Engine Partners UK LLP (The Engine Group)

Cloud Service Design

Engine embeds Service Design principles throughout its projects from Discovery, to Alpha, Beta and Live. We hold considerable expertise from many years of implementing high quality user experiences in digital services, cloud, websites and applications. We bring extensive experience in healthcare and health services, justice, home affairs, business and education.


  • User research inc. interviews, focus groups, ethnography/contextual inquiry
  • Cloud product strategy & development
  • UX Design, inc. lo-fi concept/wireframes/prototypes/journey mapping
  • Behavioural economics and insight
  • Design, inc. content design, visual design, data visualisation
  • Data strategy, analysis and cloud analytics
  • User testing, inc. card sorts/lab&guerrilla testing and remote testing
  • Business analysis inc. stakeholder engagement/process flows/backlogs
  • Technology assessment and architecture
  • Place-based design, inc. design thinking with emerging cloud technology


  • Leading edge UX research
  • 360 degree view of user wants & needs
  • Rapid design, development & prototyping
  • Responsive design & development
  • Continuous user testing
  • Co-located working
  • Agile coaching & training
  • Multi-departmental insight – can work across boundaries
  • Ability to work in large complex organisations
  • Deep understanding of government strategy and assurance


£625 per person per day

Service documents

G-Cloud 9


Engine Partners UK LLP (The Engine Group)

Johan Hogsander

07979 800 377



Planning service Yes
How the planning service works We have extensive experience designing and deploying solutions to the cloud. Our integrated approach supports clients from the initial strategic thinking, through the service design (including research, business analysis, UX design, prototyping) and into full software development.
Our transformational approach is seen across government today, from our report for Martha Lane Fox Report, to delivering the first GDS Exemplar (Lasting Power of Attorney), to our work in multiple departments and agencies today, we have planned/designed/deployed cloud-based services for them.
Our Service Design approach is focused on quality - using proven proven design thinking methodologies and deep expertise in research, experience design, data, behavioural economics, visualisation and Agile working.
We bring small, highly skilled and experienced teams, who work collaboratively (and co-located) with clients. We involve clients in key decisions from the start, ensuring they develop a deep understanding of how the services are developed. This improves decision-making and maximises the flexibility, at lowest cost, throughout the lifecycle of their product/service.
Our services are planned and executed in an iterative/agile delivery model linking Discovery, Alpha, Beta and live phases with integrated, multi-skilled teams. We also have extensive experience integrating projects into complex, multi-supplier delivery programmes.
Planning service works with specific services No


Training service provided Yes
How the training service works We offer many types of training associated with the services we deliver. The approach we take is based on transfer of knowledge into the organisations that we work with so that they can become self-sufficient and not dependant on us as a long-term supplier.
The breadth of training covers:
Skills and Knowledge transfer through facilitated training sessions. We use several ways to engage the participants and use techniques such as Lego Serious Play to ensure that we get the audience deeply engaged in the subject matter.
Use of pairing and working with client teams embedded in our project delivery teams. This is then supported with longer term coaching and mentoring to provide client teams with access to expertise as required to help collaboratively solve problems.
We make extensive use of collaboration and content management solutions to deliver documentation (not just of the delivered service(s) but also the decisions that were taken and how these impacted/influenced the implementation).
Recommendation of formal training courses for further professional training.
Networking and engagement of our clients into the community of other people with similar skills requirements.
Develop and deliver specific training / documentation for specific services for the end users.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We are exponents of building quality into the products and services right from the initiation of a project and our delivery methodology has been developed around this fundamental principle.
It includes focusing on excellence in delivery, with continuous performance reviews, through fortnightly 'Retrospectives', during the project, as well as the covering the functional / usability / non-functional elements of the services we develop. For example, our testing frameworks are developed to cover the deployment and testing of the deployed infrastructure.
We ensure services are designed according to user needs, with research and analysis that understands the 360-degree user context, including in areas such as accessibility, responsive design, progressive disclosure and assisted digital requirements. When user testing, we check functionality on all screen sizes and browsers; and test on physical devices. Our testing also focuses on areas such as ease of use and intuitiveness, utilising various testing tools to ensure services meet needs.
We also look to instrument our services to ensure that they can be effectively monitored and we can measure the availability and performance/behaviour is continuously checked and automated alerts are generated when the system fails to comply to its defined characteristics.

Security testing

Security testing
Security testing service Yes
Security testing type
  • IT Health Checks
  • Risk analysis
Accredited security testers No
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Engine will normally be building specific client solutions to their specifications and therefore we normally work to agree support services as part of the development of the platform.

Service scope

Service scope
Service constraints Engine will normally be building solutions specific to client requirements and specifications. Therefore we normally work within the client’s constraints.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times This is a premium service and is negotiated directly with the client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We use industry standard services and use their experience providing support to assertive technology users.
Support levels We determine the support arrangements with our customers and create a bespoke solution that meets their needs and aligns to the criticality of the service and their budget(s).


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)


Price £625 per person per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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