This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with CyberSpectrum Ltd are still valid.
CyberSpectrum Ltd

Cloud Hosting

CyberSpectrum provide customers a secure cloud PSN hosting service. We have experience of delivering secure cloud based hosting services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide secure cloud based hosting service solutions from design, through development into delivery and will also support in-service.

Features

  • Stakeholder engagement in secure cloud PSN hosting service provision.
  • Assessment of secure cloud PSN hosting service solution.
  • Requirements capture for secure cloud PSN hosting service solution.
  • Design of secure cloud PSN hosting service solution.
  • Development of secure cloud PSN hosting service solution.
  • Delivery of secure cloud PSN hosting service solution.
  • Continual development (DevOps) secure cloud PSN hosting service solution.
  • In-service support to secure cloud PSN hosting service solution.
  • Change management to in-service secure cloud PSN hosting service solutions.
  • Business continuity assessment.

Benefits

  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular secure cloud PSN hosting service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of secure cloud PSN hosting service.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.

Pricing

£28,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@9fbf8e49-d747-47e5-87c5-4bf21d683b90.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

5 5 4 1 4 0 5 4 0 9 0 9 3 1 5

Contact

CyberSpectrum Ltd <removed>
Telephone: <removed>
Email: <removed>@9fbf8e49-d747-47e5-87c5-4bf21d683b90.com

Service scope

Service constraints
Support available 5 days a week (mon-fri), 0830hrs to 1630hrs.
System requirements
All details of requirements are contained within the SyOps.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response will be within 1 business day. Mon-Fri, 0900-1700hrs. Bank holidays/public holidays excluded.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Subject to individual buyer contracts.
Support available to third parties
No

Onboarding and offboarding

Getting started
User documentation will be made available, on and off line. The system contains a help function providing users with FAQ's, basic and comprehensive user instructions.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Through CyberSpectrum's Quality Management System, we are committed to building and enhancing our service to clients through knowledge transfer with our clients/customers. This knowledge transfer includes the physical transfer of data and information as well as training and knowledge passed on from CyberSpectrum.
End-of-contract process
As well as the data, information and knowledge transfer there is a clear end of contract sign off process. This includes, if required by the client, a final report and verbal briefing as well as confirmation by the client that all services have been accepted/agreed. This is all included in the contract.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Additional redundancy will be implemented and managed throughout. Client will be required to give an indication on the number of users expected to access. Likewise the client may wish to restrict the number accessing due to cost constraints.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Network
  • Number of active instances
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Databases
Backup controls
User defined, what and when
Datacentre setup
Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA, subject to individual contract and need as required. Available on request.
Approach to resilience
Dual site resilience within a List X organisation, exceptional physical security and compliance with industry standards.
Outage reporting
Primarily email alerts dependant on the service solution.

Identity and authentication

User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. there will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to being given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client's data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency
Less than once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Annual system penetration testing, annual auditing of security policies and procedures. Staff induction, includes security awareness briefings. Continual reinforcement of policies from security leads within the company.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
CyberSpectrum follows the ITIL process, ensuring that the assets required to deliver services are properly controlled and that accurate and reliable information about the assets is available when and where it is needed. This includes: Ensuring that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle. Identify, control, record, report, audit and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS). Maintain accurate configuration information. Support efficient and effective service management processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
See ISO 27002 for full details.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Dedicated IDS/IPS combined with multiple layers of security.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Pre-defined process in place for common events. Users report by multiple paths. Incident reports produced post incident and distributed to all users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£28,000 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@9fbf8e49-d747-47e5-87c5-4bf21d683b90.com. Tell them what format you need. It will help if you say what assistive technology you use.