CDS

Low Code Solution Implementation and Support

CDS supports digital transformation on Low-code development platforms, through the implementation of modern digital services with open-standards interfaces compliant with the Government Digital Service Standard, integrating with cloud based iBPMS tools including Appian, Microsoft Dynamics, Salesforce, Pega and GoPro. Specialists in identity management solutions and secure integration with Government-as-a-platform (GaaP).

Features

  • Agile delivery
  • Case management, CRM and service workflow
  • Dedicated core team of experts in UX design and technology
  • AI and robotic process automation implementation
  • ISO27001 and CyberEssentials Plus certified
  • Accessibility and assisted digital specialists
  • Specialists in integration with .GOV.UK Verify, Notify and Pay
  • ITIL support and ISO20000 service management
  • DevOps, DevSecOps and continuous integration pipelines
  • Over 20 years’ experience delivering award-winning public solutions

Benefits

  • Create digital first business processes
  • Design operations to run in a disciplined and efficient way
  • Align resources with a clear, strategic direction
  • Enable responsive, informed customer service
  • Develop customer trust
  • Meet the Government Digital Service Standard
  • Real-time, actionable insights
  • Analyse and improve through iteration
  • Reduce operating costs and support growth
  • Tailored support services deliver optimal long-term value

Pricing

£500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 5 4 0 3 5 2 0 9 3 0 0 2 3 9

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Planning

Planning service
Yes
How the planning service works
Our approach is consultative, engaging with all stakeholders involved. We undertake research and business analysis to understand the needs and define the users, data and process flows required to achieve the outcomes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
CDS offers multi-level training for administrators and users, tailored to each user level. We also provide train the trainer capability so that you are fully equipped to manage your own training.

Training sessions are “hands-on”, delivered by one of CDS’ experienced experts, on-site or at one of CDS’ locations in Leeds, Cheltenham or London. We provide supporting documentation which includes step-by-step instructions and screenshots of your delivered system.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We tailor onboarding service around the individual needs of your organisation and users. We work collaboratively with product teams and service delivery staff to ensure we understand your goals and deliver best value.

Onboarding will typically include:
• Discovery activities to capture the process requirements, legislation, research, goals, data sources and technology constraints
• Process design and modelling
• Automation
• Integration with data sources and systems
• User testing and iteration
• Transition services
• Monitoring, analysis and optimisation
• Additional software to meet operational requirements
• Additional hosting services to meet operational requirements
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011.
Our testing services comprise:
• Test strategy and planning
• Test plans
• Automation test framework
• Test execution – Testing, defect management and reporting
• Support of customer UAT
• Security (perimeter/application) testing
• Performance & Stress testing

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.
  • CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service constraints
NA

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard 9am to 5pm mon-fri, extensions up to 24x7 available on request
Standard support response times Between 15 mins and 1 day, depending upon priority
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Included in the service are standard support from 9am to 5pm mon-fri, extensions up to 24x7 available on request.

Standard support response times Between 15 mins and 1 day, depending upon priority

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.