IT Lab Limited

IT Lab Managed Cloud Service

Managed Cloud Service offers initial viability assessment, planning, build, migration, capacity management and cost optimisation. We are able to offer end to end infrastructure service management across your private, hybrid or public cloud environments and ensure your workloads are right-sized to deliver the best performance for the lowest operating cost.


  • Design and build of tailored cloud platforms
  • Selection, integration and deployment of IaaS, PaaS, SaaS
  • Facilitation of software and development deployment and scaling
  • Automation and orchestration
  • Integration and process management
  • Identity Management
  • Licence and subscription management with aggregated billing
  • Disaster recovery and testing services
  • Infrastructure/Security Monitoring, patching/backup management, capacity management, cost management


  • Assessment, design and migration services
  • Reassurance that your cloud service is continually managed and optimised
  • Single provider for the management of multiple cloud environments
  • Unified service level, capacity and cost reporting
  • 24/7 access to our Cloud experts
  • Proactive managed support services to ensure availability and performance
  • Deep security and compliance expertise, all services built secure-by-design
  • Leading provider of Cloud Managed Services to UK business


£550 per unit per day

Service documents


G-Cloud 11

Service ID

5 5 4 5 5 7 8 5 6 4 7 9 7 1 6


IT Lab Limited

Michael Bateman

020 7030 3333


Planning service Yes
How the planning service works When architecting infrastructure solutions, our starting point is your business, your challenges, your objectives. Our focus is on enabling productivity, removing high cost investment cycles and increasing flexibility. When designing a technical solution, we consider all the technical and practical implications, including how users access applications and data; along with the available or required connectivity and networking. We will assess the comparative benefits of on premise infrastructure versus fully cloud based or hybrid solutions. This will include a range of specific considerations such as security, data retention, data protection, resilience, integration – and, of course, cost. Our design teams will draw-up an intelligent solution that brings elegance as well as effortlessness to your business.
Planning service works with specific services Yes
Hosting or software services the planning service works with Azure


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab take a consultative approach to all its engagements. As part of any Cloud migration, a Technical Design Architect (TDA) will be appointed to understand the needs and requirements. The TDA will work with you to fully understand the scope and technical challenges and translate this into a design and approach meet your needs. Through this process, the TDA will also engage with the Project Delivery team to ratify the solution and migration approach before being put forward as the final part of the proposal.

Once the project is agreed you will be assigned a Projects team which includes a Project Manager and Lead Engineer (Will be complimented by other engineers depending on skills requirement). The project team will then lead the deployment through the agree phases through to completion.
Setup or migration service is for specific cloud services Yes
List of supported services Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality assurance is provided as part of the project migration service. The projects team will define success factors and testing plans in agreement with the client. This will include performance testing as part of the migration.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. As part of the service you will have access to a team of experienced Cloud engineers who will manage and oversee your hosting services. You will also have an assigned technical account manager who will work with you on current and ongoing requirements.  This is a separate wrap around service and full costs can be found in the IT Lab Remote and Desk-side User Support and Management service.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £550 per unit per day
Discount for educational organisations No

Service documents

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