  • Monitor the recovery and delivery of system performance
  • Identify the underlying causes of poor performance and agree actions
  • Support individual organisations to develop reactive service resilience plans
  • Agree responsibilities for the entire system to address


  • Share knowledge and best practice across the local health economy
  • Ensure performance improvement is informed by application of best practice
  • Support a response to a system wide approach to pressure
  • Promote the adoption of care pathways across urgent/emergency care
  • Deliver best practices which meet national Emergency Care standards/guidance.


£60000 to £100000 per instance

  • Education pricing available

Service documents


G-Cloud 11

Service ID

5 5 4 6 9 7 0 8 1 7 8 0 5 4 6


V4 Services

V4 Tenders

0161 537 8200


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Office 365
Microsoft Power BI
Cloud deployment model Private cloud
Service constraints Reliant on external data flow from buyer
System requirements
  • Internet connection
  • Web browser
  • Mobile phone

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Dependent on contract
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Dependent on contractual requirements
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training and ongoing support
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Users supplied with access historic data for self extraction
End-of-contract process User takes over ownership of the tool

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Optimised for smaller display
Service interface No
Customisation available Yes
Description of customisation Localisation via service user agreement


Independence of resources Based on Microsoft Azure servers through Office 365 service with load management by area


Service usage metrics Yes
Metrics types Usage, data entry
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Data storage on Microsoft Azure, which is compliant with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users supplied with access historic data for self extraction
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Excel, direct database connection

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Dependent on third party hosting services
Approach to resilience All data hosted on Microsoft Azure servers, sonline app functionality run through Microsoft Power BI (Azure) services
Outage reporting Returns blank fields

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Office 365 account or username/password
Access restriction testing frequency Less than once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Supplier-defined controls

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Undisclosed
Vulnerability management type Undisclosed
Vulnerability management approach Undisclosed
Protective monitoring type Undisclosed
Protective monitoring approach Undisclosed
Incident management type Undisclosed
Incident management approach Undisclosed

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £60000 to £100000 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

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